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April 2023 by Angelica C.
The customer service in the home electronics department was beyond unacceptable. I witnessed several customers ask a gentleman with long plaits to assist with getting things out of the case. He instructed me along with the other customers that a lady would be over to assist us. My question to management why would you have only two people working in the department and only have one person with access to the cases. I as the customer should not have to wait 25 minutes to receive customer service to spend my hard earn money. I don't live in this area so I am passing through but my experience was subpar and I hope the general manager of this location trains their staff better. Policies and procedures definitely need to be altered to be more conducive for the shopper's experience.
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January 2023 by Nikki J.
If I could give this store zero stars I would. I originally received a gift card to Walmart. I purchased something that didn't fit, did an exchange and received another gift card in its place. I asked the associate at customer service who issued me the gift card which line I could use it in. She told me any line. Decided to pick up a few groceries with the extra money. Big mistake. The long lines are horrible. People cut in front of customers who have been standing in line patiently waiting. The workers randomly abandon their registers without a replacement leaving long lines of customers waiting. Apparently, gift cards only work in the registers manned by a human. So after waiting in line for 15 minutes, I get to the self check out register only to be told I can not use my card there. They then proceeded to unbag my groceries. I went back to customer service to check out. They told me they didn't have a scale, so I had to go back to the regular line. Another 15 minute wait! Only good thing I will say is that the workers are very polite and seem to keep their cool when customers get upset. Which probably happens a lot due to how this place is set-up. Next time someone gives me a Walmart gift card - I'm giving it back. LOL
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September 2022 by Dr. Tony Lamair B.
This is the second or third time during this pandemic that I have arrived at the store 10 to 15 minutes before closing to grab one item. Tonight I was leaving the airport and grabbing floss on the way home arrived at 10:51 PM they're post to closing hour is 11 PM. I was turned away stating they're closed. When I inquired why I was told they do not allow anyone to enter 15 minutes before the posted closing hour. Beyond tonight's experience, there have been other encounters at this particular Walmart.
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January 2022 by Dhalia M.
This Walmart, along with College Park, Howell Mill and Ashby are using Covid-19 as an excuse not to give customers refunds for items, closing customer service and turning customers away! The manager at Ashby did try and help she gave me a refund for one item because I asked to speak with her but with an online item she couldn't get it right so she called an employee who was supposed to be able to help. It seemed like I was going to finally get a refund for this item, until the employee, looked at the small box that the item came in and declared she couldn't return it because the label wouldn't fit, my mouth dropped because I had never heard of such a thing! She said I needed the rest of the packaging that it came in though the box had the barcode. I didn't think to ask her if they had a box in the back or somewhere that she could put it in probably because I was in shock that she said that! But I thought about it after leaving the store on foot because this was the 3rd Walmart that I'd dealt with trying to return Christmas decor, some of which was damaged! But they weren't hearing that; it was just, no, we are not accepting any Christmas decor, another shocker because I've been able to return everything to Walmart that I needed to return.I've considered Walmart my home away from, particularly the one on Old Nat'l hwy, they, the manager, told me that I couldn't return it over the phone. She said corporate has them to do this but....it's not on their website anywhere and I tried to tell her that the website was updated March of 2021 but she kept talking over me saying for the two years she's been working there they were not allowed to accept returned seasonal items, not even some Christmas themed leggings! At Cleveland Ave Walmart Eastpoint, I was led to believe that a manager was there but it was only the team leader and I spoke with her after waiting nearly 30 minutes for her to show. I told another lady who they refused also to wait with me. But when the team leader finally came out, and the lady called her sister or sister girl etc., she easily gave her a refund. The lady had bought her item on New Years a holiday and it had a Christmas label on it! So the team leader disappeared after that and once I found out she was only a lead, I said is the manager here? I was misled into thinking that she actually was, so in all I waited about an hour standing in the front of the store, following people to ask them where the manager was only to end up talking to the lead again who said the item that she received from the other customer was not a Christmas item and that she had one herself! And I told her about the Christmas tag so she came up with another excuse. So I practically begged her to take my items back because I told her I had come on the bus plus I had been standing up there all evening and that's when she blamed her manager and said she'd get into trouble. I will continue in a different review. I didn't want to make it too, too long, lol but I can't seem to pst twice for the same store. But I haven't been shopping at Walmart too much lately and that's because of Amazon-I'm able to get free shipping now! I have no plans to return to the Cleveland Ave Walmart in the near future, hopefully never! And I've given so much of my money over to Walmart period and this is how I'm treated! Amazon is probably going to put them out of business anyway or at least cause many of their stores to be closed, they need to take a page or two from Publix!!-they truly seem to care about their customers! Walmart also just started a paid delivery system like Amazon to compete but Amazon has some advantages for low incomers which is why I've preferred them lately. But Walmart nothing is going to help you if your not minding your employees.
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November 2021 by Ny N.
They never have anything no matter how many times i visit its always dirty asf also ima just let this sit here and you tell me if you wanna shop like this
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October 2021 by Ann L.
It's okay. It's Walmart. The lines get very long at check out around closing time, but we're in a labor shortage. I'm glad to have it here in East Point.
