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May 2024 by D C
Stopped here before work to get tire fixed. Waited 45 minutes and saw the guy park my car in the parking lot and bring the paperwork to the front desk. Had to listen to the lady at the counter finish telling her trailerpark shooting and manhunt story to other employees before she decided to acknowledge the paper and take my money. By the time I got off work my tire was flat again. I don't even think they checked the tire after it was patched. Waste of $30. Thanks.
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March 2024 by David A.
They have been serving our family vehicles for 25+ years, same owner (Mack) and some long-time employees. I always appreciate their honesty ...they don't try to increase the bill / work order. There have been several times I've gone in thinking I need new tires on one of my vehicles. If they don't think so, they've said things like, "hey, we can replace them now if you want, but I think you can get another 4-5k miles on them." Or "your break pads are getting low so I would get those done on your next oil change." I could list out many more examples like this. It just makes me trust them more. They've kept 15+ vehicles running well through the years for our family (including my parents ...and my dad is a retired mechanic himself so he is picky about who services his vehicles). Oh and they've rescued my wife a few times when I've been out of town and she had car trouble (ie she needed a new battery one time and I was out of town...they came to her and replaced it!). I'm thankful for this local business and the people that work there and would highly recommend them.
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March 2024 by Y M.
Just left and have been there numerous times, never had a problem. They have replaced the tires on my Porsche Panamera as well as several other cars for me that I own. The wheel lock for this car is always in the trunk. This particular time the wheel lock was not placed back in the trunk and it was somewhere in the car. They argued back-and-forth that they gave me the wheel lock back like I told them you did not give it to me and put it in my hand. The tall black guy was like you signed for it. I did sign for it because I've always trusted you guys to put it back every time I've come you've never had an issue. Luckily, I did go out because the guy was taking off the front tire instead of the left rear tire, which was the tire of interest. Then the tall, black guy who standing over me constantly trying to berate me as a woman like I didn't know what I was doing. I own four cars and keep up with all the maintenance on them and I've never had a problem. I keep up with my stuff very well like I told him all I'm saying is I don't have the wheel lock I didn't put it back. He is steady arguing with me about they gave it back to me. As if he wanted me to admit guilt, which I wasn't because that was not what happened. THE PROFESSIONAL THING to do would have been to search for the wheel lock instead of getting upset and placing blame. Only them and myself had the last dealings with the tires. There is only a few places a wheel lock would be in a car, in the trunk, in the glovebox or in the center console. Some people even put it in the ashtray. Then I said I was never coming back and he walks up on me and loud talks and I said just look for it. He's walking back inside and saying things like he doesn't want to deal with someone like me and I'm crazy and I said he could shut up with all that. He charges back over at me, standing over me and I'm barely 5' tall telling me how he's a man and he can talk all he wants and he's not a child and I don't tell him to shut up. I told the guy to put the damaged tire back on and let me leave, he didn't answer and just smiled and kept working. But on the CORRECT TIRE this time. I stayed with the car while it was being fixed. Then as I'm checking out luckily I had someone on the phone because I didn't trust them and Tom checks me out and is proceeding to be very professional like he's nice but then he follows me out to my car and says."...... hey if something is wrong with the tires we serviced you can have those looked at, but for anything else don't come back." I said I already told you I would NEVER come back Tom. He proceeds to tell me yeah because I'm an awful person and do you always talk to people like this you don't know how to treat people do you always treat people like this..... first of all I just told you I'm not coming back I'm not gonna stand here and argue with you. I've paid you. (The person on the phone was about to call the authorities since he followed me to my car.)I told him this is a done conversation so he goes on to tell me how I'm this awful person and I don't know how to talk to his guys. The guys in the garage were cool even the one working on the tire. The only one who was puffed up was the the tall overweight light skin black guy. I told Tom to just going back in after I already paid you and I am leaving there was no need to follow me out to my car as a woman that's very threatening and intimidating. He steady tells me how awful I am and I told him he could ram that up his @$$ I don't care I will not be back and got in my car. He proceeds to walk up to the drivers door but quickly retreated and went back inside when the person in the phone said they were calling the police. For a woman to be stood over and talked down to and then pay with no problems or words. Then be followed out to her car to further be chastised is TOTALLY unacceptable. DO NOT USE THEM. They have high turnover and make a ton of errors.
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February 2024 by lane wike
Got vehicle back with bent rim and bad hub bearing. Take your vehicle here at your own risk.
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February 2024 by Timothy Jones
I painted there. Great service and great deals on tires.
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January 2024 by Saundra McGhee
TOM did not care to listen to my concern and refused to professionally communicate. When my issue was initially reported to him, he came out to the lobby with an attitude and continuously insinuated that I was the cause of my issue. TOM partially listened, assumed and did not even pretend to care to resolve my issue. He attempted to gaslight and manipulate the situation. When I called to follow-up, he pretended to care and acted like he was actively addressing the issue. He only addressed the issue AFTER I followed-up (second time following up) and after I requested to speak with another representative. He presented (once again) with the same unprofessional tone and attitude. Thank you JENNIFER for attempting to resolve my issue. However, as a result of TOM'S unprofessional behavior, I will never return to a Goodyear to have my car serviced.
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September 2023 by Aixayah
Look, i'll keep it short and simple. Unless you are an experienced car mechanic, just go ahead and pay the $60 diagnostics fee. Would you rather have a sharpshooter, or would you rather throw darts in the dark? I went with the first option. They isolated the issue with my vehicle, and saved me over $300. I would definitely recommend GoodYear if you are having car issues and need quick, reliable, and excellent service.
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September 2023 by Iris Fletcher
I went their for emissions and had a very bad experience with racism. Don't go there for any services they are a bunch misfits.
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September 2023 by Isaiah
Look, i'll keep it short and simple. Unless you are an experienced car mechanic, just go ahead and pay the $60 diagnostics fee. Would you rather have a sharpshooter, or would you rather throw darts in the dark? I went with the first option. They isolated the issue with my vehicle, and saved me over $300. I would definitely recommend GoodYear if you are having car issues and need quick, reliable, and excellent service.
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August 2023 by Debra H.
Went here awhile back to see about getting my air conditioner fixed in my ford focus anyway my air wasn't fixed and when I calmly and nicely tried to talk to the manager about he was so rude and extremely mean, he kept talking and wouldn't let me get a word in edgewise, he talked over me and when I finally got to ask a question he was so mean and pretty much blew me off
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July 2023 by Tony Goemaere
Great service
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July 2023 by T L
I went to this Goodyear with an issue regarding my tires. The staff is nice and friendly. However, it was suggested that I get a new tire and get that tire balanced and it would resolve the issue that I was having with my truck. After I got the service, it did not resolve the issue that I have so I spent $300 on a new tire and that was not the problem which is Upsetting because it seems like a waste. Now I have to go to other service centers to try to find out the issue and fix it in which I’ll have to spend more money so my experience was not great monetarily.
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July 2023 by loretta williams
Needs help want be back
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July 2023 by Cathy Clark
Honest, respectful, and well-informed employees.
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July 2023 by Terence Taylor
Great staff, prices and turn around time!
