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March 2024 by Sherwin Nelson Clemons
What a nice team of people to help go through a frustrating process. Renee at the front desk was always pleasant and helpful. The communication was good and the technician did a good job explaining the process.
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March 2024 by Shantytown 22
I absolutely will never go here ever again. I want to talk about how the outer shell of my side-mirror on my vehicle came off after they just did a repair. I went into the “Aqua Splash Car Wash” next door to clean my car and the shell just popped right off. The rating is 1 star guys; I’m so done. It’s not fine that after they did a repair they didn’t check their work. It’s not fine that I had to go into the car wash and pick up a piece. If it hadn’t fallen off in the car wash, I would have lost it forever. Also, my side-mirror is just a crooked from the work they did. They had to fix the door and they did a great job on the door, and I was willing to let this all go because who wants to sit and complain only for them to respond well it’s done. They called me because I had a separate issue. The issue was so minor too and they told me to change my review and I said fine, that’s no problem. I’m for real done. The other Caliber locations are way better anyway.
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December 2023 by Michael Torres
Everyone was awesome! From Gabe to Mrs Renee, they were super responsive and did everything to get me my car back completely repaired as fast as they could because I didn’t have a rental from my insurance company! Not to mention the car looks beautiful. Awesome service and great job
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December 2023 by Tim Wyman
Whatever you do, STAY AWAY from Caliber Collision. In the last year since it was repaired, I’ve had to bring my car back TWICE because of cheap, poor quality repairs that they did. They give their repairs a ”Lifetime Warranty,” but I’ve been in contact with this location since January trying to get them to do a warranty repair on my rim that Caliber repaired improperly, and it’s been impossible to get them to call me back or fix the issue. I’ve brought my car in person, and been told by the manager he will “get a fix for it very quickly,” but can never get in touch with him or get him to actually fix the issue. Their communication is awful, their repair work is sub-par, and the customer service is terrible. Do yourself a favor, avoid the stress, and choose somewhere else.
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September 2023 by Michele Hopkins
Staff were very courteous and informative. The work completed on my vehicle was top notch.Services: Tires
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September 2023 by Kathy Ray
My experience was excellent. Customer service and notifications were so appreciated. The work looks great and they have popcorn in the waiting area. The best part is you don't have time to eat it. Very quick service. Very little wait time.
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August 2023 by Megan Kaufmunn
Super nice staff. Excellent repairs. My car now drives as it did prior to being hit. Exterior and interior cleaned (it was a mess after traveling 1500 miles), but it's very clean now. Hopefully, I will not need repairs of this nature again, but if I do I will return to this center.
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July 2023 by Tiffany L. Williams, REALTOR
June 7th 2022 my car was taken to this location after an accident. Unfortunately my car repairs have not been completed after they held my car until August 2022 and returned it partially repaired due to a part being on back order. Today 7/26/23 more than a year later after countless calls to get my vehicle serviced I always get the same response. “ let me look into where your items are” I haven’t been called in to get my car serviced and I hate that my insurance company has paid them. It seems like fraudulent billing due to incomplete service.
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July 2023 by Isaiah Berger
Welcoming & friendly staff, fast & honest diagnoses of my car problem. Obviously highly experienced & professional from start to finish. Very knowledgeableService: Body & Trim
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June 2023 by Dan Spector
I've never had such a great customer experience. The guys were efficient, professional and finished the job 2 days early! Not only that, they washed the car! It has completely changed my view of auto repair shops.DanService: Body & Trim
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April 2023 by Broderick Allison
Completion date for my vehicle was changed 9 times and took nearly 3 months to complete. Additionally, when it was time to pick up my vehicle, there were repairs that were not completed as promised, and a week after picking up my vehicle, I am still waiting for these issues to be resolved. Communication has been abysmal.Services: Tires
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April 2023 by Randy Laue
Got our car back after several delays with a missing engine cover, missing registration sticker, and essentially empty on oil. Don't recommend if you want to keep everything you send in: at least take pictures of everything before you do.
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April 2023 by Helen Alston
They were very friendly, knowledgeable and helpful. I used them years ago when I was hit from behind, and they were superior is all areas then. They have maintained that high standard!!!It was totally worth hoping that distance to use them!Service: Body & Trim
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January 2023 by Taka Allende
They saved this tired mama a few days before Christmas. I popped in for an issue and they helped me right away. Excellent service. Super friendly. Very personable. Highly recommend. Thank you, Caliber Collision. You saved me.Service: Body & Trim
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December 2022 by Courtney Knox
Before I even paid a penny, this team went above and beyond to present my best repair options for my headlights. They even did some trial and temporary repair until I could do a full restoration. Took their time to explain my options, and overall never tried to take advantage. Really grateful for a trustworthy repair shop. Definitely recommend using their services.
