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February 2023 by derrick engram
Beyond great customer service!! Ms. Toni makes you feel very welcomed in her store. Matter of fact you get greeted in the parking before you get foot in the store. I had a very, very great shopping experience with Ms. Jada. She went above and beyond to make sure I got the phone I wanted that was for a Christmas gift. Came in the store multiple times looking at phones and she was very, very patient and helpful with me. She answered all questions asked. I found a phone I liked along with some accessories to go with it. I came back a week later to purchase a phone for myself. Once again she helped me with selecting a phone, plan and accessories for my phone. But what I liked the most was that she wasn't trying to make a sell nor force me to buy something that I didn't want. Her goal was to make sure my questions were answered and that I was satisfied with my purchases and visit..
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July 2022 by Kindra Grace
If you ever need help with your phone I would advise anyone to go to the Fort Valley location and get help from Ms.Toni ,Kj, or Keirra because after a whole day of trying to get help over the phone and a whole morning of getting the run around and being put on hold numerous times they helped me with in 20 minutes! Cricket almost lost me and my husband as a customer if it wasn't for those 3 amazing customer service. They deserve a raise and so much more!
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July 2022 by Edward Kirk
Toni is the best manager, EVER! She is attentive and knowledgeable, patient,and kind. I would recommend this location to anyone looking to be treated right 100%. I have no complaints. Just ask for Ms Toni!
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February 2022 by La Donna Dhluni
Worst customer service EVER. I drive from Perry because they didn’t have a hotspot device - after they told the Perry representative that they had one. The young “lady” didn’t know how to activate the device - incompetent and rude - she tells me Perry didn’t ask if it was working, not concerned about me driving to a different city. Asked about contacting tech support and she refused, saying they wouldn’t answer on Sunday. Totally rude, didn’t attempt to apologize for inconvenience - told her “No problem, I gotcha” - as it was obvious she doesn’t like her job. She shouts to me what can I do about it. Instead of being provoked to violence and an argument as she clearly doesn’t care about her job, I assured her it will be properly addressed. I’ve been with Cricket for over 7 years and have NEVER had such an experience. Corporate Cricket, I know it’s hard to find good help during these trying times, but this ain’t it.
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December 2021 by Brittnae James
I received exemplary service today when I activated my service at this location today. The young lady was helpful in every way possible!!! I was able to use my own phone and she talked to me about adding lines for a family line. I will be sending everyone I know there. The young lady with the dreads told me she was the District Manager and I can honestly see why. Great Job with the new staff and and Great Customer Service
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December 2021 by Pamela Williams
I'm glad I was able to get my EBB back on my account, Yana and Quay made sure I saved and I'm telling my family and friends about this store
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December 2021 by Patrick Grantling
A'jah was very knowledgeable and sweet while she ported me over from Sprint
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December 2021 by Gail Walker
Raymond did an awesome job helping me find the perfect phone for me and my husband ! Awesome customer service !
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November 2021 by Tinisha Rouse
I went by the store today Timia helped me port from Metro to Cricket. She was very nice and helpful. Highly recommended ‼️
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October 2021 by La Donna Ervin-Dhluni
Worst customer service EVER. I drive from Perry because they didn’t have a hotspot device - after they told the pet representative that they had one. The young “lady” didn’t know how to activate the device - incompetent and rude - she tells me Perry didn’t ask if it was working, not concerned about me driving to a different city. Asked about contacting tech support and she refused, saying they wouldn’t answer on Sunday. Totally rude, didn’t attempt to apologize for inconvenience - told her “No problem, I gotcha” - as it was obvious she doesn’t like her job. She shouts to me what can I do about it. Instead of being provoked to violence and an argument as she clearly doesn’t care about her job, I assured her it will be properly addressed. I’ve been with Cricket for over 7 years and have NEVER had such an experience. Corporate Cricket, I know it’s hard to find good help during these trying times, but this ain’t it.
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October 2021 by La Donna E.
Worst customer service EVER. I drive from Perry because they didn't have a hotspot device - after they told the pet representative that they had one. The young "lady" didn't know how to activate the device - incompetent and rude - she tells me Perry didn't ask if it was working, not concerned about me driving to a different city. Asked about contacting tech support and she refused, saying they wouldn't answer on Sunday. Totally rude, didn't attempt to apologize for inconvenience - told her "No problem, I gotcha" - as it was obvious she doesn't like her job. She shouts to me what can I do about it. Instead of being provoked to violence and an argument as she clearly doesn't care about her job, I assured her it will be properly addressed. I've been with Cricket for over 7 years and have NEVER had such an experience. Corporate Cricket, I know it's hard to find good help during these trying times, but this ain't it.
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May 2021 by Stacey Corbin
Raymond has given me the best customer service so far this year ! Go check him out !
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April 2021 by danielle sheree
Raymond gave me awesome customer service ! He was very patient and enthusiastic about helping me get the phone I really wanted ! ! Go see Raymond At Cricket in Fort Valley Ga !!!
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April 2021 by Tammy Green
I heard about Mr Raymond at cricket and how he was awesome at finding the best fit phone for his customers so I made the decision to upgrade my phone today and he was very mannerable, patient and helpful! I highly recommend this store !
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April 2021 by Rickey Graddick
Raymond gave me awesome customer service !! And he also insured me that I came to the right place ! Totally satisfied with the service !
