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January 2024 by Jazzy J.
i tried to return some stuff i bought to home depot henry was behind the desk i have to say i've never met someone so rude the worst attitude so condescending kept talking about his line and how we shouldn't cross it .. this was ridiculous Henry needs to go very unprofessional
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December 2023 by Jonathan H.
Arrived there at 7 PM sharp. It was freezing cold, raining, and windy. I got my nine month old out of his car seat and walked to the front doors to find that they were locked. All the signs said that the store closed at 8 PM on Sunday, the lights were on inside, and there were employees standing inside clearly ignoring us. There were no signs saying that they were closing early that day. I walked back to my car and called the store; they said that they were closing an hour early for their employee Christmas party. The girl I talked to didn't even acknowledge that this was any kind of inconvenience or seem concerned at all about the lack of communication to their customers. In the time it took me to get back to my car and call the store, they must have turned away another 40 or so people from the doors, all who had to walk all the way to the store and try the doors and go through the same confusing and frustrating experience I did because no one could be bothered to hang a damn sign. This location has an idiot for a store manager who would turn down thousands of dollars for his store by closing early on a weekend during the busy December season. The lack of professionalism, customer service, and even basic common sense is appalling. I immediately left and went down the street to the nearby Lowes, and I highly recommend anyone who values their time to do the same. I usually prefer Home Depot and have no problem with the company in general, but this specific location is pathetic.
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August 2023 by Google user
Home Depot is friendly.\\nBut Ryobi people in all units are unfriendly. So...
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August 2023 by Junio Silva
Home Depot is friendly.But Ryobi people in all units are unfriendly. So...
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June 2023 by Richard S.
Jeff the manager went ABOVE and beyond to help my company get our blown in insulation machines for rent. Shea as well was very attentive sharp and fast!!
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April 2023 by Kasim L.
0 stars if you ask me Bad customer service dont want to help literally wasted 45 mins waiting & waiting 3 employees went to go look for the cpvc pipes wich where in stock & never came back with anything time is money & they waisted my time if i was the manager i would consider in hiring new employees!!!
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April 2023 by Austin T.
Samantha (Austin's fiancé) leaving this review - I just left Home Depot trying to get a simple wood board cut so I can install my new shelves. I had walked up to an older gentleman name Blake after searching the lumber department for 5 minutes with no luck of finding an employee for that specific department. Let me just say, it was quite busy. However, Blake still tried for another 5 minutes to help me find an employee in the lumber department to help me get some wood cut. Even he was having a hard time. He asked two people and by the time we made our way to the front of Home Depot by the cash registers, this is where the store manager John was walking by. Again, this sweet kind man Blake is continuing to try to find someone to help me (he didn't know how to use the saw / not his department). He then asked the store manager John if someone was available to help and John proceeds to yell at him saying "the whole damn lumber department" in the most condescending way and the continues to huff & puff stomping his feet as he walked away. Mind you, this was in a presence of 20 people standing in line / employees at registers. I say woooooow that was insanely rude. The employees all look over at me and go yeah...then put their heads down. The vibe I got was that this is how he speaks to the employees all the time. Even after this, Blake continued to try to find help - he made a phone call and it ended up going to take a lot longer than the time I had (again, they were really busy). I want to say thank you to Blake for his help and for also staying together after being spoken to like that. Home Depot, you need to hire more people or staff up. I won't be returning this Home Depot after hearing how that store manager speaks down to employees ESPECIALLY when they are helping a customer. He had the balls to speak / act like that in front of MANY customers - I can't imagine how he speaks to them behind closed doors.
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March 2023 by Victoria R.
TORRIAN WAS SOOOOOO HELPFUL AND KIND. He made me and my mothers experience so stress free. Gave all the great recommendations and very informative.
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December 2022 by Terry S.
Every year my company purchased $5000 in HD gift cards. I have made this purchase for at least 15 years so I know that when I am told that I can purchase only $400 in gift cards, I know that the information is not accurate. Then when asked to speak to the store manager, I suppose she decides if she makes me wait long enough I will leave -which is exactly what I did eventually. Shame in your management style as your strategy did not work. I will drive to a more accommodating location interested in making large sales. Don't waste your time with this location unless you are desperate.Oh and by the way, I drove to the next closest HD and purchased every gift card I needed. Seems like the Shackleford management either does not know company policy or lacks vision and creativity in developing a highly productive store. I guess they are happy wallowing in mediocrity.
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June 2022 by Brian H.
This is my normal Home Depot. I felt compelled to rate this store 5stars because of the greeter there today. He greeted each person as they came in and told each person which isle the item they are looking for is on. Rapid fire, crowds coming in, he knew where everything was for each customer that came in. Super Friendly and just saving everyone so much time. I swear I watched him save customers a cumulative 2 hours of searching in like 30 seconds. It was an older gentleman on oxygen. I hope y'all are paying that man double because he IS EARNING it. As long as y'all keep him around I'll have no need to go to smaller neighborhood hardware stores.
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March 2022 by S. L.
Drove an hour to this store to pick up an item that was shown as in stock. Found the items on a top shelf. Had to go through the whole store to find someone to get a ladder... they refused. They then said they would not sell the items because they were not on the main (lower) shelf. Ok, was going to drop over $1000 and go home happy. Instead, was turned away to another Home Depot that might have the items on a lower shelf. I can't believe I even have to post this review.
