-
November 2023 by MDJ TRUCKING
Mr and Mrs Joyner took there Mercedes-Benz first time and only time to this Auto repair shop and had one of the worst experience ever. We initially took the Mercedes-Benz S550 there for an oil change and they did an inspection and said we need around $3,000 of other repairs. We both question what they listed that need to be repair the bottom line was I didn't want my wife to ever be on the side of the road for something we could have took care of now. So we said okay do the repairs. I was out of town and my wife went to pick the car up after paying she went to her Mercedes and try to started it up and it wouldn't stay running. The lady Mattyson who works in the office came out to find out what was going on, my wife told her that the car will not stay started. Mattyson went back inside to talk to the mechanic, my wife was met with an attitude from Mattyson the mechanic calling her out of her name and yelling profanity at her. They told her that they have to close up and to get the car off the property. They wouldn't even work with us to help us find out what the problem was. With the help of my wife cousin they finally got the car home and had it towed to the Mercedes dealership. After the dealership inspection to find out why the car wouldn't stay running, we found out that they did not do none of the work of the list of items they said they repaired. They messed up the Mercedes so bad when the Mercedes dealership finally finishing repair all what they did wrong the bill end up being over $7,000 and 4 months later. We do not understand why Fayette Import is still in business.
-
November 2023 by Logan Powers
They were able to fit in a coolant flush same day after another shop added the wrong fluid on my New Beetle. Very fast and reasonable prices! Glad I could find a local shop to work my on car!
-
November 2023 by Jennifer Clifton
Each time we have taken our vehicle to Fayette Imports, they have been able to fix the problem when other mechanics have given wrong diagnoses and wanted to over charge. Fayette Imports provides experienced service and have been very professional and friendly.
-
October 2023 by Miss Jojo
Fayette Imports is one of the best in town. Friendly-family oriented nature and the prices are incredible. They allow you to bring your own parts( you just dont get a warranty if they are not effective) so make sure they work before you ask them to put it on. If it doesnt its on you and not them. I emphasis that because the negative comments on here are outrages. If theres anything negative it is because the customer themselves either werent listening or expected a different outcome after bieng told several times what it was. They have great attitudes and helped me out with something that had nothing to do with my car. I appreciated them. Shows me there are still kind and good people out there. Plus they were the only ones to initially find out what was wrong with my car. THEY SERVICE ALL FOREIGN MODELS AND FOR PRICES IF THIS HELPS I ONLY PAID 250 to put my headlights in for an 07 Audi a6 when others wanted 500 plus and for me to use their parts when i had bought my own. FAYETTE IMPORT IS YOUR BEST BET AND YES YOULL GET YOUR CAR GUARANTEED WITHIN 1-3 business days. For my young people, or rather inexperienced people with prices on work done for the car they are your best bet. Very honest.
-
September 2023 by Cecil Henry
Top notch team of professionals who really care and take care of your vehicles
-
June 2023 by Emanuel “Manny” Garrett
Very professional & work performed was as expected, great experience
-
June 2023 by Willie G.
i honestly hate writing a bad review, but I had to tell about my incident. I took my car in for an oil change and came out with a damaged grill and bumper. My car isn't New but I take care of my automobiles, and it has normal little bumps and bruises for an older car. The young lady upfront ( Not Lisa) was certainly very rude when I asked for an explanation about the damage. She told me, " THE MECHANICS DON'T HAVE TIME TO INFORM THE CUSTOMER IF EXTRA DAMGE HAPPENS TO THEIR CAR WHILE THEY ARE WORKING. I have a picture of my car the day before and I. recorded the mechanic admitting to my grill had fallen out while he worked on my car. The driver side floor mat was also oily and stained too ( soft beige carpet and interior). The way I was treated and talked to by this young woman at the front desk HURTED to the core. I can't tell you how much my older car means to me and to be treated this way is pathetic. To add insult to injury, they took a picture AFTER they damaged my car and stated I brought the car into the shop with the damage. CROOKED. I can see they clearly don't care about poor little ole chocolate ladies automobiles and I PRAY GOD touches their heart because they broke mine severely yesterday.
-
May 2023 by Victoria
Lisa and her staff provide such excellent service. I've been going there for many years. If if you live within 3 miles they're able to give you a ride. They tell you the truth about your car I trust them with all of our vehicles. They're very honest, reasonable and they work with you. I would recommend you make them the place for your vehicle service needs.
-
April 2023 by Victoria Thomas Creighton
Lisa and her staff provide such excellent service. I've been going there for many years. If if you live within 3 miles they're able to give you a ride. They tell you the truth about your car I trust them with all of our vehicles. They're very honest, reasonable and they work with you. I would recommend you make them the place for your vehicle service needs.
-
April 2023 by Christopher J.
By far the worst staff as far as upfront service goes. The females upfront are not knowledgeable of being mechanics and usurping authority of mechanics and became very upset for not having credentials of mechanics and yet attempt to demand the credentials of a mechanic. Despite that when they called me to query about my car problems they treated me like an absolute nobody and verbally abused me for asking questions and attempting to provide history about my vehicle. This experience happened after I called them for an update which was a week and a half past the time the told me they would get to the car.They double charged me, 150 for the diagnostics and charged me 150 for charging the auxiliary battery. On top of that they wouldn't take my credit card and would not release my vehicle until I went to the bank and withdrew 300 in which I had to lyft there and back to fulfill their oppressive requestI would give them 5 thumbs down and if you think I'm wrong go and experience them yourselves but I must warn you bring a helmet and under armour.
-
January 2023 by Horace Jones
I was sold a hood emblem that they installed in late October,2022. On Jan.5 ,2023 the cover flew off. I went back to Fayette Imports to see what my options were. The girl that I spoke to immediately told me it was not warranted. As we were talking a tall ,extremely confrontational guy came up and challenged me for questioning what I was being told. After 30 years of doing business in Fayetteville I can honestly say that this was the most antebellumed ,"caus' Massa said so.." experience I have ever had. I'll never go near this place again.
-
October 2022 by Shannen F.
Please take your car somewhere else. The staff is friendly until you need them to correct their wrongs. I ask them to restore my settings to the way it was prior to them servicing the car. The ladies had an attitude and said my check engine light was already on. I know for a fact it was not. They refused to even look at which was a red flag to me. I have spent over $4000 with them and I expected better customer service. My ticket is always as much as the Porsche dealership. A simple fix would have been to good customer service to at least look at it and be kinder in explaining the ploy for more money. I over heard conversations with their other customers having issues with service. My oil change went up in price almost 90 extra dollars. That is a lot. Way too expensive you do better going to the dealership. Where you will be treated better.
-
October 2022 by OfficialFlothadon
If you have a Mercedes Benz this is the place to go.. They are the only reason me and my family have reliable transportation…
-
September 2022 by OG GANZY
Prime baseball is located behind this business. It's a great group of 11U kids that are playing baseball at a AAA competitive level. It's just getting started and we'd love to have the community's support.
-
August 2022 by david castillo
Want to give a appreciation shout out to Chris..explained my situation and he different went above and beyond these are the only people i trust to touch my car...???