JCPenney is a large retailer offering apparel and home furnishings. Customers report finding good value, with sales and coupons providing bargains on casual clothes and national brands like Adidas and Levi's. The store location is noted as being convenient with easy access. Reviews frequently highlight great and friendly customer service, with staff described as kind, helpful, and attentive, making for a smooth experience with returns and purchases. While some shoppers feel the selections aren't always great, others find the store well-stocked with a wide range of options, including nice winter clothes for kids. Many customers state they would return to shop again.