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February 2024 by Miss CapricornQueen
Been calling this bank for 30-45mins and no one is answering the phone and this is an emergency
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January 2024 by Jesef Mena
Terrible service we had and appointment at 3:00 we got at 3:07 and a lady told us we have to reschedule because we were late, it was just a simple thing to do and they started to talk in English in front of us assuming that we didn’t get it, what they wanted is just close and leave on time I understand but unfortunately certain procedures we can’t do it through the app, I don’t know why if they hate that much customer service they still working in that.
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July 2023 by Crystal D Bright
The most incompetent set of people you will ever meet! The worse customer service I have experienced in awhile. I wish I could have left "No Star" rating.
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July 2023 by Mitzy J
I am incredibly disappointed in this bank. I got better service from one of the workers than I did with the first person I spoke to; who to my surprise was the manager. He was rude and hostile.
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May 2023 by Shirley Newmont
I entered bank and the welcome lady asked me what I needed.I told her I needed to have my will notarized and witnessed.She told me have a seat, there would be a short wait.45+ minutes later, a manager came over and informed me they do not notarize wills.I was totally taken aback.Why would the greeter NOT know this??Had she told me this when I came in, I would not have waisted 45+ minutes waiting for a rep.They obviously do not train their employees well on the basics of what services they do or do not provide.This was a really lousy customer experience and a total waste of my afternoon.I will never go back to this branch.I am highly annoyed and very dissappointed with personnel not trained properly and or inept.
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October 2022 by Vincent Jenks
You're open, but no one will pick up the phone. All day. I'm going to attempt an in-person visit, and I'll change my rating if you somehow impress me...but I'm skeptical. I've spent HOURS on the phone today, just trying to verify my identity...only to be told I have to DRIVE IN and do it in person, at this branch, which has horrible ratings.
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May 2022 by Andria Phillips
Had an issue with identity theft, went in to this branch but After dealing with the “relationship manager”(Sonia was her name) I assure you, once my claim is closed out I will be moving every single one of my accounts and will NEVER use Bank of America again. Worst ever!
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December 2021 by Chris Robinson
This has to be dumbest branch I have ever been to. During covid and you have the place pack with people and worried about mask, yet everyone crammed into that tiny space. Not a single drive thru lane open. Here is an idea. If you want to keep people out of there open a dang drive thru line. Much less instead of having three people stand at the door to tell people where to go and only two teller. Why not maybe someone else jump on a till and help your customers. Absolutely poor management.
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December 2021 by Alfonso Zaizan
We love this BofA location. We enjoyed the welcoming and friendly staff.Juan is key element of BofA. He is so passionate and patient with by all means.
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October 2021 by monica putka
Horrible service with this banking chain as a whole. I opened a new account with a local payroll check and the funds were placed on hold for 14 days, leaving me with no funds to feed my family. I have NEVER had this experience in 30 years of banking with multiple banking entities. Unacceptable. Will be closing my accounts as soon as the funds clear.
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August 2021 by Ziwang Long
Best branch of boa I ever had! Super friendly people helped me get my checks down and reminded me to upgrade my account !
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August 2021 by LETICIA ZAIZAN
Always excellent service.
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May 2021 by Ankit Patel
This branch has the best service and I went to numerous branches but this is the one for me from now on.
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April 2021 by Rob Berry
I went to this branch of Bank of America on 04/12/2021. I had a check that someone wrote me on there Bank of America Account. I was the only one in the bank when I got there. The teller ask me if I had an account I said no she said you can take that to your bank she stated that about 5 times. she looks at the check and says they didn't put the 2nd After my name so she calls the assistant manager he says its ok she did not like that so she calls the people who wrote the check she did not like what they said so she calls the branch manager and she says cash it I am a long hair guy who looks like I'm going to a kiss concert most of the time the check was for 2400 dollars the teller was thinking what is this long hair guy trying to to cash this big of a check. I'm am some one you should not judge a book by its cover I made 84k last year the hair is just who I am.
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March 2021 by Nancy Knicely
I went online to make an appointment and took the 1st open which was three weeks away. I had previous twice tried walk in and they were too busy. Here i am three weeks later sitting 30 minutes past my p
