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January 2024 by valencia fine
Cliff the store manager was very rude hung up in my face when I asked about my initial rental deposit . Then when I called back I spoke to Hyedia and explained to her what he had just done that i would be escalating my concerns with being hung up on. Cliff then proceeded to laugh and say my name is "Cliff" as if this is normal behavior for him. Very unprofessional and illiterate Staff member lacks professionalism, common sense, basic reading and writing. How is the manager unable to read charges on a bill? Highly wouldn't recommend renting at this location!
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January 2024 by Robert Robinson
Hydeia who rented me the car provided EXCELLENT customer service. I rent cars from them on a fairly regular basis for business travel and have never had any negative experiences with them. Always super courteous, they call a day or two ahead of time to confirm my reservation and when they don't have a car in the class I've reserved they have upgraded me to what they have available. I HIGHLY recommend this location.
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January 2024 by Anna-Kay Campbell
Enterprise is normally my go-to car rental company, especially when I need a car for a road trip. However, my experience with the Dunwoody enterprise location was a grave disappointment. I made a reservation for a 7-seater van to be picked up on 12/26 at 12 noon. When I went in to pick up the car, I was told that there were no cars available and someone would call me when it was available. I never received a call for the rest of the day. When I went in to try and sort out the issue I was told that there was a 7-seater van but it was being held for someone who was supposed to pick up their car at 8am. Mind you, I was there at 12 noon and the individual to pick up that car at 8am still hadn’t come to pick it up. All in all, it seems like this enterprise overbooked. I would have preferred if they simply told me they would not have cars available when I made the initially reservation weeks ago. Instead they confirmed my reservation, reassured me that I would be able to pick up my car at the desired time, then told me there was no car and there was nothing they could do. This was such a frustrating and annoying situation and honestly felt like we were being scammed. Just know that if you reserve a car at the Dunwoody enterprise, you may or may not get it, unfortunately.
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January 2024 by Robert Mikolajek
Once again, this location didn’t have the car size that we reserved and we had to settle for a small compact SUV, that was very dirty, had 54k miles, all to drive 1000 miles with 2 teenagers. Unfortunately we had no choice but to take it. Very very frustrating. No clue why we got a call 2 days prior to confirm our car and reservation when it clearly didn’t help. I won’t reserve from them again. They have severe logistical issues that they just can’t overcome.Update: about an hour after we left the store, we had no choice but to return the car. Just not enough space and we were not happy to drive in such a dirty cramped vehicle with such a small back seat. After we returned it, they did have another vehicle available, and after careful consideration, we did decide on taking it. A much nicer vehicle that did work out a lot better for us. We appreciated their willingness to swap it out, so that was really great of them. That being said, we wish it went smoother from the beginning.
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December 2023 by Amina C.
Incredibly unprofessional! They canceled my reservation at the last minute with no prior notice and didn't inform me prior.
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November 2023 by Tony Jefferson Gnanaprakasa
Cliff was extremely helpful, polite and customer friendly. He answered all questions patiently, and helped me get in to a good car. For the weekend. Would definitely recommend this location to other customers if you want to rent on the Dunwoody / Sandy Springs area.
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November 2023 by Anand
Very pleasant employees and nice selection of vehicles. I reserved a midsize but got upgraded to an SUV. Didn’t wait at all on a weekday, weekend may be different though.
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September 2023 by Destiny Danielle
The building itself was clean and the car had wipes in it. My car seats were actually dirty. It had black upholstery and there was a dark liquid that transferred to my lighter colored items I sat on the passenger side. Make sure it’s thoroughly cleaned, other than that, I’d go back!
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September 2023 by Destiny Danielle Freeman
The building itself was clean and the car had wipes in it. My car seats were actually dirty. It had black upholstery and there was a dark liquid that transferred to my lighter colored items I sat on the passenger side. Make sure it’s thoroughly cleaned, other than that, I’d go back!
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September 2023 by Michael Herr
Very satisfied with my experience renting a vehicle for 1 week from Dunwoody Enterprise location. Customer rep Heidi at pick-up and Cliff at drop-off were very friendly and made the rental process very easy. Terms of agreement were explained well and the rented vehicle was clean and drove problem-free. Would use this location again in the future.
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September 2023 by Dahiana Perez
Had a friendly rep at pick up and drop off.Car was in good conditions- no complaints!!!
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August 2023 by Abraham Minter
This low rating is I made a reservation the night before and then walked to the facility only to be told they would not honor my reservation because they didn’t have a car to give me!
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July 2023 by Robert Finlay
I regularly rent from Enterprise at 1400 Dunwoody Village Parkway. The staff are consistently friendly, professional, organized, and often provide an upgrade over what I reserved. Highly recommend.
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June 2023 by Julia K.
Made a reservation about an hour before I picked the car up because of a terrible experience with another rental car company. The representatives at this location were great. They were friendly, were able to answer my questions about the vehicle, and were able to answer questions about their protocols with regards to scratches and dents in the vehicle. Will definitely rent from this location in the future, when I'm in the area.
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June 2023 by ori n
you better check the car with a magnified glasses before taking the car cause they will drop claims on you after it
