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August 2024 by wayne d
Initially I spoke with Chad, and later with Gustav. Both were knowledgeable, extremely helpful and treat you with respect. These folks do good work, and don't try to [beat you], or charge you for work that's not needed.
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July 2024 by Caroline Norton
We had issues with our Roadtrek diesel van and they worked us in promptly and got us back on the road. We also had a small issue with our tow Jeep and they got that fixed as well. Can’t say enough good things about everyone.
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July 2024 by Chevonne Jones
I went back and forth on if I would post this review. I decided to do it to hopefully help someone with my same situation. I have a 2013 Camaro and the heat/air conditioning went out. I initially took it to Chevrolet (which is the only repair place that ever touched my vehicle). I was told by the rep at Chevy it would cost $3100 to replace/repair due to having to remove the entire console. Because of the high cost, I decided to try Gowen’s.
I took my car to Gowen’s on 4/22 and didn’t get it back until 5/30! After having it for a week, I was verbally quoted $2300 and told it should be gone in a week or so. Two weeks later, I got a call back that the price is rising to $3500 because they needed to remove the windshield…and if they cracked it in the process, they would charge ME an additional $125 to replace it!! A week plus later, I get another call that the price is changing for a third time….$4300 due to additional parts!!!!! I finally get my car back and the a/c is working great, however, my radio display screen is shot…no back up camera! When I go inside to report it, I am told “wasn’t it like that before”? Heck no it wasn’t!!! They said you have to leave it here with us again IF you want us to take a look at it ?. No, I will just spend money with someone else (Chevy).PLEASE BEWARE
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February 2024 by Stanley Tyler,Sr.
Best shop ever!
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December 2023 by Lawanda Arnold
This place is horrible! Bad communication and they are extremely high! It took them 2 weeks to do break and rotators for which they charged me 1200 plus not to mention I had just paid the $1314.17 for an oil leak that was not repaired correctly so my car is still leaking ! They did my back break and messed up the parking breaks so I had to take it back! Do not go here run! I’m now in the process of taking them to court see you soon !
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December 2023 by Dynesitnie J.
I will NEVER use their service again! They are extremely rude! We came to them to have a transmission put in our families F-150 truck. We attempted to pay before the truck service was completed, however Ms. Barbara insisted we wait so they could see how much fluids would be needed. Once they were finished, they gave a final payment of about $450 more of what was originally quoted. They did not do a full estimate. When I called to get a more understanding and explain the frustration (especially right before Christmas, $1,900 plus of work), Christie was very rude and continued to cut me off, in which I hung up the phone! When my fiancé picked up the vehicle the following day, they were still rude (police were already their for an issue that another customer was having). He had a question about something else and wanted someone from the maintenance crew, Christie made a statement of "what does he want now?!". I will NEVER use them again or recommend to anyone!!
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November 2023 by GINA HUNTER
I had the best experience with Gowen's. Kristie was honest, courteous, knowledgeable, and truly cared about me needing repairs after Precision Tune Auto Care's negligence. Kristie rapidly issued me an upfront estimate of repairs and was able to have the repairs done in a timely manner. Kristie kept me in the loop with an open line of communication at all times. I am forever grateful for the staff at Gowen's and will strongly recommend them to all my family and friends.
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September 2023 by Derrick Lyons
Great service.
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September 2023 by Derrick Tuggle
Efficient
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September 2023 by Tim Phillips
They rip me off
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August 2023 by Annette Crum
Took my car for back breaks. Job should have cost $220 or less according to even the dealership this crook charged me $336!! Never trust this place again and will let everyone know it!!
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July 2023 by John Hughley
DO NOT GO TO THIS PLACE IF YOU VALUE YOUR TIME AND MONEY! THEY ARE NOT PROFESSIONAL AT ALL I DROPPED MY CAR OFF ON MONDAY GAVE THEM CLEAR INSTRUCTIONS TO THE POINT WHERE A KID WOULD BE ABLE TO UNDERSTAND TO THEM I WANTED A DIAGNOSTIC TEST DONE FIRST TO SEE WHY THE CHECK ENGINE LIGHT IS ON AND THEY STARTED ORDERING PARTS THAT I WANTED TO INQUIRY ABOUT AFTER THE DIAGNOSTIC TEST WAS DONE I HAD TO KEEP CALLING THE MECHANICS THERE ARE VERY LAZY AND THE RECEP THERE IS RUDE! ANSWERING THE PHONE WHO OS THIS. THIS PLACE IS A JOKE SAVE YOURSELF THE TIME MONEY AND HEADACHE!!!
