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March 2024 by Trinity's World
Absolutely worst experience, and customer service I have EVER RECEIVED, AND I WILL NEVER GO BACK TO THAT LOCATION matter of fact I am completely done with Kays all together. We have made several purchases from Kay's but NEVER AGAIN. I was treated like I wasn't even worth being assisted. The sales representative that was trying to assist me went to ask her manager a question which I believe her name is JENNIFER. Now I am standing right there, and she looks at the representative gives her an answer like I was not even standing right there. She never even acknowledged me. Even when I acknowledged her she acted like she didnt want to be bothered. Rude as heck, and if I could give this location 0 stars I would. Somebody dropped the ball on putting my last inspection in the system and now I am being told that I have to pay for a repair. I've had my ring since April 2014 almost 10 years and now my warranty is expired. I was just in there last year because my ring needed repairs. The staff that is in there is the absolute worst!!!!!
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March 2024 by Mike L
We bought my wedding band there and then had it engraved twice (once inside and once outside) and it is fantastic. The staff at Kay was so kind and helpful throughout the whole process and it was several people too. Everything was ready exactly when they said it would be and it looked exactly as they said it would too. I am proud to wear this band to honor my wife but also because Kay made it special for me by personalizing it beautifully. I highly recommend the staff at the Fayetteville Kay Jewelers.
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February 2024 by Arquavis Searcy
Sentha Hays have great customer service with a smile ?
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February 2024 by Mother Fucker
Exceptional service! Smooth and informative. Great help finding the wife a gift for our first anniversary. All thanks to Jennifer! Thanks
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February 2024 by Ron Rice
The associate there was very helpful and patient with me.
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February 2024 by Tiffany Rolle
Jennifer helped me find the nicest earrings for my wife.
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February 2024 by Tareyton Clayton
Thank you Ms Sentha for a seamless transaction
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February 2024 by Rhonda Grimes
Service was excellent, thanks to the store manager & Ms. Jennifer Iohnson!The Fayetteville Pavilion team is awesome!
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February 2024 by Kareem Williams
Great experience an great customer service by sentha hayes
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February 2024 by Tim Battle
I don't remember her name but she was awesome... Black woman at the Fayetteville pavilion.. give them all a raise...❤️❤️❤️
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January 2024 by Jerry Taylor
Jennifer
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January 2024 by Jenni Taylor
Jennifer was awesome and helped making picking out my husbands wedding ring so easy and fun.
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January 2024 by Justin Harvey
Monica was very courteous,informative,and helpful,will be back soon!!
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January 2024 by Frederic McDaniel
Jennifer Johnson was an excellent help in my holiday selections.
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January 2024 by Tamu Stinson
Monica us the best