-
November 2023 by Zack Hoyrst
This rogue bank has a rogue ATM in the drive-thru area! I made the big mistake of trying to deposit cash into my business checking account through this malfunctioning ATM. Well I put a wad of money in and the machine spit back about a 3rd of the wad! ARE YOU SERIOUS! Of course the machine was not able to give receipts on that day so I immediately went in to explain the issue. I should have known the people inside the branch would be of no help and they seemed to indicate that this is the norm with that machine. They told me I had to go through the PNC dispute team and assured me that team would resolve the issue and I would get my cash back. Well weeks go by and I get a letter from PNC saying there was no error and my claim was rejected! These crooks provided no video of the incident. No mention if the bank's count was off at the end of the day. JUST A FLAT OUT NO AND OH WELL!I have requested to see the ATM video and guess what? They say I have to go back to the branch for that! Didn't I start inside the branch!?!? This is ridiculous and I will be banking elsewhere ASAP! YOU HAVE BEEN WARNED...STAY AWAY FROM A BANK THAT ROBS THEIR CUSTOMERS...LIKE THIS ONE!
-
November 2023 by Kay Jay
Mr. Steven in the Office to the left went above and beyond to help me. He spoke with me on the phone and ensured he kept his word when my mobile banking app would not work. I also appreciate the patience of the tellers. I look forward to coming back and highly recommend this branch for their professionalism patience and empathy.
-
October 2022 by Shena
I’ve been banking with PNC Bank since 2014, and my banking experience at branches throughout the country have been absolutely amazing. This branch in particular exudes superb customer service. Every time I walk into this branch someone greets me. The tellers and managers go above and beyond to accommodate their customers and I love that it’s never crowded. Although my employer’s credit union offers an array of incentives for their employees, I refuse to switch- I will never leave PNC. I’ve had the best banking experience with every PNC branch I’ve visited.
-
September 2022 by Richard L.
watch out for teller Gail Collins at becket lane branch, she shorted me, put the money in an envelope, hoping I would nt count it , then I counted and it was 100 short. don't go to this bank
-
September 2022 by Shena G
I’ve been banking with PNC Bank since 2014, and my banking experience at branches throughout the country have been absolutely amazing. This branch in particular exudes superb customer service. Every time I walk into this branch someone greets me. The tellers and managers go above and beyond to accommodate their customers and I love that it’s never crowded. Although my employer’s credit union offers an array of incentives for their employees, I refuse to switch- I will never leave PNC. I’ve had the best banking experience with every PNC branch I’ve visited.
-
November 2021 by Cas Thompson
My wife and I had a great experience with Benjamin and Steven. Excellent greeting, interaction and they resolved our issues.
-
March 2021 by nadim dilshad
Very poor service with very rude people working.I had made an epoiment to open a new account at the location at Fayetteville branch.When i arrived the person was very rudeHe stated to me that they were calling me to confirm my appointment i mention to him that i have not received any calls from you. He stated that jusr come tomorrow i was like i had a appointment for today.He was very rudeThank god that have done no business with them
-
March 2021 by Fame rajj
Was going to open a account but seen a gentleman dealing very unprofessional with another customer and I will not take my business to someone that is very poor customer service thank you but no thanks very sad to see that
-
November 2020 by Rosner Carnegie
AMAZING 10 STARS ?? Everyone at the Fayetteville branch goes out of their way to help. I can't say that for all the PNC branches. Claudia is absolutely the best banker who is always welcoming and caring for all her customers. She knows her customers by name and brighten your day with every visit. PNC needs to clone Claudia ? ♥️ the Fayetteville branch staff members to their other branches.
-
November 2020 by Lakiesha Chambry
The customer service skills displayed here are amazing. The branch Manager Mrs. Jennings is a awesome. She took all the time needed to assist me in opening my business account. I felt very much welcomed and informed upon leaving.
-
August 2020 by Scottee LP
STOP. Don't do it!! PNC Corp is not much better, but this branch is a cesspool of misinformation and manipulation. Unprofessional and Disrespectful. Somewhat Knowledgable (depending on their script.) Stay away from any "Joey's" that could misrepresent themselves as being affiliated with PNC, as this merchant will screw up your service. This is a shame too, because other branches have been ok, not great. But my feeling is PNC Corp office has systemic problems that perhaps Dr. Robin DiAngelo could help bring to the surface, and I believe really help to heal PNC and their shattered banking operation in Fayetteville.
-
April 2020 by Roderick D.
This is one of the worst banks to do Bussiness with they are very unorganized and nobody's can ever help you with your banking problems We've even escalated things to upper Management with know help still. This bank is literally making it hard to to do my Bussiness just because I choose to use PNC
-
August 2018 by Greg Eid
Been very pleased with this branch. The staff is friendly and helpful.
-
February 2018 by Robert Stephens
This bank is very bad at being responsive and does not take enough steps to protect customer's information. They shared my information with a family member without my consent and then hung up on me multiple times when I attempted to call and resolve that issue
