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July 2024 by Hana Martin
After several bad experiences at other Verizon Wireless stores, Angela at this location was able to solve all of our problems in under 10 minutes! Thank you so much, Angela and team :)
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July 2024 by C S
Just don’t go there if you are not right color/right ethnicity. They don’t even greet you.
I had this tatted CS rep helping me, and let me tell you how disgusting the customer service was(I do not have anything against tattoo, just don’t know his name). Every time I ask questions, he looked at me as if I was so dumb that I didn’t even know my ABC. Obviously I don’t work there and don’t know what service they have. He talked to me as if I should’ve learn them all before I even decided to walk into the place. Not only his body language and tone were unprofessional and extremely disrespectful, the way how he stating his words was even worse. No politeness what so ever. I regretted for not holding myself from showing my irritation towards his CS as I was talking to him, but that regret went away as soon as he snapped back at me and tried to talk some “sense” to me. When he asked for my ID, instead if “handing” him, I flicked it to him. He acted as if I threw it at his face, asking if I act like that outside elsewhere. I told him I don’t act that way usually, but his way of handling business disgusts me that I couldn’t hold myself from doing so. I guess he wanted my apology, but I just couldn’t even I knew I was being a less of a person. Even after his second attempt, I gave him the same response. I wasn’t in any right at that moment, but he should’ve thought of how awful and displeasing his mannerisms were as CS rep and as a person in general. Just like pot calling kettle black.
Been customer for nearly 20 years, and seriously debating if I want to switch the whole family plan to elsewhere.
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June 2024 by Giovanni
Was there earlier this month. The manager on site could do a little better at customer service. Other than that no complaints. Pretty mediocre experience, but nothing terrible.
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May 2024 by mohammed saleh
Each employee in this location has his/her own pricing. In less than 5 min they told me two different pricing
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March 2024 by Fernando Guerrero
Excellent atention
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February 2024 by Magadara Estrada
These people only know how to deceive you
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February 2024 by Maceo Dailey
After multiple phone calls and online chats to activate a replacement phone sent to me in the mail, I visited this location extremely frustrated with the level of service. The salesperson (I wish I had asked for his name) was able to activate my phone in less than 5 minutes. Person to person service is invaluable and it seems to be happening less and less these days. Verizon, like most large companies has their whole business model upside down. The hard working employees in the stores deserve more credit and pay for their efforts. Your outsourced chat/phone operators need more training. I would like to thank the gentlemen who activated my phone and helped save a customer. I will visit IN PERSON next time I am ready upgrade.
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January 2024 by MATT ADAMSONS
The store is not as passionate for customer service as they were, the order in which you receive service based on your arrival is not accurate and correct.The culture at Verizon Wireless is shifted to Take it or Leave it.
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January 2024 by Jake
I don’t like the fact that Verizon employees don’t wear name tags. I walked in here the other day and got dirty looks from the employees.
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December 2023 by 하순화
Even though the manager made a promise, he didn’t keep his promise.
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November 2023 by T. Wood
I came here back in March to window shop for a new phone as the one I have currently is starting to play out. At the time, I wasn't ready to commit to making the transition, but I wound up coming across a great phone that had all of the features that I wanted including an SD card slot and a headphone jack. At the time, the sales representative that I interacted with was friendly, so I promised him that by the end of the year, if he and the phone are still there, he will make the easiest sale of his life.Last weekend, I decided to make the transition. Unfortunately my experience was a lot worse and i wound up taking my business elsewhere. Upon entry, I was met with a rather dry greeter. I asked about their phones and of course I mention the free phone offer that Verizon wouldn't stop messaging me about. He tells me that I can only get a free phone if I open up a new line, but there might be a nice offer on the table for an upgrade, which is fine - that's what I'm here for in the first place. He told me to wait about fifteen minutes and so I did.The actual sales representative that I was assigned to wasn't much better. I asked if they had any phones with any legacy features, like an SD card slot or a headphone jack, and without even looking at his inventory, tells me that they don't sell those anymore. I ask if they have any deals for upgrading my phone, and he tells me there are none but to try going to Best Buy. And so I did and immediately found a phone that I wanted. Bought it soon after.I've been a Verizon customer for years - never had an issue before. I intend to remain a Verizon customer, but I certainly won't be returning to this store. They somehow missed out on what should have been an easy sale. Ah well. ??♂️
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November 2023 by boeser kritiker
Do not switch to Verizon. From personal experience ALL carriers are frustrating as heck and none of them seems to make it easy or has there stuff together. But there's no reason to pay a premium for all the headaches. They also seem to be charging you a fee for everything.Particular experience in this store: the manager seemed to be pushing all his very young employees to move quick including pulling them away from clients they were with, rude. They activated something that didn't work as intended that they shouldn't have with the comment "do the rest at home". Just to be stuck and over the phone. Undo everything myself over the phone with Verizon.
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November 2023 by Jimmy Doan
I am a fairly new customer to verizon and this location is far from horrendous. I came in to get my wife’s phone and apple watch reconnected, asian guy named alan came to assist us and asked for ID , i had forgot my wallet that day and asked if it was okay if i show a picture he tells me no and asked if i show proof that i have access to my account still no. This to me is unfair as a customer because i am paying almost 300$ for both my wife’s and my line only to get treated like this???? I will no longer go here and take my business elsewhere. T-mobile has better service than this pathetic phone carrier.
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October 2023 by Krysone
Came in to hopefully upgrade a phone but ended up leaving. We were never acknowledged. No "welcome, we'll be right with you, sign in"....nothing. We walked around and looked at a few phones and just left. And, they weren't even that busy. I ended up going to the one near the forum.
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October 2023 by Hye Shim
very friendly
