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December 2023 by William Hartstern
Worst service experience, I simply needed to exchange shoes. The lady was abrasive and unprofessional. If I hadn't felt sorry for her, I'd have lost my composure. It was apparent she didn't want to be there, I get we've all had jobs that made us feel that way. However that said, as she's a representative for the company, I'll never shop at DSW again.
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December 2023 by Bill H.
Worst service experience, I simply needed to exchange shoes. The lady was abrasive and unprofessional. If I hadn't felt sorry for her, I'd have lost my composure. It was apparent she didn't want to be there and I get it, as we've all had jobs that made us feel that way. However that said, as she's a representative for the company, I'll never shop at DSW again.
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November 2023 by Tamika Primm
The sales associate used my 3X rewards perk without my permission and there is nothing that can be done to put it back. I was saving it for a big purchase in December. She chose to use it on my $34 purchase. Really!? It was Black Friday and I could tell by her demeanor she was in no mood to be there. Manager was apologetic but there was nothing she could do. Employees shouldn’t take the liberty to use your perks as they please. I am not happy about this and guess what it’s just too bad for me.
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November 2023 by Tamika P.
The sales associate used my 3X rewards perk without my permission and there is nothing that can be done to put it back. I was saving it for a big purchase in December. She chose to use it on my $34 purchase. Really!? It was Black Friday and I could tell by her demeanor she was in no mood to be there. Manager was apologetic but there was nothing she could do. Employees shouldn't take the liberty to use your perks as they please. I am not happy about this and guess what it's just too bad for me. So this location is a no for me.
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November 2023 by C B
Desired to make a return for in-store credit which I stated twice before transaction, to the manager and the assisting employee. Rushed through the transaction and then applied it back to the card although specifically requested store credit. She stated with the form of payment I used I could not return for store credit and if I did they would process as return without receipt so I asked if I called corporate if they would confirm. Then she stated ‘if I would’ve made an exchange they could’ve done it that way [but it was too late now]’. I stated it would’ve been great to know all options initially and she apologized. Still felt like something was off so called corporate and they confirmed manager had said something that wasn’t true, they just (a) wanted to rush through the transaction or (b) didn’t want to go through the process to nullify the return. Either way I’m extremely disappointed, corporate will be advising the staff, but I’m out a store credit 5-7 business days and not even sure it’s going to ever be fulfilled because the Affirm transaction is completely paid off and closed now. Lastly, since I’m taking time to write this, it’s worth noting the selection here isn’t the best, recommend Kennesaw, Marietta, or Alpharetta location for better and more quality selection.
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October 2023 by CD Hokie
One of the shoe broke off on second use. Came to see if they would consider replacing. Manager was surprisingly extremely rude and said they don't make shoes, just sell them. Going to cancel my dsw membership and I am done with the store.
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September 2023 by Victoria .Hazel
Told the lady I wanted to split my check with two cards, she didn’t even attempt to figure it out. She asked me to tap my card and then the full amount was charged. Duh… you didn’t even ask me how much I wanted on the first card. Very annoying. Then she said I don’t think we can do that. Also they don’t give bags anymore, so I have to figure out how to carry all these boxes to my car.
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August 2023 by Cartica M.
I was informed today by a DSW team member that the company no longer provides a bag for your purchases. This is ridiculous.
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June 2023 by Joy R
Incorrect website description. Came here on Wednesday around 7:15p. Website said they’re open until 8pm. Inaccurate description & drove 25 mins for no reason. They close at 7pm.
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April 2023 by Chris Gallagher
I always have to wait in line forever in this store. They only have 1 cashier with several others walking around.
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April 2023 by Adarsh Kp
Staff was so rude, my son was crying and one of the staff asked me to take my son outside. Really guys, no way to treat your customers like this. I hate this place.
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March 2023 by Esther Conort
Wide selection of shoes...unless you need wide shoes.Went methodically through the entire store. Found exactly 3 pair in the entire store. No assistance (or acknowledgement) the entire 1.5-2 hours I was there. However, when I did check out (yes, with one of the 3 shoes located) the associate was pleasant and ensured I had downloaded the app to start building points. Thus the 3 stars.Finally, pay attention to the quality. There were a number of sandals with visible glue from poor construction. Yet selling for $60-$100. More on the brands than DSW, but no thank you.
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January 2023 by Kathryn L.
All of the employees were positive, professional & accommodating. Agreed with the inventory of products, especially the "higher" end shoes. The clearance/sale section was overflowing with shoes marked down by 70%. I made some returns only, yet will be back for in-store shopping & or pickup needs. Again, the team of four working right before Christmas worked well together. I appreciate the convenience to shop online & make in-store returns/exchanges if need be.
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December 2022 by Matthew Belisle
A great deal on shoes, just selections are limited.
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October 2022 by Amy Hou
I would give this place 0 Star if I could. Sales associates were rude and couldn’t care less to work. I bought two pair of full priced shoes online which just arrived yesterday, and the woman who worked there told me I couldn’t return?? Then came a woman who acted like she was brain dead… so it took me 20 min to return two pair of shoes.Wouldn’t recommend this store. Go somewhere else
