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“My phone's battery was swelling. I had to decide if I was going to buy another phone from Metro PCS or switch to another company. I decided to pay a visit to this T-Mobile location.
As soon as you walk in, you are greeted and asked your name to add to a waiting list. I waited maybe 10 minutes and was called. My salesperson was named Quenton. Very nice person. He listened to what I wanted then offered suggestions. Originally, I wanted a Samsung phone that was going to cost me for the phone itself. He showed me the Galaxy S23 FE. It had the space I needed and an upgraded camera from what I had now. I was also able to get a watch.
Everything was going fine until I tried to make a phone call before I left. Turns out my phone number was ported to the watch instead of the phone. Quenton patiently called support and got it worked out. Other staff also helped as well. Even though I was there past closing time on a Friday night, no one displayed being upset about it or treated me in a disrespectful manner. They worked as a team to get it resolved.
I will definitely visit this location again if I need something and also because they had good deals for someone who is switching over. As long as I was able to keep my phone number, I was happy.”
“Wonderful! Professional! Briante was amazing and this is the best Tmobile I've ever visited. She explained everything and took her time. Highly recommended!!”
“A rep greeted me as soon as I entered the store. She was friendly and helped with my request. Returned damaged wifi modem, picked up a replacement and was on my way in less than 15 minutes.”
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“I want to show my appreciation to Kayla. She has such a wonderful personality and was very helpful. She was very patient with me when I was trying to switch phone services.”