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March 2024 by Sir Maximus
I really wished I had read the reviews before renting from this company. First issue, we had 2 reservations; however, they only had one when we showed up. Adding to the frustration, the Ellenwood location is a joke and unprofessional. I showed up at 9am to return the truck and the office is close on a Monday. I have been wait for over two hours. In addition, there are other customers walking up with reservations just to leave upset/waiting with no one in the office. This is beyond ghetto.
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February 2024 by Nyha Carter
I am pissed off with the communication of this company. This is why I should of just went with U-Haul and will not be a returning customer. I don't want any of my friends or family to use budget to move because they are just horrible. I called 5 times to get someone to resolve this issue and all 5 times I was told different information. I waited 1 hour then had to wait 1 more hour. Now they said I have to wait 2 more hours to get this resolved. I am a patient person thats why I waited for the first 2 hours and don't like being lied too. Then they have the nerve to tell me make sure I drop off the truck back on time.....NEVER AGAIN!
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October 2023 by Jelly Bean
0 stars if I could. DO NOT RENT FROM THEM! They dont get business a lot so when someone does do business with them they try to up charge, and keep your deposit.
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September 2021 by Robin Smith
This place is a rip off. I returned the truck on FULL and 2 days early. The rude employee calls the next day while I’m at work and leaves a message saying the truck was not on full. I filled that truck up at the gas station right around the corner from this location. They charged me $42.73. When I called the next day when I wasn’t at work to figure out how much gas she claims the truck had in it and she says it was right under the grey line from Full. Are you serious!!! That’s a lie and petty. I filled that truck up until the pump stopped. I guess since I returned it after hours she tried to get away with extra charges. First and last time doing business with budget.
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April 2021 by Atlanta Pro Movers
Quick in and out and they actually had a truck available. Sweet lady behind the desk
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February 2021 by Quanteus Johnson
Great experience.
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December 2020 by Kenyarda Leavell
Called at the last minute to tell me they didn’t have a truck really bad for business ! Don’t count on them !
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August 2020 by Joshua Phillips
We had a little trouble getting to this location because the GPS took us to the wrong spot, but Ms. Pat was great with her directions and got us there easily. Thank you for your great customer service and friendly demeanor!
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July 2020 by M. Booker
Originally had a reservation to rent a truck through them, but ended up cancelling it. The customer service was excellent which is why I gave atleast 3 stars but my interaction with the guy at this actual location over the phone instantaneously made me change my mind. I definitely would not recommend them at all. Decided to go with their competitor. Realize, you get what you pay for along with the foolishness that comes with it.
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September 2018 by Pete Millan
The dark skin lady with dreads was very rude, mean, unprofessional making up her own rules as she went along and being threatening torwards me( UNPROFESSIONAL)...also charged 50 for a 25 dollar cleaning fee while we offered to clean the truck ourselves...i dont understand...
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June 2018 by Jo Herrera
Easy pick up and drop off. Very friendly. Will use them again if ever needed
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May 2018 by Emily & David Cutler
When we moved up here and rented TWO trucks and TWO car trailers, we had to drop them off somewhere, and that somewhere was here! They were super friendly and helpful, and they made it easy to get things squared away! Thank you for the help! Will be back here again!
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March 2018 by larry robinson
Awsome lady she was the best i would rent my trucks only from here. Thank you Mrs. Lady
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February 2017 by Carl Crawford
Ms Pat and Ms T are Awesome! Great customer service
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October 2016 by Todd Jackson
I reserved a rental truck for today at 10 am. I arrived at this location to find that my truck was unavailable. The lady at the storefront was somewhat apologetic and offered to reroute me to a store 30 minutes away. I called customer service and they offered me a measly $1.00 discount. Needless to say, I am beyond frustrated with Budget for wasting my time and will be very hesitant to give them my business in the future.