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March 2024 by diana wright
Shannon at the Gainesville location was very friendly, knowledgeable, and helpful. She definitely is an asset to your company. I would recommend my family and friends for their eye care needs.
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March 2024 by Tanya Kemp (tkizzle)
If you want someone to make things difficult for you. Or get bare minimum customer service a robot would do better .
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March 2024 by Eluvia Moral
I called to make an appointment and asked for someone who spoke Spanish and they only cut my call, terrible customer service
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February 2024 by William Baker
Absolutely Worst Experience, False Advertising, and Highest Prices, with No Customet Service!
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December 2023 by Fatima Santillan
I made an appointment for my mom here and she does not speak english and I was a little concerned that there would not be anyone that could help me in the translation. I have always translated for her but some medical terms I cannot translate and it can be a little concerning. Diego was the one that helped us in the process of ordering her glasses and he was able to explain to her in spanish every detail about her prescription and glasses. This put me at ease and I was very thankful that he was attentive and kind with my mom. He's the best!
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December 2023 by HalseyG
Scott G here, I get most all my Glasses at America's Best. The store in Gainesville GA is humming along smoothly, Dawn, Diego and Diana make it easy for me to keep coming back. Cheers to the crew.
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December 2023 by Olga Sanchez
I came in to order my contacts and received the most courteous and friendly service from Diego. He is very professional and attentive. He makes sure you leave with all your questions answered and fully satisfied with the service provided. Would definitely recommend his service. Thanks Diego!
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December 2023 by mayly bautista
i love it here, the dr is the sweetest! such an amazing staff they get everything done in a professional timely matter. so, easy to book in appointment w them! also, have spanish speaking employees which is a plus! don’t hesitate to book your appointment here!
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December 2023 by Laura Castro
Loved my glasses. But I can not replace them with warranty bc my prescription is expired. Not all of us have money to get another prescription and I just wanted to replace my broken glasses With warranty that I paid for. I have gone to other places that have replaced my glasses due to having warranty even with an expired prescription Because I have an active Warranty. I only came here bc I thought the 2 glasses with free vision test was great.
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November 2023 by Dustin Andrew
I knew I needed glasses but as a “typical guy” I kept procrastinating until finally I decided it was time so I started doing research. Fortunately for me a friend had already gone through this and recommended America’s Best.Pros: The appointment was super easy to set up online.The deals they run are great.Everyone I dealt with was warm and welcoming.The optician was informative, knowledgeable and polite.Cons: This one is on me. Go ahead if you want and get the cheaper glasses in the deal for backups but don’t cheap out when it comes to glasses!!! After a week of the cheap ones I bought a pair of Nike glasses for $200.
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November 2023 by M M
We had an appointment on October 2 for my son's eyes to be checked and get new glasses yet by October 27th, we still had not heard anything from them regarding his glasses coming in. I called them on October 27th at 2:40 p.m. to find out what was going on. The young woman that answered the phone stated his glasses had been there since October 11th and they sent an automated call AND text message to my number telling me they were ready in which I replied I never received either. This person went on to argue with me telling me THREE more times that both were sent that day. I did start getting very aggrivated with her considering she was accusing me of lying about this stupid automated call. I'm not sure why she thinks I would need to lie about getting this call or what I would gain from this by doing so. She clearly needs to be retrained in proper customer service. Accusing a customer of mistruths is quite tacky! (I checked my phone as well as text on that day to see if I may have missed them and just as I stated never received either)
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August 2023 by Vicky Hampton
I am a GM for America's best in another city. I called and asked if they would be able to see my daughter's boyfriend last minute on a busy Saturday. They were in the area for an event, and he had to be seen on an urgent basis. They had a full schedule but the manager and the doctor were gracious and friendly, and I just wanted to say thank you! He is feeling better, thanks to the great care by this team in Gainesville!
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August 2023 by Crystal Sides
I went in to get safety glasses and they lost my prescription for bifocals. So now they want me to pay again for the same thing I already paid for because of there mistakes. Do not go here! I also over heard an older lady while I was there that they shipped her glasses to a different location now she has to wait. Wow terrible service.
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August 2023 by Katie Sanford
We needed to be seen for an eye infection and they worked us in on a busy Saturday and were wonderful. Thank you for taking great care of us.
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June 2023 by Gracie Plays P.
My mother was 3 minutes late and they refused to take her in and some people have to work I won't be going back here
