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March 2024 by Sarymar Anziani Castro
I’ve been coming here for over a year now and it’s the only place I trust my vehicle to get worked on! Whether is a walk in or an appointment, it’s always an excellent and quick service! Customer service is the best!!!
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March 2024 by Maria Mcmillan
Great customer service and comfortable seating
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February 2024 by Barbara Williamson
They are very professional...they make you feel at ease when you are in for service...they inform me of what is happening with my vehicle...their pricing is cheaper than the dealer prices...the waiting times are not over timelyThank you Firestone staff on Ft. Moore..Georgia
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February 2024 by Carlo Thorington
Staffs were very professional.
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February 2024 by jessica McNemar
Very professional , and kind.Did my job m a hour and a half.Replaced two rods and repaired at a very responsible price.All 3 men I came in contact were wonderful.I will be back.
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February 2024 by Enrique De Jesus Jr
Excellent customer service. Only place I use for all my vehicles.
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February 2024 by Sarahi Hernández
This place is extremely abusive, I am active duty but I was not wearing my uniform coming to my appointment. I am not sure if they thought I was an spouse or what but they tried to fool me twice. The first time they tried to charge me $180 for an oil change for my car, when I look at the screen I asked why I was getting charge so much, the guy apologized started “correcting” and I ended up paying $110. I asked why it was so much and they say that it was because my car only takes an specific synthetic oil.1. The fact they lie about that it just says a lot because my dad and grandpa are mechanics and such a thing he say about the oil is not true. At least for my car.2.I have been in the base for a long time and I took my car to an oil change to another mechanic and they still charge me $50 or less (the only reason why I didn’t take it again is because my husband tried this shop for his car and my and thought they were fair charging).3. My husband took my car for an oil change by himself and they charged him $50, why did the extra charge when I took it came out of nowhere? Is the same car!! The only difference is that It was just two different genders.I did not want to cause an scene to this place but it just tells me how abusive they are. Not because I am a female means I don’t know my car. This is extremely unfair and knowing this situation is happening inside the base is sad. They should not be in the base at all.
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February 2024 by Michelle Young
I called the day I was serviced and was told to come on in. Not only were my needs taken care of I was in and out in about an hour. Everyone was courteous and kind. STELLAR SERVICE!!!
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February 2024 by Sammitch
Terrible customer service. I will go off post from now on to a real mechanic who will actually care about customers.
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January 2024 by Robert Hamm
They were the friendly in the most courtesys and Get me in and out in a timely metal
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December 2023 by Dj iToro
Had an appointment for tire installation. Pulled in at 09:45, did not leave till 2pm only for my vehicle to come out with all 4 rims scratched up and on top of that I was over charged. When I confronted the attendant who took my keys, he said to contact the store manager (CHUCK). I called on Monday and the manager said to bring my vehicle in which I did on Tuesday, but was told he was not in and would be back in Thursday. I took it back and he denied his machine scratching up my rims. If you are reading this and would ever take your vehicle to this location for any service. Please ensure to take before photos of whatever needs to be done or inspect your vehicle with them before they cause damage to it and claim your vehicle was already damaged when you took it in. Front desk attendants are very nice but I think the technicians need some more training and experience on how to fix vehicles without causing more damage.NB: Don't forget to take your before service photos to compare with after services damage. That will be your only proof
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December 2023 by Pamela Crockett
Everyone was polite and very friendly. Car was completed in a timely manner. I would recommend if you needed car service to go to this facility.
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December 2023 by Anthony Nocchi
I arrived at 9:51AM for a 10 AM appointment. My vehicle wasn't even pulled back until 11:30AM. I have a 15% off coupon but asked for an additional 10% off because of how long it took but I guess 90 minutes of my time wasted isn't worth $12.
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October 2023 by LoveofNature74 PeaceandLove
How in the heck does your vape -smoking mechanic strip one of my tire lug nuts and expect me to pay $200 to replace it?! I never had this problem at my dealer. Thought I would save money on tires coming directly to Firestone on post. Feels like it was done on purpose to pad the bill to make more money off of me!!! Ridiculus! Never coming back here! I will not cheat on my dealer anymore!! Never!! Going back to my dealer to have lug nut replaced!! Fort Moore Firestone sucks!!! Zero stars!!!!!!!Service: Tires
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September 2023 by Michael Baty
On the Fort with Rental car that had bad wiper. Pulled in on a whim and James the service writer was incredible! Super friendly withlinebacking up and phone ringing with customers, he got his tech to put it on while juggling a bunch! Give James a raise cause he is great.
