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January 2024 by Elizabeth Wood
The staff was extremely helpful and also incredibly friendly! They helped me smoothly navigate everything and they were efficient as well.
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December 2023 by dmackyyd
The whole team helped and was extremely professional and kind. We worked with Michael who made our experience fast, easy and explained everything with no question.
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December 2023 by Pam Kirkland
Wonderful experience. Michael was extremely informative and answered all our questions. We’ll be doing more business with TVFCU. All the employees we encountered were so accommodating.
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December 2023 by Brandi Brown
Michelle at the ft.oglethorpe branch has helped me on several occasions. She has always been so kind, courteous and gave great customer service. Thank you so much TVFCU for being such a great bank! I highly recommend this bank to everyone that I know .
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December 2023 by Heidi Freed
Our teller, Nicholas, helped us to plan an obnoxious cash gift for Christmas. When this branch didn’t have what we needed, he called around to other branches and arranged it for us. In his willingness to partner up with us, he made sure that we felt like a team on a mission rather than an annoying bother! What a fun trip to the credit union! He also encouraged us in such a natural way to donate to the Christmas collection that we couldn’t resist. You should feel proud to have him as a public facing member of your team!
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December 2023 by Megan Stephens
Very friendly and very helpful staff. Everything went smooth and everyone had smiles and laughter. Couldn’t ask for a better experience.
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December 2023 by Meredith Caradine
Very fast & easy to set up a checking account. Michael was very professional, helpful, friendly & took great care of us
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December 2023 by Brandi Francisco
Michael was great and helped us so much. The front desk lady was sweet and very helpful. Great team!
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November 2023 by Deborah Dodson
We absolutely love this location, Micheal has always been a pleasure to work with. Even when he was at the other location at theFood City branch on hwy 41. They always make us feel very welcome.
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October 2023 by Theodore Osborn
Me and my wife have been long time customer with this credit union and we went to the location on Saturday needing to get some paper work notarized . None of their locations have a lobby open on Saturdays anymore. They used to be the best for customer service in the market, working people need a full service bank that is open on Saturday. We went across the street to Regions and they helped us at zero charge and we will be back this week to close out our accounts with TVFCU , what ever young texter they have running them needs to understand that older people have the money and want customer service and a hand shake at times
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October 2023 by Susan Carlton Horton
Very friendly tellers with usually fast service
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July 2023 by s Neff
I went to the Brainerd location and used the automated teller on July 18th and the teller Jeremy was very helpful and friendly.
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July 2022 by Lynne Perea
I went in today to open a teen joint account for my granddaughter and was told by the redhead at the assist desk that she was too young. She is 15.So we went to Horizon in Ringgold where we were able to open the account and walk out with a debit card and checking account for my granddaughter in less than 20 minutes.Very disappointed with TVFCU.
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January 2022 by DuckDuckGo Ismuchbetter
TVFCU has EXTREMELY bad customer service through the drive-thru. They refuse to cash routine checks, which can easily be cashed by the people inside the bank.
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November 2021 by Sean Rick
I needed a 12,000 loan for 12 months to build a building on my property. Had around 50k in my tvfcu bank account. These people turned me down for this personal loan. My credit was over 800 I didn't have any others Personal loans besides the home loans which was not through them. They also said that they wouldn't even consider a counter offer. They wanted me to put my car against the loan. This is unbelievable. I will just pay cash for the building now. I made a horrible choice to use this bank and will be leaving this bank ASAP. Unbelievable!
