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September 2023 by Dalishya M.
Great customer service. Ayleen was extremely such big help. I had issues whereas two product was not in stock. Ms. Ayleen went beyond for me locate the product. Thank you for great customer service.
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June 2023 by fulisatee bell
Have been coming to get my brows done by Allison for a while now and for whatever reason today I got told today she will no longer be able to do my brows no explanation no reason what so ever that is absolutely crazy
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June 2023 by Ola
One of the worst Ultas.Hard to find someone to help you. They are always chatting amongst themselves and you feel rude interrupting even though it is their job to help you.Luckily we know where most things are in this store and can get in and out quickly or can order for curbside pickup.Ive always loved the way my brows look when they're done at the benefit bar, but they're wrong when done in this store.
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June 2023 by Leigh
Just go to Augusta Exchange.... or Sephora. This place has tanked. I do not know if it is just laziness, or they are so untrained that they do not even know what their beauty steals of the day are, but something is way off. Then, do not even get me started with the snarkiness and rudeness that some of these associates (and managers) provide. Augusta Exchange provides a much better experience than this location all around. If there is an issue, they will attempt in every way to rectify it. At Evans, they will probably just shrug at you and say oops, sorry, have a good day.Oh, and if you ask for advice on products, no one ever has any knowledge about brands, individual products, what works best for certain skip types/hair types, color matching, etc. I always get a blank stare and a "sorry, I have never used this." I would think even if you have never used it, there should be SOMEONE in the store that at least knows some kind of general guidance. Thank Goodness for a lenient return policy, because it is trial and error when shopping here, because you have to figure it out for yourself.
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May 2023 by Ash
Nearly every time I come to this Ulta I have some kind of issue that never gets resolved. The employees are so unhelpful. This time I checked online to make sure the item I was looking for was in stock because it was a “birthday gift” .. I get there, I bring the item to the checkout and I’m told “since it’s not behind the counter we can’t give it to you” like okay.. so the fact that I’m literally holding it in my hand and all you have to do is scan it doesn’t solve the problem? It’s in stock at the store, but not behind the counter, so that means it’s out of stock.. lol??? I’m never shopping at this one again. Ulta at the Augusta exchange is always great, I did the exact same thing there and everything went fine.
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April 2023 by Crowder Family
Allison at the Ulta Eyebrow Bar is the best in the CSRA! I had no eyebrows and she laminates and tints them and now I have movie star eyebrows. She is absolutely amazing!! ⭐️⭐️⭐️⭐️⭐️
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April 2023 by Destinee Coleman
don’t get me wrong, i love ulta and anything makeup. i’ve been shopping for years in cosmetics. when i come in evans ulta, i am not greeted nor asked if i need help. when i do ask for help, the workers are not trained on product well enough to really help you. if i did not know makeup like i do, i would be really upset that the workers are not working and going above and beyond to make anyone’s experience the best one. i also always shop sales, and check the prices. the cashier does not do a great job of letting the customer know about sales, points, anything!!!!!! i could’ve saved more money/ had more points if the cashier would’ve reminded me to check my app, or literally anything. she didn’t even ask if i want to sign up for a credit card ? i would’ve maybe done it!! i love ulta but i really think the workers need to be trained and qualified and WANT TO BE THERE so it would be a better experience for all customers. you guys are losing great customers to the Augusta store!!!!!
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April 2023 by Stephany Ortega
No one in the store knows how to do their job I got my shade matched 3 times and all three of them were all wrong either super light or super dark
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February 2023 by Amber Schellin
Allison at the Brow Bar gave me the best tint/tweeze ever! and helped me pick out the products she used on me. So sweet! Thank you so much.
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February 2023 by D. Arnold
Always bright and clean and organized. Today each person was very helpful and suggested the best product to match my coloring.
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January 2023 by Carmen Rachels
Love this store. Great manager Shaun (sp?).Love Allison Thorne who does my monthly facials. She is so fantastic and I just love her expertise, kindness and fun nature.
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January 2023 by Diane Weaver
Customer service was AWESOME! I had 5 items to get, associate had me in and out in 15 minutes with a smile on my face.
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December 2022 by Allison Adams
Great selection and the staff was super friendly! Thanks so much
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December 2022 by Stephanie Davis
Didn't have to wait to get taken care of promptly at my appointment time
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November 2022 by BKA Beautifull
Allison does a good job on the brows. She’s diligent and takes her time to do a great and clean brow wax.I’ve only been there for that purpose.Yet the overall energy and feel of the store is stale and uninviting.
