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March 2024 by Joshua Sullivan
Walked in to return a pair of shoes that I had bought the previous day. Handed them to the guy and he sees a little bit of dirt on the bottom of them. I never checked to clean them because I wore them into one store and took them off because they hurt my feet. He said I couldn’t return them. I said okay, then took 30 seconds to make them look like the new shoes that they were again. He then states that he can’t take them now because he’s already seen them dirty.? I asked to speak to his boss who he said was there. He said she’s in a meeting and it won’t matter what she says anyway. Being that it’s “his store”. So I get to take them an hour away so that they can return them at the other store. Get this, he’s the one that suggested to do that. ???. Oh, and I paid $225 for the shoes. All I wanted to do was trade them for 270’s. Thanks for ruining my day just because you could buddy.
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January 2024 by Bri Guyton
The selection at this location is not very good at all.
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December 2023 by jamie picciotti
3 Days til Christmas and I show up needing some shoes they had there at 730 with only 30 min to spare to find the gate completely shut. Don't advertise 800 if you can't get in to buy at 730 then you are closed!
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February 2023 by Osvaldo Garcia
Good shoes great prices
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March 2022 by Travares Mack
Man this store never has anything of taste has some shoes for kids but adults you would have to go to the mall of Georgia to find something of your taste finish line is a great store but this location sucks
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January 2022 by Omar Linares
Good customer service!
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November 2021 by Quincy Smith
Took my best friend here to get a pair of shoes. I admired me a pair of 200$ air max which were superb ?.
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July 2021 by Micky C
Good selection and customer service
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May 2021 by Michelle Cowherd
Good selection and customer service
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March 2021 by Angi Allison
Very nice and helpful.
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July 2020 by ahtartist08
The personnel at Gainesville FinishLine have given me literally the most outstanding customer service experience out of any sneaker store in Georgia. I won a raffle for a pair of shoes, and the personnel here gave me a call days before the pick-up date to notify me that the shoes I won weren’t available, but they already started working on making something happen. The day the shoes released, they gave me a call to say they were able to get them in and gave me time to come get them. I didn’t even have to take the initiative to contact them through the process, which is hard to believe nowadays. I have been told that my shoes were not available after winning a raffle at other sneaker stores before, and personnel at those stores don’t bother telling you until you get there and don’t bother helping you get a replacement. You’ve got a good team here at Lakeshore Mall, FinishLine (take note other sneaker stores! cough* Footlocker *cough)
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July 2020 by luis molina
Great service from the workers they were glad to help with the shoes and had great attitude.
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December 2019 by king bones69
It was good
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December 2019 by Myra Broome
Way to exspenive,could not find anything store was a mess.
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November 2019 by Thelma Holcombe
It's so good I am coming today or tomorrow
