-
May 2024 by Jane Duff
Went there 2 different days within a week both times horrible customer service. Left and went to Peachtree City Sherwin-Willians
-
March 2024 by Don Beckwith
Customer service is shot! Inventory is screwed. This store in Fayetteville is missing 50 gallons. 50 GALLONS! Let that sink in. That or they are bait and switching customers to upcharge.
-
January 2024 by Barbara Fernandez de Bautista
Wonderful staff. They are professional and very helpful.
-
September 2023 by Cassandra Fuote
Worst customer service ever! I waited over 15 min to be helped and all I wanted to buy was one thing. Other people were ordering paint and taking long orders. The employees never even offered to help me or acknowledge me standing there. Terrible customer service and I will never come back here.
-
August 2023 by John Trent
Great store very helpful ?
-
July 2023 by Shenita J.
Chris, the Assistant Manager rectified a customer service problem to my satisfaction. My husband painted our garage floor with a paint purchased from Sherwin Williams, but he didn't have enough to cover the entire floor, so he returned to the store and picked up another gallon. The paint job went well until we discovered the grays were not the same color! One was darker, however, we couldn't tell until it dried and, sad to say, all my husband's toil was in vain since the shades of gray were different. So, naturally, we returned to the store to relate our experience and spoke to Tanner, an associate, who told us the manager had left for the day and he didn't know how to resolve the issue. He asked us to take the two half gallon containers back home and to return to the store the next day to discuss the issue with the manager. Well, we did that and much to our dismay, again the manager had left before we got to the store. After once again, missing the manager and our issue was still not resolved, I admit to getting flustered. Fortunately, though, Chris intervened and he, personally, re-mixed the paint, perfectly. And, moreover, he gave us two replacement gallons to ensure we would not have to return to the store with the same problem. The runaround was exasperating. I absolutely dread returning merchandise. An apology from the store manager would've been great, but the assistant manager handled our issue as a true professional. After all, we have been a long standing, loyal customer of Sherwin Williams products for decades. We deserved, at bare minimum, professional interaction and resolution. Sherwin Williams is a reputable business, but it's' reputation is tenuous and wholly dependent on quality, ethical business standards. Chris epitomized that high grade fair customer service that Sherwin Williams is known for. He earned his position as Assistant Manager because of his ability to effectively resolve issues that stupefy subordinates. My husband is disabled, but he sacrificed to work on this home project that caused him additional issues because it was so strenuous and stressful. A job that would've been completed, now has to be REDONE because the paints did not match. It was, clearly, a mistake made by Sherwin William's staff. The run around only exasperates customers. I appreciate Chris for handling this situation effectively.
-
April 2023 by Sean B
Make sure you don't get to the store after 6, they close at 6 sharp and no later. I called in while in route to let them know I needed one gallon of ceiling paint and I'd be there at 6. Tanner let me know I'd better be there by 6 because they close at 6 sharp. I was there at 6:00 and he would not help. Yes, Tanner kept his word but it sure would have been helpful if he would have allowed a few seconds of grace.
-
April 2023 by Joseph White
Great people. Always knowledge and cheerful service. Highly recommend.
-
July 2022 by carlos perales
Worse store i ever been in 15yr or working with SWI came to the store and no matta what i ask for they no have it ...
-
July 2022 by c P
Worse store i ever been in 15yr or working with SW
I came to the store and no matta what i ask for they no have it ...
-
March 2022 by Tony Jones
Wonderful staff Thank you Nick a great guy very helpful with choosing my paint.
-
March 2022 by André Lagoueyte
I know so little about paint and painting. Thankfully, Tanner walked me through the process, the equipment, and the materials I was going to need. Keirah then helped me gather everything and checked me out. Very professional and knowledgeable employees. I have a multistep project as I prepare my house for a newborn, and I will be back.
-
January 2022 by Nicole Black
Fred was incredibly helpful. Great customer service is hard to come by these days, but he went above and beyond to help me.
-
October 2021 by Jade Journeys
Love the product, but the customer service was horrible. There were 2 associates on site, but none of them greeted me or acknowledged that I was there. I stood at the counter for almost 10 minutes before the employee who was standing in front of me asked what he could help me with. I didn’t even get a hello!
-
September 2021 by Mark Armstrong
You can not small cans of paint as a sample- they tell you to go to Home Depot. Also they do not have a sample board for the different coverage- high gross, etc.But I like they're paint just could be more customer friendly.
