Penfed's online payment system is very broken. It feels like they are new to banking and far behind. Customer service is also lacking. I am guessing they are having a high number of complaints. Go to Navy Federal or USAA before giving them your business. I would never trust them again.
June 2022
I really dislike having to come here but it's the closest branch. To top it off it doesn't have a drive through so I have to stand which is hard for me and probably others as well. Never had this problem at the old Credit Union.
April 2022
Wrost decision I ever made was refinancing my car through PenFed they are garbage has been nothing but problems with them and oh no don’t call to talk to someone they all have attitude like it’s my fault your company is trash I’m going somewhere else
