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September 2024 by Jay
They will try to HUSTLE you. They tried to exaggerate the issues with my vehicle to justify charging me almost 900. It Literally was just an issue with replacing my alternator, got that fixed for barely 150. They even tried to get me to purchase a new car battery, it’s been over a year I’m still using the same battery with no problems. Eff these guys.
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July 2024 by Kristy Long
I can NOT say enough good things about the staff the owner and the service you get from this shop!! From the moment you walk in til your vehicle is fixed. They are wonderful. Great customer service as well. If you need any car repairs and you want an honest shop, I highly recommend them. They are the true definition of GOOD PEOPLE!
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April 2024 by Secret Squirrel
Theyre suppos to open at 8am i get there at 8:15 employees lined up outside nobody answering the phone complete waste of time and gas go somewhere who knows what time they open
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March 2024 by Amique
They were extremely helpful with answering some questions about a car I purchased from Carvana. I definitely recommend them for their professionalism and willingness to help.
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February 2024 by Berry Davis,IV
Terrible customer service.
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February 2024 by Gaurav Gupta
Wow. These guys are super rude. When asked for a quote, they said they cannot do it and hung up on me. I repeatedly told them that we have replaced the water pump and just need a price for bleeding the system and he goes "Why didn't you tell us right off the bat". They have zero etiquettes and zero customer service. If you can't service, that's fine, politely decline but you don't have to be rude with your customers!
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February 2024 by Khari Arnold
Listen, if 4.6 stars was EVER A LIE, this is the quintessential example. I wish I read the most recent comment cause it confirms the horrible customer service and unethical business practices I just witnessed!
I told them I smelled something that smelled like gas in the car. It felt like I needed a new cabin filter. Joe said they’ll test drive the car to see if they can duplicate the gas smell cause that could be a deeper issue. Cool. (I only got Joe’s name because he ends up being the rudest person I’ve dealt with in a while.)
I go back inside and talk to the woman and give her my keys. I ask her how much should I expect to pay. She says, “If they duplicate the smell, then they’ll have to run a diagnostic to see the issue. If it’s just a cabin filter replacement, then there won’t be a charge. That’s simple and they do that during normal tune-ups. You won’t pay anything.” I was surprised to hear this but thought maybe my dealership has been getting over on me this whole time if this spot is willing to do it for free, similar to how the tire shop I go to fills up air for free. Anyways, as I'm about to leave I realize she never took down my name or number (should have realized then that there was some incompetency). I gave it to her.
After she calls my phone to say my car is ready, I come in the next morning. She wasn’t there (yet) but Joe and the owner were. He tells me they couldn’t duplicate the gas smell but changed my air filters, and the total is $197. I told them I wasn’t expecting to pay that much after the woman told me yesterday you guys don’t charge for this. He and the owner both dispute my claim and the owner says he’s going to call her. I see him call her and of course he walks to the back when she answers. Joe goes back there and then comes back out front to say “we’re taking some of the charge off since she said that.” It’ll be $100. I pulled out my card and handed it to him cause that was fair to me.
Here’s where it got ugly: The girl walks in the door to clock in and clearly avoids eye contact, walks right past me, doesn’t respond to my good morning. As I’m getting my receipt I ask her if she recalls what she told me, and of course Joe jumps in with complete RUDENESS, saying leave it alone. Even the owner had to tell him to relax. I’m not calling him racist but the undertone was there when he said “some people don’t want to pay” and “we’ll go get your old one out the dumpster.” Like what, I JUST paid? I had zero problem with paying. It was just NOT what she said. The girl finally answers me and says she never said that. I could do nothing but laugh at the unethical, bold face lie. What a joke. STAY AWAY!
Joe said "I don't care" about negative reviews. So I hope the owner does not respond to this pretending to care all of a sudden cause you're part of the problem for suggesting I was lying.
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January 2024 by Brittany Walton
Professional and fast
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November 2023 by Pamulah Williams
Fam, Fam, Fam. Wheeeeeeew!!! You know this keeping yo head on a Swivel is getting to be, unfortunately a term I have been using the past couple of days. There's a reset that has taken place, right??? If you know, you know.??. Anywho, it's affecting our day to day activities, including service businesses ? ?. And when you locate one that is worthy, cause these daze??? I appreciate their( Fairburn Emissions) service ?. Took longer than expected, but I finally got my vehicle back, and Jamie's the owner is a good guy and went out of his way a few times for a woman ? ? in her golden years.?. Would I go back??? I would. But don't expect a quick return. They are very thorough. I appreciate them. ? . Peace Fam. Pssssssss. Greetings, Fam. Eye ? ? needed to come back, come back, come back. I ? was so caught up in the keeping of my vehicle ?. Let me say this with the utter most sincerity. They fixed an issue that was supposed to have already been fixed by another service vehicle business in the area. Not only did they show me, awwh, fam, they allowed me to come in their space and showed me where the other business didn't tighten what I had paid to be put on initially. . And they charged me. Now, I did take it back to the 1st business, giving them another chance. But, the engine light came back on. So I decided to bring it to this business, Fairburn Emissions. Yesss I had to pay again, understandably, because I brought it to this business. But the price wasn't out landish! Jamie, the overseer, took it to go and get my emissions test done for me, and I paid them accordingly. My engine light was the problem, and they took care of it. I was able to get my sticker for my vehicle that I soooo badly ? ? ? ? ? needed. Family, it's Hella rough out here in these streets ? ?. I needed to collect ? ? ? myself and add this very important part as to why I came to Fairburn Emissions in the first place. Thank you, Jamie, the owner, for going the extra mile ? ? ? ?. ? ? Eye, realize ? that my comments are making a difference, and eye ? ? want to make sure that what eye report is non bias ? ...Yeeeeeesss to recommend Fairburn Emissions. ?. But just know the wait time is a factor. So give them a call first and find out if they are available for the time allotted. Ook, fam, eye'm bringing closure ♥️ ✨️ to ? review... Thanks, fam, for even considering my thoughts. Eye ? don't take it for granted. ? .
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October 2023 by Sincherryo Sain
Get over that’s all they good for does things without permission just to get more money. Will never go back if I could I’ll leave zero stars…Didn’t do a diagnostic but charge me for it break light bulb wasn’t blowed before they got it.. Diagnostic didn’t go towards repairs said he never heard of that. $24 just to use card. They charged me $616 for oil change and shift cable which was only $56
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September 2023 by Jazmin Johnson
I decided to come here after seeing the really good reviews for not only customer service but prices an efficiency and I'm soo glad I did. I've been in Atlanta four about 6 years now and have finally found my go to mechanic. I really appreciate the over customer service and how they operate From the nice lady at the front desk to the owner/manager. As someone who isn't familiar with cars they took great care and not once did I feel like they were just feeding me info. My car is fixed and I'm a happy girl. Will definitely be returning and happy to mention them to anyone who asks.Service: General repairs & maintenance
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September 2023 by Kevin hunt
Very impressed with service.They were very nice and knowledgeable and fixed my car for a fair price.will definitely be back.Services: Electrical repair
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September 2023 by Sandra Kearse
No comment
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September 2023 by merrill doyle
I am still new, give it 3months
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September 2023 by Jon Mabe
Good service. I feel they have competitive pricing.
