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May 2023 by Ashley Overstreet
I've been having my car serviced with Andy for 10 years and they are wonderful. They are thorough, easy to contact, communicate the issue clearly, and have great integrity. It gives me peace of mind knowing I can trust their recommendations. I won't take my car anywhere else.
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April 2023 by Jackie B.
I'm in town visiting my parents for Master's Week. On Tuesday, 4 April, I dropped off my car for an oil change and to see why the "service due now" light came on while driving down to Augusta.When dropping off my car, we told the team (including the owner, Mr. Andy) that I needed my car back by the weekend because I needed to drive back to Virginia. He said no problem.Thursday, we called and left messages asking if my car was ready/asking what work may be needed. Nobody picked up and nobody called back. On Friday, we drove up to the shop to see they were closed (it was Good Friday and the shop was closed in observance of the religious holiday). This shop is also closed over the weekend, so I couldn't return home and to work on time. I have no issue with businesses observing holidays, especially those of religious observances, my issue is with not communicating to your customers.Not only did Andy's Automotive not uphold their word of having my car back by the weekend, but they also didn't notify me when dropping off that they would be taking the holiday. If I had known that, I would've made sure to stop by in person on Wednesday. Or Thursday. Or take my car to C&C Automotive like I used to do before I moved away. When I came to pick my car up, the lady manning the front desk said they didn't get a message. My mother told her she called a few times, I called, nobody called back. The lady said they didn't get any messages. Not one message was received? That seems like something else that needs to be remedied besides their communication practices.So I asked for Mr. Andy. He came to the office and I asked him if we could talk about what happened with my car. I said I dropped my car off last Tuesday for an oil change and a service light but needed my car by the weekend so I could be back at work by Monday. He looked at me and said, "Well todays Monday!" I reminded him that I don't live here and that's why I asked if it would be done by the weekend. He responded that he "dropped the ball" and didn't know what to tell me. He said he's been in business for 37 years and he dropped the ball. How about "I'm sorry?" How about "I'm sorry about that" and pretending to have empathy. I looked at him stunned that a business owner seemed to so openly not give a shit as to how his and his team's error not just inconvenienced a customer but cost them serious time away from work. I live in Virginia. Not just a trip over the bridge into North Augusta. Picking up my car today means that I can't leave for another day because of the ten-hour drive. He said he doesn't make up stories and excuses when he messes up and that if I "can't appreciate the truth that [he] doesn't know what to tell me." The biggest F-You I think I've ever gotten from someone that actually messed up. So I told him that "I appreciate the truth but what I don't appreciate is the attitude." And I gestured to his receptionist and himself. He got in a huff and walked away into another part of the office and slammed the door.As an employee that gets monthly vacation hours, I don't have the luxury to take a long weekend without penalty somehow. I don't have any problem with businesses taking the time they need for themselves and their families. What I have a problem with is when you tell your customers you can accommodate something and you don't. If he couldn't honor that he should've communicated before the weekend so I could've made other arrangements. My other issue is that if my car was ready to be picked up when I called first thing this morning, how long has my car been done? When was Andy's Automotive going to call and tell me my car was finished? All my car needed was an oil change so it's been sitting in their fenced area since Tuesday, with no communication to me that my car was done.TLDR: I dropped my car off for an oil change and a service due now alert,
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January 2023 by San
Had trouble with my 16 year old Tacoma…turned out to be the heater line under the manafold failed. Fixed in record time, great service for a reasonable price.
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September 2022 by Robert
If you want an honest mechanic, that is not out trying to fix issues that dont need fixing,, and give you advise on things that you might be able to do yourself to help you save money, Andy's Automotive is your place. I have been going to him since I lived in augusta and that was 1995. I never felt they were trying to gouge me in any way. I have had 3 vehicals, my brother and all his family and my recently Deceased mother. In total we had 11 cars that all went through his shop and will continue to go through his shop. If anybody has an doubts just try him out. I promise you his prices are hard to beat and he is not going to do work or recommend work that doesn't need to be done. And his secretary alone is pretty knowledgeable about automotive herself. I have had horrible experiences at dealerships that want to charge $thousands and that is only because I had to take it there and they told me I needed all these extras and I didn't. Stay away from them dealerships, they are desperate right now and are relying on service sales because they can't get used cars and new cars because of the chip shortage so they are trying to make up for it in serving cars and they are ripping folks off. Trust me Andy's is not out to be that way because he doesn't sell cars. Thank You Andy for your advice on how to clean my Throttle Tube and Mass Air Flow sensor, I will be bringing my Truck to have you finish my tune up and breaks.Robert
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August 2022 by Tonya Cassano-Bartholomay
Very professional and personable. They care about their customers.
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April 2022 by Robert L
If you want an honest mechanic, that is not out trying to fix issues that dont need fixing,, and give you advise on things that you might be able to do yourself to help you save money, Andy's Automotive is your place. I have been going to him since I lived in augusta and that was 1995. I never felt they were trying to gouge me in any way. I have had 3 vehicals, my brother and all his family and my recently Deceased mother. In total we had 11 cars that all went through his shop and will continue to go through his shop. If anybody has an doubts just try him out. I promise you his prices are hard to beat and he is not going to do work or recommend work that doesn't need to be done. And his secretary alone is pretty knowledgeable about automotive herself. I have had horrible experiences at dealerships that want to charge $thousands and that is only because I had to take it there and they told me I needed all these extras and I didn't. Stay away from them dealerships, they are desperate right now and are relying on service sales because they can't get used cars and new cars because of the chip shortage so they are trying to make up for it in serving cars and they are ripping folks off. Trust me Andy's is not out to be that way because he doesn't sell cars. Thank You Andy for your advice on how to clean my Throttle Tube and Mass Air Flow sensor, I will be bringing my Truck to have you finish my tune up and breaks.Robert
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December 2021 by Jaquetta Moreland
This is by far one of the best places to have mechanic work done. One of the last few places that exists that upholds being honest and showing integrity. I highly recommend using Andy’s Automotive for any repairs. I needed work done ASAP and Andy came through for me. Kelli is a sweetheart.
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September 2021 by James Johnson
This place is legit. Couldn’t find anyone to put a motor in a truck that has sat for close to two years. Andy did it and did it exceptionally well. Costumer service was above and beyond, just an all around great experience.
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March 2021 by Rickey McCaslin
Owned by a good Christian man with fair prices
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August 2020 by Debbie
Great people
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February 2020 by Brian Severson
Great service and great prices. Never feels like you're getting up-charged unnecessarily
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January 2020 by Daniel Rhode
I've been sending my cars there for 30 years,the work allways exceptional.
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December 2019 by Jeriann Bongiovanni Benton
Charged to “look” at a job. Took advantage of a young person. Rude. Shame on you.
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November 2019 by Sally Gray
Andy has been my service provider for a few years now. He is honest, trustworthy, reliable, persistent and his work is excellent.
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September 2019 by Bill Arnold
Great mechanic...Trust worthy, honest,and great work
