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August 2023 by Tyson Campbell
Saia used to be one of the best LTL companies out there. Recently they've done a virtual 180. Customer service is awful, they reclass and weigh almost every shipment and even when you dispute it, they ignore you. I don't know what happened, but don't let the Saia of old trick you, they are a low value company with terrible customer service.
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July 2023 by kyle
Saia is reliable and a great delivery company...quality service to customers!
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April 2023 by NOFUCKSGIVENNOTONE C
Not understanding what all the negative reviews are about I ordered high end customer tractor truck power plant parts on Sunday and there here now it's 1:45 on Wednesday. If you follow there instructions on there web sight. There's no problems when your ordered is shipped you go and make a appointment for delivery.And when you make that appointment you stick to it. I was told between 2 and 5pm And it shows up at 1:45pm. I give them a 10 star and I have parts delivered all day and night from all the different shippers and I have never had any problems with any of them you all need to figure out what's wrong with you or where you live or just ordering stuff or go get it yourselves. Anywho they did good. And to all of you stop giving companies bad reviews because one day you'll will have go get it yourselves. Ok remember be kind to your fellow humans and they will be kind back. Good job shipper ?? ??
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March 2023 by Rich Powers
Your driver damaged my property making a delivery in my neighborhood and drove away. I tried to get him to stop but just drove away.
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February 2023 by Sean O'keeffe [SCo]
What a nightmare. My package did not deliver when quoted and has been sitting at the 8th breakbulk station for a couple days without movement. I called and now they quoted an additional 5 days for a total of 14 days. Based on everything I am reading I guess my chances of receiving my package by the new date is very slim. If I had any idea what I was getting into I would have never placed an order to be shipped via Saia.
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February 2023 by Sean O'keeffe
What a nightmare. My package did not deliver when quoted and has been sitting at the 8th breakbulk station for a couple days without movement. I called and now they quoted an additional 5 days for a total of 14 days. Based on everything I am reading I guess my chances of receiving my package by the new date is very slim. If I had any idea what I was getting into I would have never placed an order to be shipped via Saia.
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January 2023 by Steve Ellsberry
Best place I've ever worked. Awesome group of people.
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October 2022 by Jason Walsh
This is the worst LTL company we have ever worked with. They have very deceptive quoting practices. We have been overcharged on nearly every invoice we have been issued. They claim weight discrepancies when we know that our scales are calibrated. This allows them to upcharge and not allow for any negotiation as they send a broiler plate letter.We have fought for months on a very small set of discrepancies of $757.58. We did over 57K with them prior to us chosing to eliminate any opportunity for them to bait and switch us.The culture is toxic it seems as they have not been able to provide any level of interaction with any management level that could have saved our business.We use all of the national carriers and not one of them has the horrific level of billing schemes that Saia has.We requested to speak with someone that had a desire to resolve our issues and were ignored with exception of the Collections Specialist.I would highly recommend passing on using this carrier as they obviously dont need any more business and can afford to lose accounts as things slow down.
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July 2022 by Terri Starks
My Company has worked with SAIA for many years. The last few years or so we started really watching our guarantee deliveries, invoices etc. SAIA makes tons of mistakes in billing and makes every excuse in the world on why we had to pay GUARANTEED deliveries. We are very disappointed in SAIA. There are so many other freight companies that stand by their Guarantee deliveries without arguments back and forth. Do your research you will see.
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July 2022 by Grim Reaper
Transport freight and stay out of politics. Stop pushing to have our rights removed!!
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January 2022 by Brian Tjandra
Package was not even delivered until we called. Order nearly took a month to get here (around 12-15 days late). Finally, we wanted it delivered to us because we do not have a truck and they told us they could not pull into our driveway and they would return the shipment back into the warehouse. Should have told us that ahead of time. Ended up having to get a uhaul.... Should have done that in the first place instead of getting it delivered through Salia.
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November 2021 by J.R. Richardson
My wife and I purchased a playground set from **** **** last week and it was delivered by Saia. We recieved communication from Mr. ********* and Mrs. ******* who are excellent and I can't say enoug about their passion for getting it right and their passion for excellence. I would use them again. Great job!
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July 2021 by Rick Pickett
Worst shipping company ever, I will never use them again.They take forever to deliver your freight they said it would be delivered on Monday it’s Thursday still no freight If I could give them 0 stars I would
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April 2021 by Sally Martinez
Best trucking company in the world!!
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December 2020 by Dave G.
Double Thumbs Down on Saia! When it comes to shipping freight Saia is absolutely the DEVIL and I just won't learn my lesson! I have used Saia several times over the course of fifteen years with lots of problems. We just cannot get one shipment to deliver without some sort of damage problem or accessorial charge. The word Saia is just a nasty forbiden word!
