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February 2024 by C Shy
Shelly was so outstanding at Customer Satisfaction and exemplified caring on a level as if it was her ring. Please tell her Thank You for me again as I will return because of excellent customer service. Also, let’s not forget Joy, very caring and professional salesperson with a great knowledge of speaking on Kay Jewelers. I love these two ladies for caring for my ring as if it was their own. Woohoo! You have two fantastic ladies on your team.
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February 2024 by Carlen Milner
Had the most amazing and seamless service with Cheely! Super patient and willing to help me with my ring and we are in love with it!!! Will definitely be back in the future
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February 2024 by Anamika Rao
I went to this store to buy my nieces birthday gift and the women who attended to me sold me a chain assuring me that if my niece wants to return it we would get a full refund even if we paid cash. Long story short my niece went to refund it and they then informed us that the refund would be a check that we had to wait three to four weeks instead of a cash refund. Also when the attendant sold me the chain she did not inform me of this refund policy. They also offer no guarantee that the check would be delivered on time or at all. The receipt that we got states at the bottom that any 500 plus dollar refund would be a check but does not inform us that it will be a check we will receive in the mail and not in person. The manager cheely Bonham was rude and racist when handling my complaint. When I asked her to confirm my home address when she was putting it into the system she refused to confirm with me and told me she already submitted my application this was after I noticed she put in my email wrong and asked her to double check other information. I truly do not recommend this store. They do not even offer certification for their diamonds. I will update again if u do not receive my check in 20 days. They only offered a piece of paper as proof as seen in the picture I uploaded with no signature or commitment form the manager.
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February 2024 by Tiffany Stroh
Amazing shopping experience! The associate who helped me was patient and kind, no pressure, simply the best!Lots of choices to appeal to different style preferences! Highly recommend!
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February 2024 by Matthew Fisher
Cheely is the BEST!! Thank you domuch !!
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January 2024 by Jaylynn Blanton
Great service
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December 2023 by John Vera
Today's visit to Kay's Jewelers was great!..
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December 2023 by Donte Black
Quick easy and very helpful
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December 2023 by caleb howard
Amazing service helped me out through the entire journey and would definitely recommend to others as well!
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December 2023 by PrettyGirls 2nU
Endia and Geoffrey they were so Amazing . They made us feel like there was no other customer in the store. They bring great energy and made our purchase experience the BEST! We purchased 2 engagement rings from them. They are beautiful.Make sure you come see them for all of your jewelry needs.
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December 2023 by Heaven Leon Guerrero
Joy was wonderful! She was so helpful and attentive. I would recommend you talk to her for help! Great personality and energy!
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October 2023 by David Teng
Cheely, the manager, assisted me with a necklace purchase for my wife. She was very helpful, kind and helped me pick a beautiful piece for my wife. Thank you again, Cheely!
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October 2023 by Maggie Tindall
Cheely has be so helpful and supportive throughout the process of upgrading my engagement ring! She was super patient as we made decisions and answered all of our questions! We loved working with her and she made the experience even better! So excited about my new ring!
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October 2023 by Jan Williams
My customer experience at the store was just superb. The three sales members were just class act. I applaud and appreciate them greatly. Hats off particularly to Francine, Noelani and Dave. Keep up the sincere work.
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October 2023 by cindy c
Love, Love, Love Dave!!! He’s so awesome. He always provides the best customer service! He’s friendly, knowledgeable, and always looking out for us. He’s the reason we continue to return to this location. Thanks you Dave I love my ring!!!
