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May 2024 by Heather Porcaro
Very helpful with following up on an order I had placed and even sent me the extra pieces I needed. Wonderful family owned business, and lovely people to do business with.
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May 2024 by Katie dellinger
Absolutely horrible. Took weeks for our order to arrive. It finally showed up missing pieces. They said they would get it sent out the next day. A few days later they said they would send the piece with the rest of the order. Another few weeks and nothing has arrived. Had to order from another company. Did get a refund for the item that never shipped but not for the item that is useless without the missing piece. They also charge you immediately unlike many companies who don't process payments until the item is shipping. Save the headache and order elsewhere.
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December 2023 by raevyn C.
Terrible customer service. Website is glitchy and customer service is unresponsive. I'm now stuck with an item I didn't want and had to pay for and they won't respond to my emails. Won't order from them again
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November 2023 by Cricket Lee
I absolutely LOVE this store! Okay, so, I'm a real person- I'm not getting paid to leave this review. I was just showing their website to someone I met that has goats and telling them about Hogger, and I was really surprised to see that there were a bunch of negative reviews!? So I wanted to tell you about my positive experience as a customer for the past 2 years. We have 4 goats: 2 adult nubuan does and two dwarf Nubian doe kids. I have been consistently ordering with no problem; prices are reasonable,
lots of holistic natural products. I receive my orders quickly and I usually always get their resident goat guru Ann answering the phone. She's a hoot and very knowledgeable! If I have a question she couldn't answer she takes my name and number and somebody calls me back within 24 to 48 hours. (if you look at all of their negative reviews it's from 6-7 years ago. Not sure what they were going through then... but I have consistently received top-notch service for the past 2 years so I would say give them a try!) I regularly buy their Herbal Wormer, the Herbal Toner, and the XP Yeast. Also, Bovisera for immune boost or to avoid shipping fever. This summer, Ann went above and beyond to call me after I placed an online order of Bovisara to make sure I was ordering the right amount--and she really did us a huge favor because we accidentally did not order what we needed for our cross-country trip! I have called them on several occasions to ask for information or direction and they have been wonderful with providing me detailed help, including lots of do's and don'ts when we were moving our pet goats cross county in the heat of the summer. I appreciate that they're a family run business, not a huge corporation. I go to them first for anything our goats need!!
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August 2023 by Joan Sorensen
I have placed three orders for cheese and yogurt making supplies. Totally happy with my purchases. I have also called and emailed with a few questions about cheese and yogurt making. Someone always answers meEither in the phone or via email.Go ahead, support a smallBusiness. And FYI the yogurt cultureIs very good and a fraction of the price you find on other sites.
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June 2023 by Katie Abbott
These are great people but shipping can sometimes take awhile.
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March 2023 by Robert & Katena
I placed two orders with this company, a big one for over $200 and a small one before I read the bad reviews. Once I read them I was afraid I wouldn't get my order so contacted customer service. I was greeted by the Grandma of the family, she was very nice and said shed have them look into my order, which she did. everything arrived like promised and as I ordered but one item. When I called back a very nice gentleman told me they were waiting for the mold to come in and once in would send it or refund my money, I said I'd wait. The product were just what I ordered and of good quality, Maybe they went thru some hard times in the past, Don't know. But I have no issues with them and would order again. 5 stars for customer service! and no i am in no way related or friends of these people, I live several state away. Just wanted to say a good word in their behalf because they did me right.
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June 2022 by Lisa Byland
I was a little concerned from the negative reviews, but had a great experience ordering from them and received prompt, courteous responses to my inquiries. I'll be a repeat customer!
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June 2022 by Devon Lewis
Just don't order from them.
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June 2022 by Sam Vedder
I'm happy to say that Hoegger is back with stellar products and service! Couldn't be happier! We've raised goat for 20 years and love this place! You can buy needed items that aren't available anywhere else. Definitely order from them!
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June 2020 by Maria Hartley
Ordered in August and the order still hasn't arrived in October!!! Would like to know where my order is??? I called and left a message with no response.
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June 2020 by Regina Marie
I am guessing something has happened to someone in the family. The reviews are all the same, sent in order, card was charged, we receive email telling us that they received our order but then nothing is shipped. I put a complaint in to the BBB but they said they can do nothing as they tried several times to contact the business with no success. I am sad. I only had a small order as well but I feel for everyone who has placed orders and lost money. Seems like somebody should be able to do something to stop it so other people don't continue to place orders. They make you give it at least one star in order to post but they should not get that. I guess we could offer the star for the good job they had done in the past.
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June 2020 by L S
Such a shame what this company has become. Ordered back in August of 2019. Never got an email stating my order was received. No emails whatsoever. Sent 2 contact by email. Called twice asking for a return call. 4 weeks went by.
Called our credit card company and reported fraud and had charges reversed/refunded.
DON’T waste your time. Shop elsewhere.
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April 2020 by Jeanne Johnson
I have used Hoegger for years. Always excellent products and service!
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February 2020 by Jackie M.
This is a scam business! When you place an order they only send you an invoice and you have to pay through squareup.com Beware! They will take your money and never send you the merchandise! I placed an order for over $200 of goods in November and still have never received. They do not respond to messages left, e-mails through their contact page submitted on their website. These items were meant for Christmas presents and look now middle of February and no goods.
