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August 2024 by Kendelle Culpepper
This Kroger is going down hill. Two days in a row I come in and there’s only self check out open which is cool, I’m fine with self check out, but when it gets backed up and people are waiting 10-15 minutes because there’s only one attendant in the front it becomes ridiculous. Two days in a row I just had to leave. Being this understaffed in my opinion is just unacceptable definitely when everything I turn around Krogers is asking for more money.
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July 2024 by McKenzie Harrison
The pharmacy is horrible. I had to switch pharmacies since they don't refill my prescriptions that are on auto refill until I have to call them about it, but I can rarely get ahold of them over the phone to get any medications refilled or speak to somebody about a question or issue. I can't tell you how many times I've ended up not having my medication for days at a time, monthly, due to running out (even though I start trying to refill at least 1 week in advance) because they will not auto refill my medications, or even answer their phone at all, despite multiple calls to their pharmacy during the week. My new pharmacy has called 6-7 times in one day to attempt to get the remainder of my prescriptions transfered to the new pharmacy, but even they cannot get ahold of Kroger's pharmacy to transfer them out. I had to call the Kroger manager this month to get her to walk over to the pharmacy to see if the phone was even working to be able to talk to a pharmacist and even after explaining everything, they told me that my new pharmacy has to call them, despite, their repeated attempts throughout the day and obvious issues getting ahold of them. She also said that she'd seen their calls pop up onto caller ID a few times that day, but I guess she wasn't bothered to call the pharmacy back since my issue is still not resolved and once again, I'm stuck without my medication due to things I cannot control and endless issues with this Kroger Pharmacy. On top of that, their refill option on the app doesn't work and your meds will never be filled if you try using the app instead. It's infuriating and unprofessional (not to mention negligent, since so many people need medications for important health issues, plus, withdraw effects from sudden stoppong of medications like I've had to do for several months now can be very dangerous), and I will no longer be using them as my pharmacy. I cannot keep missing medication like I've been forced to to the last several months.
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July 2024 by Ben F
Stood in line for 20 min with 9 items because only 5 (out of many) self checkout lanes were open with just 1 clerk. I assume this is supposed to save costs, but none of that savings is passed on in the prices. Walmart, Trader Joe's, and Costco are all much better value.
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July 2024 by Thomas F
The cake section is just sad. Mother’s Day was decked OUT, but Father’s Day doesn’t even have a good meat selection? And having 4/10 Self Checkouts open? You took away real cashiers, replaced them with robots, and now turned those off? You need to do better for our community.
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July 2024 by Odestik
Love going to Kroger and love talking to the associates everyone is so friendly.
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June 2024 by Sasha Victoria Dunn
Always so pleasant shopping here
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June 2024 by Yasmin Sarante
Yesterday May 17 I was in the supermarket and when I went to pay the cashier had a very bad attitude and started throwing my groceries just because a men accidentally forgot he had other groceries in front of his cart she also was very impolite but her whole attitude changed when everybody in the line had a very nice attitude but she was the complete opposite her name in the tag was RONI you guys should have a better costumer service!!!
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June 2024 by DRG Media
It's terrible that they have one human being working at one lane the store is packed after 15 years of shopping I'm finding another store
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June 2024 by Antony Gozaine
Excellent place good prices
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June 2024 by Dr. Kurt Miller
Busy centrally located right off 285 just outside the perimeter.
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May 2024 by Marina Lapayeva
Yesterday, at about 1 pm, an extremely unpleasant and degrading incident occurred to me at Kroger Chamblee Dunwoody. I work as a caregiver with a woman whose birthday was 85 yesterday. At lunchtime I decided to go to Kroger and buy her flowers and a cake. In addition to this, I saw good prices on strawberries and bell peppers (weekly offer). When I finished shopping and was about to go back, I discovered that Kroger had mistakenly charged the wrong amount (original price without coupons). Since the money was not there mine, I returned to the custom center to get the money difference back. There were two rather large lines at the customer center, I got into one of them... it took about 20 minutes... my turn came and the manager or seller (I don’t know) refused to help me, citing the fact that he does not return goods ..sent me to another line...AND INVITED THE NEXT ONE WHO WAS IN THIS QUEUE BEHIND ME.
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May 2024 by Khadijah Kashif
Im at the self check out. My item rings up for .50cent more than the sale price. When I asked the young lady to change it for me. She first ask me did I have a picture of the sale price. The gentleman next to me also needs assistance to change a price. He says its 1.99 and she doesn't bllink to change it. She doesn't ask him for a picture or pull out the app to verify it as she did me. Then she goes over to someone else has a conversation. The end result was that I needed a manager to change it. When I asked why she wouldn't change mine as she did the other custmer. She couldn't give a answer. I left as the item is about $2 less at Publix. Kroger train your staff to treat all customers the same.
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April 2024 by Q R
The self-checkout registers are absolutely filthy. The scanning screens are dirty. Asked the attendant to clean the screens and they start giving nasty attitudes to include saying “we don’t got nothing to clean with.”
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March 2024 by Maia Bridges
If you close at 11 why lock the doors a full 10 mins early. If I need to run in last minute it’s only for a single item like water! Say you close at 10:30 if the employees can’t work til 11. You make us check ourselves out most of the time anyway.
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February 2024 by Faith D.
Went to deli to get chicken and found out they have wing limit now. The lady told me the wings were 1.99 which I was fine with paying them said a max of getting five wings. I was told it was up to the deli manager who was gone for the day. The dumbest rule ever and causing krogers to lose customers.
