Big Lots is a discount store with a variety of merchandise and seasonal items. Many customers find good deals and report that the store usually has plenty of inventory, with one location noted as being bigger than others with easy access and ample parking. The staff are frequently described as kind, friendly, and helpful, with some employees receiving high praise for being knowledgeable, offering assistance, and providing respectful service that makes shoppers feel acknowledged. Customers often recommend the store for finding what they need. However, some shoppers express frustrations. Prices on mainstream grocery items can be high, and aisles are described as very narrow. Checkout is usually slow. A common complaint is that sale prices listed online are not always honored in the store. Occasionally, staff assistance can be lacking, as one customer reported having to personally call another store to check inventory for an item. While some find fair prices and good selections, others feel the store is not as good a value as it was in the past.