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May 2023 by iAm Stan
Very good shop with knowledgeable staff. Good pricing and fast service. Plus the little adorable lady at the front is a sweetheart…Services: General repairs & maintenance
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April 2023 by leon glass
This place is were i will continue to get my major repairs done on my 1992 ford Bronco. I did my research and spoke with a lot of mechanics and most of the mechanics I spoke with said they couldn't work on my vehicle because the age and that they can't put it on a computer to tell them what's wrong. Now I'm not a rocket scientist but a mechanic that needs a computer to tell them what's wrong with this age vehicle I do not want you working on my vehicle. Look I do all of the work on my vehicle I haven't had to take my truck to a shop as far as I could remember. I only take my truck to the shop when it exceeds my knowledge. Having said this Gowen's did a great job on my truck and I do recommend. If you should aquire there business tell'em Leon Glass sent you!
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April 2023 by N Williams
I have used Gowen's for multiple repairs and gave a great past review. But my recent experience left me dissatisfied. I took my 2006 Nissan Maxima there around June 2022 when it broke down on the interstate. I asked for a diagnostic test and replacement of power steering lines along with a serpentine belt due to the screeching noise emitting from under the hood. I was informed that the diagnosis was a defective alternator; I purchased one from Advanced Auto; however, they installed their own with a year warranty.I received my vehicle and noticed that it still made the screeching noise and a week later it broke down at Popeye's drive through while ordering food. I brought it back to Gowen's and they kept the vehicle for a couple of days, but later called me to pick it up.They stated the car didn't shutdown while testing it, and they were not able to recreate the issue while under their inspection. They told me to continue to drive it and if I experienced further issues with shutting down to just bring it back. Fast forward to about 3 weeks ago I broke down on the interstate once again while leaving Lowes hardware.The vehicle experienced similar issues to the first break down in June 2022. I was able to clear some codes that appeared and waited for about 40 minutes and was then able to drive the vehicle back to Gowen's the next day. Gowen's kept the vehicle over two weeks and informed me that the issue was different from the last diagnosis. That I actually needed a cam and crankshaft senor along with a valve cover gasket since it was leaking oil on the senor.I was also told that I would be charged a second time for diagnostic testing since the issue was separate from the previous one. The estimated cost for the sensors alone would be around $760 in addition to a charge of $141 for the diagnostic test. I inquired about the valve cover replacement cost, and was informed by Barbara that the quote from June 2022 of $560 had gone up due to the passing of time along with inflation and she would need time to research the final cost.I expressed to her that it hadn't been a year since the first diagnostic test and I felt that the issue should have been discovered the first time and that I should not have to pay for a second diagnostic test, but my concerns went unheard. Ms. Barbara called me back with a final cost of $2046 for replacing the two sensors and valve cover. I considered that to be price gouging especially on the valve cover gasket since it hadn't been a year.I am pretty familiar with parts and labor costs since I served in the Army for ten years as a light wheel mechanic and was trained in power generation, and gasoline and diesel engine repair while assigned to the Motorpool as a member of heavy equipment maintenance (HEM) company.I paid for the diagnostic testing and declined the repairs from Gowen's automotive. That's because I had already gotten a much more inexpensive quote from Precision Tune for all 3 sensors, valve cover gasket and oil change for $1200. Gowen's attempted to charge me $1000 basically for a valve cover gasket replacement. Actually, it would have been more than a 1000 when you added everything up for total cost.And by the way, my car is still making the screeching sound since the last time they replaced my serpentine belt in June 2022.I find their service costs highly questionable at this juncture, and in good conscious cannot grant them a favorable recommendation.Service: Auto maintenance
