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November 2023 by Greg Elton
Once you sign the dotted line, they forget you existed. They will not return calls, emails, or texts. After I finished the paperwork, they realized they did not have the second key. I'm 100 miles away, but they said come back and we'll make you another. Sales, service, nor the manager will respond when asking a good time to come back.Also, be prepared not to pay advertised price. They'll bring out a competitive price report showing their ad price below the lowest sheet price and give you a higher price than advertised but lower than their comps. I knew the ad price was lower or I wouldn't had driven 100 miles.
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October 2023 by glenn young
I have bought many many new vehicles and Atun Mont and the Hutchinson Ford team met every request I had.I provided my requirements via an email and within an hour Atun had run all my numbers and we had a done deal.The time spent in the dealership was minimal, most all paperwork was completed before I arrived and my DREAM vehicle the Ford Bronco Raptor was shined up and ready for me to drive home upon my arrival.I ABSOLUTELY recommend Hutchinson Ford.Glenn Young
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September 2023 by Amy Nations
Atun was wonderful to work with. He sent me a personalized video of the vehicle being that I live 3.5 hours from their dealership. Never felt pressured by him to buy and enjoyed his sense of humor. Atun even stayed late with us to make sure everything went smoothly. Shout out to Ian as well for working hard to get me to a payment I was comfortable with.
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September 2023 by Skylar Livingston
Jasper Murray was very helpful when I came with my sister to get her a car. He did everything in his power to help get her in the car she wanted for as close to her price range as possible and with all the features she was looking for as well. All around great customer service and genuine care for making things work for us. Would highly recommend anyone who wants to go asking for him.
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September 2023 by I GC
I was looking for a perfect car for me and Hutchinson Ford had it, the staff was amazing, Atun really help me out a lot in the process and also the paper work staff member really help me out completing my purchase, they also have a great inventory of cars
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September 2023 by J Lawing
I looked for months for the car I finally found and couldn't be happier with it . Brittani and the amazing staff at Hutchinson Ford were Amazing. Thanks for being such a great dealership.
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September 2023 by James Chambers
Great professional dealership. They go above and beyond to get you in the vehicle you want. No games and pressure free.
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September 2023 by Ronald Gord
My son was told to bring his truck in for service that was supposed to take 3 to 4 hours to complete this morning. I brought it in at 7:30 AM and called about it at 1:30 PM. They told me it was in the shop and it would be done soon. I called back later and they told me it was in the shop again. I came up to the dealership and his truck hadn’t even been moved from where they parked it this morning at 7:30 AM. I don’t like being lied to! This dealership flat out lied to me , and that is not a good way to do business! It’s too bad… I live 10 minutes from the dealership and would never ever recommend anybody coming here for any type of service!
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September 2023 by Reginald Glover
Cynthia Beasley is the worst employee I have ever came across in my entire life. This woman purposley overlooked me because I said I had to leave. As if she didnt like being told what to do. The whole time while I'm waiting in her presence, I could literally hear her bad mouthing her coworkers. Had I not got her supervisor involved, I'd probably still be standing there. She made me late for a very very important mtg which ruined the entire day's schedule. This is why I scheduled an early morning appt. If I'm the first person in line, how does it take 2 and a half hours to do an oil change and a tire rotation. Then only to be upsold on new tires that where no immediate threat. Not to mention my lincoln rewards were never returned nor did I get the refund that was promised. I've had plenty of tire rotations and now there's something wrong with my alignment. Do not bring your car to these people. This is your Classic Upsell spot. No one should ever leave a place of business feeling like they've been conned. I drive maybe 10 miles per week. Tires can wait. I take great pride in the upkeep of my lincoln and now I have to resolve a thumping noise. I was in love with the smoothness of my lincoln. Thats all ruined now. Ms. Beasley, you have given me a horrible reference point. I've been to several Ford dealerships and have never experienced this type of behavior. And if you know you're intentionally doing this to your paying customers, maybe you should consider another career. Cause the way you talk about your coworkers is a clear sign that your not happy at all where your at. if I could get my 11,000 rewards points back and Cynthia Beasley was terminated, I'd probably come back with with a bus load of buyers. She's a very mean spirited woman naturally that will never be happy.
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July 2023 by Onixy Consulting
Atun Mont was our sales associate and he was GREAT! Professional, so personable and down to earth. He has good positive energy. Get your next car from him!!! Hutchinson give him a raise!?Tony in finance was a pleasure to work with today. Thx!
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July 2023 by Brock Burch
This is review of the Service Dept Only!Incompetent advisors and slow service. My vehicle issue was forgotten about for over a week, prompting me to have to call. The manager had to step in. Once that occurred and my vehicle repair was finally being addressed , a 2 hour service was quoted, however that took 2 days to complete, which I had to initiate a follow up call for as well. I cannot recommend this shop as a suitable and reliable Ford service shop until serious changes in staffing are made, particularly with the advisors.
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July 2023 by bo wang
Purchased a car from them back in early Jun. At the point of purchase, their website was running promotion of $500 visa card for new purchases. During the purchase process, I confirmed with the sales person that I will receive this visa card after purchase.After the purchase was done, I reached out to the sales person on this topic, and he said his manager will "handle it". One week passed, no one reached out to me. Then I went to their website twice and talked with their live chat agent, and both times it was promised this issue was escalated to their management and will get resolved soon. Now it's more than two weeks after the last time I reached out, and still nothing.
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July 2023 by chris waller
Purchased a truck from here and it had a head light out when I told them they told me that they where going to order the LED but in the time being that they would put halogens in for me. Never received a call back and when I called the service department they told me that they never ordered the LED lights and that I was fine with the cheaper bulbs. I told them I never agreed on the halogens for a permanent fix it was just for the time being. She said she would call me back but I never received a call back. Now my head lights (brights) are LEDs and my low beams are halogens. How CHEAP can a company be to screw you out a LED head light bulb? Also how do you not have an extra LED light in your dealership. Kinda unprofessional that they don't do a check on all the lights and stuff before they sell it. If so none of this would of happened and I would have never been pulled over for a headlight out.
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May 2023 by Dwayne Ayscue
I recently had the pleasure of purchasing a car through Hutchinson Ford, and I must say it was an exceptional experience from start to finish. Hutchinson Ford of Forsyth deserves the highest praise for their outstanding service, expertise, and commitment to customer satisfaction. From the moment I first engaged with them until the moment I drove away in my new car, their exceptional customer service, transparent dealings, and commitment to customer satisfaction were truly commendable. I highly recommend this dealership to anyone in search of a great car-buying experience. They exemplify professionalism, integrity, and a genuine desire to ensure their customers are happy. Kudos to the entire dealership team for exceeding my expectations and making my car purchase a truly remarkable one.
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April 2023 by Mike & Georgann Wachter
Transmission failed on our Honda Odyssey just south of Atlanta as we headed from the Florida Keys to our home outside Cleveland, OH. Fortunately we were at the exit by Hutchinson Ford. Salesman John Wilborn was very helpful and professional. They had white Odyssey on the lot perfect for our needs. Even knowing our situation, they gave us a fair deal. We needed a roof rack & crossbars installed for our Kayaks and they installed them the same day and had us on our way. Recommend them highly.