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December 2023 by Alan Reynolds
I worked at The Express oil for over a Month.The work is A nasty job but The Guys helped in a pinch.Im was off on Mondays an came back the Tuesday following the Monday the oil pit was nasty. An the oil tanks we drained oil into was full.tools. All over the tops of all three.oil filters was still on top of them..I was told I needed to put the tools back where We. Got them empty the used oil buckets the Garbage cans drain the oil tanks..when I came back the Tuesday after being off the Monday before.it looked like a storm blew threw that place..I told Jason the Assistant Mgr I wasn't going to clean it up an I left an hadn't been back.I m not going to clean up other people's mess if I made it I'll clean.This place is so cheep They couldn't even afford a box of rubber gloves to use to change the oil from cars.
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December 2023 by Terry Drake
My first and last time going here.It seemed like I was more of a bother being there than a customer.They say their a full service auto center but when it came to something as simple as a headlight replacement bulb and a air filter not only did they not have in stock but didn't even try to suggest having parts delivered.When I suggested it only answer he gave me was that even his suppliers would have to order from a warehouse. This is Browns Bridge rd area the Car and auto parts store capital of Hall co.I told him I would be in area again on Monday but he didn't offer to order them.When I said Auto Zone would have them he agreed.I mean there's auto parts stores every other block for a few miles and he couldn't care less about helping the customer.Of course they had no problem charging 95.00 for a oil change.I'll never go back.
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November 2023 by Matthew Bond
I went to get my brakes repaired. They replaced the rear brake pads, calipers and rotors for $1000, and it took 3 days. A few weeks later the brakes were awful again. Took it back there for an oil change (also overpriced) and told them what was going on and if they could just glance at it while I was there, and if things looked bad I would leave the car there for them to fix it. They said no, they’d have to charge me if they looked, and it would be at least 3 hours before they could even do that. Took my car to another shop and they replaced my front pads, calipers and rotors in 2 hours and charged $270. Needless to say, I’ll never go back here and would very highly recommend finding somewhere else to take your car, even if that means waiting a few days for an appointment. This place is a scam. On a side note, you’ll also likely wait around for 15-20 minutes at the front desk before someone decides to come talk to you.
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November 2023 by Vincent Jenks
Go anywhere else. We’ll never be back. They charge more than double what the dealership does for an oil change, and they lie about checking any other fluids. I might overlook that if they did a great job, but they DON’T. Here’s a photo of a giant puddle of oil in my driveway, because someone couldn’t properly install an oil filter. I’m leaving on a long road trip tomorrow and if I hadn’t noticed this, I might have blown the engine and trashed my car, in the middle of nowhere. Awful, incompetent, and crazy-overpriced. Go literally anywhere else, it couldn’t be worse.
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November 2023 by Myra D.
itook10 minutes before I was acknowledged, then another 10 minutes before someone came to ask if they could help me. I had made an appointment for brakes but when I arrived 20 minutes ahead of my appointment time I was told that they could not get to me for another two hours. when I asked about my appointment I was told that it was first come, first served. so why make an appointment?? I'm not going back, will find some place else for oil changes and any other work my car needs.
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October 2023 by chey
1st time: oil pan screw stripped out.Went in to have it fixed and was forced into another oil change.2nd time: skid plate fell off next day.Both visits: ridiculously overpriced, about 3x that of other places and they don't quote you until everything's already finished.Go somewhere else if you don't feel like getting scammed
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October 2023 by Ty Kaine
Showed up, there weren't any clear directions on where to go or what to do, the technicians were all busy, nobody came up to me or greeted me, so I left after about 10 min. Can't talk about the oil change, but they could work on their customer service.
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August 2023 by Jill Campbell
Not happy. Didn’t ask what kind of oil I wanted, luckily when I asked, he was putting the correct kind. They pumped it out from the top so when I asked what it was for, he said bc my Kia doesn’t have a drain plug. That’s ridiculous lol then when I had my tires rotated by them, they beat up my wheels!! I’ve changed my own oil and rotated my own tires before. I’m a lady but I’m not an idiot. This is for anyone who doesn’t have the time and wants a rush job. Make sure you don’t care about your car’s condition afterwards if you take it here. $120 later I should have just made the time to do it myself and not be disappointed ?Services: Tire rotations
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August 2023 by Joni Lazenby
First off I would like to say that seeing new faces at this location is a breath of fresh air. I come here for all of my oil changes but had gotten to the point of finding a new place because of the employees cared more about their conversation than the customer. But today, Isaac was wonderful! He was attentive and answered all of my questions. I will definitely be back to see him.
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August 2023 by Angel Whitaker
This is my normal go to place for oil change. The experience today makes me think it will not be my go to anymore. Normally, they have excellent customer service, today was horrible.I didn’t get the normal light check, the guy didn’t give me the run down of anything wrong (even though I heard the guy that was downstairs yell up to him about all the things that is normally explained to the customer). The attendant was too busy talking to the other attendants to worry about customer care.
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August 2023 by Ashley Celeste
Came for a new tire. Issac checked my tires and found a leak and two low treads. Decided to buy all four new tires. The first quote was too high, he came back with a separate lowered quote for different tire brand. Timed at 2 hours and it only took 1. Thomas changed my oil and it took less than 10 mins. Team was amazing!!!Services: Tires
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June 2023 by Google user
Ricky changed our oil and filters and was fast and friendly. He also gave us a printout for the maintenance plan for our car. There was no waiting in line and we stayed in our car while it was being done. We have been coming here for about 5 years and always have good service, today it was great!
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May 2023 by Wesley Harper
Don't let them use your oil for a change, the credits they give you are nowhere close to how much you will pay for your own oil.I bought $30 worth of oil and they only gave me an $8 credit, when I told the manager Mike that I would like a refund or credit on my next visit he was incredibly condescending and rudely informed me that a refund/credit would not be possible. I would have been okay with not getting a refund/credit but his attitude was unacceptable.
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May 2023 by Jicel Arroyo
I am extremely disappointed with the service that I got. I took my vehicle to get an oil change and when I took it back months later they told me that they couldnt change my oil because the last place I had got it serviced had tightened my bolts to tight. They stated that I would need to replace my entire oil pan and that it would run me about $2000 when they were the last ones that had done my previous oil change so they had tighten them to much. Now am I being told from a different mechanic the same thing because the people at express oil change tighten my bolts way to tight to get them off and couldn’t do their job right.DO NOT GO HERE !!Service: Oil change
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February 2023 by Jim Griffiths
I was driving when I got a low oil warning. I immediately took my vehicle to Express Oil to have it looked at. Rickey not only looked at my truck, he diagnosed it as a leak coming from my oil filter. He stated it was tightened enough. He performed the oil change and changed out my Air Filter. He had me in and out very quickly and offered me $10.00 off the package for my military service. Great service and skilled technicians. Highly recommend them.Services: Oil change
