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January 2024 by R Thomas
The worst. While I was picking up a prescription, I overheard the pharmacist talking to a customer over the phone. He said they gave her the wrong prescription. The way he said it seemed like they do that a lot. How?! They’re so slow and disorganized. They sat on my heart medication for almost a week. I finally transferred my Rx OUT to another CVS. They had my Rx ready the same day. What a joke these people are. They won’t answer any of your questions. You wait in line and then they tell you you need go stand in another line if you have questions. And they don’t ANSWER THE PHONE!!
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January 2024 by Sparkles57
I called CVS/East Point this a.m. and held on the phone for over 20 minutes before hanging up. I called a little past their initial opening time (no excuse for this). I called back 3 additional times and waited 6 additional minutes per the 3 times. It leaves me with no other alternative but to call Corporate. I don't think this store cares about poor ratings and that implies to me no consequences are implemented to get better behavior out of the employees at this store. Terrible!
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January 2024 by Ashley Elder
Terribly inefficient store. Stood in line for 20 minutes just to drop off a prescription. God forbid you need to pick one up. Go elsewhere!! Update: Still horrible! Currently on hold for 20 minutes to speak with the pharmacy... and still counting.
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January 2024 by Linda Person
Katrice, thank you for an EXCELLENT CUSTOMER SERVICE experience! You went ABOVE AND BEYOND to locate an item for me. It is greatly appreciated. You saved me from making a commute to another store. Thanks again!
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January 2024 by William Davis
Laventris went over and above to help me check out. She is an excellent employee and an asset to CVS.
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January 2024 by Moxie Hixon
Does anyone ever answer the phone??????????
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December 2023 by Gregory Sanders
CVS is my favorite Shopping Store!!!
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December 2023 by Hey Hey H.
Shame for a pharmacy not to offer a public restroom. I was in physical pain and couldn't get relief at the pharmacy.
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December 2023 by Michael A.
This location is always full of homeless people in the parking lot. Also the people in the pharmacy are terribly slow. Not sure if they need more people or more training. Something please. 30 minute wait in the drive through for 3 cars.
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December 2023 by Jessica Robinson
The literal worst pharmacy I’ve ever dealt with. They close for lunch (why don’t they stagger lunches??), I understand y’all gotta go to lunch but when I’ve been sitting in the drive thru line for 30 minutes and when I make it to the window you close it’s very annoying. We’ve been trying to get a cough syrup for our sick child there for almost 5 days and they have communicated very little with us. It was ‘ordered and will arrive in 1-2 days’, crickets on day 3. Tried to pickup during the only time we could and the lunch fiasco. Then tried again and they said it’s on back order and they can’t transfer the prescription bc of the medicine it is. But mind you, they didn’t communicate this AT ALL. Over them so much. We don’t get too many prescriptions but believe me we will not be coming back here, it’s a shame since East Point is already such a sad place to be.
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November 2023 by Kristin Jackson
The worst at everything. Don't bother trying to get anyone on the phone, don't use the drive through, and have fun waiting in line in the store. They don't call you to let you know medications are out of stock either. I really don't know what's going on with this pharmacy but it needs a new pharmacist and new management.
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November 2023 by Emily Albright
My husband and I have both sat on hold for over half an hour multiple different times trying to reach someone in the pharmacy. Which may be understandable if they’re short staffed, but EVERY TIME we go inside there’s at least 7 people back there. The drive up window is always backed up and takes forever to even be seen. I just don’t understand.
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November 2023 by Tina Carter
This CVS is always busy but they have great customer service. It's clean and organized every time I come inside to pick up my prescriptions or to buy other items.
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October 2023 by civalmelli Ci
I have been a customer for over 4yrs. This CVS has the best PHARMACY, CUSTOMER SERVICE and Parking. I get great discounts,. The store is never out of my essentials. Thank you, CVS EASTPOINT GEORGIA!!
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September 2023 by Lauren Caleca
By far the worst experiences ant this particular pharmacy. This location is 2 min from my house but I can’t fill here anymore, it’s just too painful. The wait times and lines are so insane and other than one excellent pharmacy worker and I wish I knew her name, I’ve received the worst customer service, consistently, from the staff, enough to make me file a complaint with corporate after the last time. No one ever followed back up. I was on the phone the last time I called about an Rx that wasn’t showing in my app- I was on hold for 47 minutes. I don’t even have the energy to explain everything wrong with this store. The thing that kills me is that people trying to pick up medicine are often sick and many of the clientele are elderly.Do better, CVS.
