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February 2024 by Jane Adams
Excellent customer service, and extremely knowledgeable. Friendly people that go the extra mile. I will continue to do business with them. Thank you, Phil!
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October 2023 by Brittni B.
Highly recommend! Wonderful customer service. We took my kid's bikes in for a tune up and repair. Pricing was very reasonable and staff made the experience educational and fun for my kids. If you need bike repairs this would be my first choice!
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September 2023 by JunkHunter sav
Right when I moved to Augusta. I brought my Haro 29 in here for a tune up and to replace a cable. The price was not crazy high however they did everything except change the cable. I noticed this a few weeks later. But when I made them aware of the situation they rigorously called and texted me for months to bring it back in to get this taken care of. This says a lot about the business. Making sure I was made whole and getting this taken care of was clearly a priority to them and I appreciate that kind of gesture. Had they not bugged me about it I probably wouldn't have ever came in to get it fixed. Five star service all the way around.
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September 2023 by Chris D.
Was in town for the Ironman 70.3 last weekend and had a serious bike issue!! Went to 3 different bike shops and as a last try drove up 25 minutes to this shop. At this point, I was just hoping for someone to try and help me!! This service department did!!! They all got together and figured out a way to make my drivetrain operable for the race the next day. They didn't have to do that at all, they were slammed busy and went above and beyond to help this random guy from California with his bike in pieces!! I 100% recommend this shop and wish it was my local shop they would get all my business!!!
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September 2023 by Angela Maskey
Love this place! They are friendly, helpful and enthusiastic about cycling and the community. Supporters of Paceline and the Georgia Cancer Center. Make it easy to find ways to get on a bike and on the road.❤️☀️
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September 2023 by Aminah M
So kind and helpful. Got my bike out of my car and inflated the tires, tightened some bolts, and straightened some stuff out. Also was very helpful in educating me about shorts with pads on them as those are really necessary to have a comfortable ride with your bike. Put me bike back in my truck and educated me about bike racks. Excellent customer service.
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September 2023 by E M
Took my bike here for repairs. My tires were semi-flat. When I returned to pick-up the bike the tires were still semi-flat. I asked the attendant there about it, his answer was, "I didn't work on it." That's horrible customer service. Who has to ask for something like that? Goes to show how the customer service in the US businesses continues to decline and why there's so much division.
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August 2023 by James V.
Found these guys yesterday, needed some new tubes and tires, pretty basic. Phil super nice and knowledgeable, recognized tires right off ( bike tires for a cart) fixed us up quickly and at a competitive price. Discussed some future work I needed done and they gave us an honest answer. Will definitely be back. Met three generations at the shop, so definitely a family operation! Nice shop, good stock and couldn't ask for friendlier service! Thanks Phil and crew!
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July 2023 by Mike W.
Best money I've spent on biking was having Brad do a fitting and set up of my bike. Increased my pedaling efficiency/climbing dramatically while decreasing my neck, back and hand pain. It was amazing how much difference the small changes in bike setup made. As soon as he made this one small change, my pedaling gate and cadence immediately smoothed right out, Now I have a recorded base setup that I can go to whenever I change anything. I definitely recommend that you take the time to have Brad set you up, I mean I was close but two to three small changes using precision measuring equipment really got me dialed without me wasting money on trial and error.
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June 2023 by William Lopez
Phil and the rest of the team are incredible! My wife's bike was inoperable and needed to be repaired. Phil was very helpful and her bike was fixed quickly. I would recommend them to anybody needing to purchase a bike or have a bike repaired!
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May 2023 by Matthew
Exceptional experience deciding on and purchasing a few bikes from them! Staff is awesome and always willing to share their knowledge, which is an invaluable perk! I'd like to think that if you're new to cycling or an enthusiast, the folks at Chain Reaction have got you covered!
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April 2023 by Scott Weeks
I purchased my first bike from Chain Reaction.....a Top Stone Cannondale....... And they are always service my bike. They are professional and courteous. Always good to work with them!
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February 2023 by Joe Paulino
Walked into chain reaction for bike service and the staff were super friendly. Phil, took care of us and was super knowledgeable. Other staff were also sharp. Tons of great bikes. Will definitely return. Thanks for getting my son rolling again..
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January 2023 by Chris Messer
The gentleman in the service department had no interest in helping my wife and I. We were looking for help with getting training wheels on my son's bike. He is special needs and needs training wheels on a bike that probably doesn't usually require training wheels. We asked for something to help. your employee dismissively stated that if training wheels don't fit then they just replace the bike. I've been researching and know there are options from axle extenders, replacing the axle bolt, or possibly a new wheel.One sentence was ever spoken from me asking do y'all sell bold extenders for bike axles.. their reply was short, swift and their demeanor rude. We knew from the attitude to leave with out any further questions.
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November 2022 by Barbara Pfister
I would to say that Phil and Eileen did an excellent job of explaining the difference classes of e-bikes. We are from out of state and really want to purchase two. They were so gracious in the time, effort, and knowledge they shared with us, and even let my partner take three different bikes out for a spin. Albeit, we did not purchase the bikes due to being out of stateI would highly recommend this bicycle shop verses buying on line. It’s so nice to deal and talk with the people who know their business well.Thank You, Phil and Eileen
