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April 2024 by Alexis McMichael
My latte drinks always come out looking like straight milk and they make me pay for them to add espresso to make it taste like a regular latte. I’ve tried coming to this location several times and my order always gets messed up. I’ll just go down the road to the other Dunkin instead!
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April 2024 by Rose
The new manager with all the tattoos is absolutely wonderful! She’s always so pleasant and works hard to make sure my order is correct and perfect. So glad she’s there she always brightens up my morning. She really turned that location around! Made me quit Starbucks and to experience her excellent customer service daily. I wish she was at every restaurant lol
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March 2024 by Lavender Andy
Person who took my order was great. Food stale and Frappuccino tasted weird, and person who handed order to me was borderline rude.
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March 2024 by Tiffany Richardson
Great service..
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February 2024 by Arin A Seibert z
Friendly people nice environment!!
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January 2024 by Deborah Chesson
Everything was hot and tasty. I love their breakfast sandwiches.
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December 2023 by Adebola erinle
I have come to this Dunkin for the last two days each day my order has been wrong. They will have the correct sticker on the cup but the drink will be wrong. My food I ordered was cold aswell, also the customer service has gone down hill.I will not be going back!!!!
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December 2023 by HiHo C
On 2 occasions they were too lazy to make lattes and dressed up drip coffee instead and of course I was charged a latte price. Both visits, lukewarm coffee.
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November 2023 by Courtney Lowe
This Dunkin is the worst! My coffee is never right! The sticker on the cup is right but the people making it obviously can't read or there not paying attention. I will drive past this one to go to the new one.
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November 2023 by Adam Mcelyea
The donuts were fresh. And drive thru service fast. Employee was kind and patient.
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November 2023 by Shana Cole
Love this location. I live in Jonesboro and drive to this one because they’re always so nice.
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October 2023 by joey gerhold
Dunkin is better than Starbucks. I will die on this hill.
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September 2023 by Veronica Perez
Coffee is always fresh. The service is friendly and the orders are prepared promptly.
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September 2023 by Jade Wiggins
I’d give 0 stars if I could. This specific location has not once gotten a single order of mine correct. After speaking to corporate twice, I’ve decided I’m just not coming here again. I’ll choose Starbucks (or hospital coffee for that matter) any day over this expensive, and disappointing store.
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September 2023 by Kelly M.
This is a PSA to help revive GOOD customer service. Mistakes will happen. When you make an error/mistake what makes the BIGGEST impression is how you resolve the error/mistake. This is relevant to business and personal interactions. I was given the wrong muffin this morning at this location and returned to get a refund.I would have expected a response something like:I apologize for our error and inconvenience. Here is $5 so that your next muffin is on us. The manager's response in summary:Is that all?I hand her my app, "do you have your card on you?"I try to explain my frustration with her response. She responds by sharing her "problems": "ma'am I have employees in training. I just spilled a drink."She never acknowledged that I used my time and gas to return due to their error. When you make an error/mistake:Acknowledge it and take ownership. Then take action to correct the error and do something a little extra for the inconvenience you caused to the other party.I am giving 1 star because I've had multiple issues at this location. In fairness it is not due to this single interaction. They repeatedly fill their drinks half way and I've addressed this with them as well. I'm just fed up and I think I'm done patronizing this location.