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February 2024 by Alicia C
I’ve never had a bad experience here. Helpful except for this one guy in the afternoon who saw me and ran to the back so he wouldn’t help me.
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February 2024 by Lucas pilcher
I went in there and didn’t know what the part I needed was called and the lady was being very very rude. Making noises like ughh and yawning saying things like well maybe you shouldn’t take things apart that you don’t know. Worst experience I’ve ever had at AutoZone. On the other hand the guy that helped me was very nice and patient and tried to help. I didn’t catch anyone names but the girl was short and white
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February 2024 by taylor higman
If I could give zero stars, I would. My husband and I came here today looking for a part. We walked to the line and waited for our turn to be helped. We were greeted by a man named Charles who walked right up to us after he had gotten done chit chatting with someone else. He stood 6 feet away and screamed “NEXT” as loud as he could as if we couldn’t hear. As my husband walked up to the desk the man stared him down as if he was going to fight him. My husband described the exact part he needed and the man clicked on the wrong parts and said “NOT IT”. My husband repeated the exact name of what he was needing and he found it then stormed off to get it. The other workers laughed seeing how he was acting. He came back and rang everything up then screamed once again “PHONE NUMBER”. We said we didn’t think we had one but gave him one anyways or else he would have rolled over the desk to fight us with the look he kept giving us. He said “wrong you actually do.” We said “sorry” for not knowing. Then it came time to pay and he just flicked his fat finger at the card reader. Then he had to do his job and bag our items huffing and puffing. My husband grabbed the bag since Lord forbid he’d have to hand it to us too and turned and walked off. My face was burning red because I was so confused and a little scared, being we had never met this man before. Believe me please go down the road to anywhere else to save your time from that lunatic.
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January 2024 by Ben Stille
Called in and talked with John, VERY knowledgeable and friendly! He was super helpful and gave me some leads to help track down the part I needed! Thanks again!
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January 2024 by McKenna Migas
Highly recommend this branch in Gainesville! Freddie was so incredibly helpful and went above and beyond to help with me with a battery replacement. He was kind, generous, and went out of his way to help. 10/5 stars. Ask for Freddie and you won't be disappointed!!! Very positive experience!
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December 2023 by Zach Wagner
Great customer service and friendly staff. Way better than the advance service up the street. Thank you
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December 2023 by Maxine Bush
Helpful staff,courteous and friendly thanks autozone.
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December 2023 by Christy Torchon
Quick and friendly, I will definitely be coming back here. The engineer on duty changed out my high and low beams for me and was really helpful when he realized I’d bought the wrong bulb for my car! I wish I’d gotten his name so I can shout him out, but if you read this dude, you are awesome!! First time here and it won’t be the last.
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November 2023 by Suzanne
Bought some wiper blades. The employee was very helpful and pleasant to deal with. The wipers were also installed for me.I would definitely do business again with this store.
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November 2023 by Chloe Macon
I came in looking for help putting a new wiper on my car and Holly was so kind and helpful! Great location.
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October 2023 by Stephen brown
Had the part I needed to work on my vehicle.
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October 2023 by Chris Moore
Yeh I've been standing at the door fir 5 min now ,and it is not unlocked,after waiting for 10 minutes the Manger, lady, told me to go to another location because she didn't know how to do returns ,used excuses, I know because I've worked for autozone as a manager and for over 2 years
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July 2023 by David Blackwell
Good place to get parts if you can get to an advanced auto parts.
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July 2023 by Meagan Kough
Pete S. was a great help to me when my car broke down! Allowed me to charge my phone, provided excellent service, and went the extra mile in connecting me with a local mechanic.
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July 2023 by Eden Massey
I had a great experience today at this AutoZone. I had gone to three other auto parts stores to try to find a piece for my car and nobody anywhere else would help me. Pete S. helped me figure out what part I needed and was very helpful and now my car is running smoothly again. He is a great employee and has very great customer service skills. He took more than 30 minutes out of his day to help me find and fixed the problem with my car when no one else would.