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November 2023 by Koukie
Worst pharmacy ever. They’re lazy, they don’t care. It’s super surprising bc Publix is suppose to be a good store. Walmart fills prescriptions faster than you guys. They care more too. With all the bad reviews I’m surprised nobody has done anything???I sent in my prescription refill on Monday. It is now Sunday the week after. It’s a lucky thing I requested my blood pressure meds 2 weeks in advance or I’d be in big trouble.It’s crazy to me that a pharmacy is allowed to be like this… you’re risking people’s wellness and livelihoods. People who have gone to school and who are “well educated” should know better.
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September 2023 by Tiyonna Francois
The prescriptions take a long time to fill and they clearly cannot measure. My child has to take 6ml for two days, but the bottle only contained around 8ml. When I called up there to ask them about the rest of the medication, they were rude when they should have been apologizing.
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September 2023 by Sasha Victoria Dunn
I ordinarily don’t have any problems here however two old creeps harassed me today while picking up my prescriptions. The first old creep was a customer that got way to close for comfort and kept violating my personal space. He was also getting a prescription. I didn’t initiate a conversation or give any indication that I wanted to invite a conversation.The situation was even more unsettling because he practically looked homeless and kept acting like he wanted to touch me with his visibly filthy hands. Additionally his breast were flopping around everywhere and he had holes in his dirty clothing.The second old creep was the pharmacist. He normally just sits behind the medication counter but for whatever reason he decided he wanted to participate in the harassment. I don’t know either creep so the encounter was very odd, unnecessary, gross, and disturbing. I’m still disgusted and the incident occurred hours ago.I pray to God I’m able to find a better pharmacy because this Publix has gotten really raggedy ever since the officers haven’t been there. Now I see why they always had enforcement. The sheriff use to patrol often as well, which I found perplexing. I couldn’t understand why cops were always there. That’s because shopping here isn’t a pleasure, it’s pissy and apparently unsafe. This Publix is like walking into the ghetto and they know it’s ghetto too.I wish I could give 0 stars.
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September 2023 by Margaret Gonzalez
I went to drop off my prescription at 3pm. Called and ask if it was ready at 5pm? They said we’re working on it. I said okay fine. Maybe they’re busy. My husband went up there at 8pm!!! And it wasn’t ready. Told my husband to come back tomorrow morning because something was wrong on the prescription paper. To come back tomorrrow ???? What???? I dropped off at 3pm!!!! They then told my husband they called me to let me know. They lied they didn’t call !!!! I argued with the lady through the phone and she finally agreed to called the hospital and get my prescription approve at 8:30pm !!!! What !!! Why didn’t she find a solution earlier. Not at closing time
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September 2023 by Jon A.
These people in the Deli Dept need to go to hell. They stopped making sandwiches before they even closed.
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August 2023 by Linda R.
I stopped in Publix for a couple of items. I was in/out in 10 mins. I paid for my items and walked over to the deli to order a sandwich for my daughter. 4 people ahead of me. Customer 1 was being helped. I got in line at 6:20pm (Sunday) and finally got my sandwich (hot) at 7:05 pm. *** 45 mins *** There was ONE person working the deli. *** Pauly (Deli) did an AMAZING job all by himself! *** As it turns out if you order your sandwich online... you are serviced FIRST! There was a person that was cleaning a sandwich station and watching us on line. Someone walked in and said she ordered online... and the person cleaning the sandwich station immediately made her sandwich. DO NOT STAND ON LINE... in the Publix Deli. Use your phone or tablet to order "ONLINE" you will be served FIRST!!!
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August 2023 by Tony Harrelson
Was out of an important medication and attempted to transfer my prescription to a Publix closer to where I am. I've always received great service from Publix pharmacy in other areas of the country. But an extremely snotty young woman named Diana was determined not to help me at all. They were out of my medication she said and instead of offering to use the vast pharmacy system to find out.where I could get it, she sighed and said I should call around to other pharmacies. Not only did Walgreens have it delivered to their store closer to me, they discounted the price to make up for how Pleasant Hill Publix treated me . My new pharmacy of course is Walgreens. Tranferring my medications there after i write this.
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July 2023 by Jennifer N.
I love Publix. I really do. But this location frustrates me. The deli line is always really slow. I asked for a rotesserie chicken, the lady said it will take another 18 min until it finishes. I decide to wait the 18 min. 20 min goes by, I'm told they're taking it out now. Ok, so I wait longer. She asked me what kind of chicken I want, I told her "ANYTHING" just to make it easier. Literally any rotesserie chicken will do. Another 10 min fly by and now it's been over 30 min waiting on this chicken. I walk around the area and I'm told "oh you walked around so she didn't see you so just wait by the deli." I go back to deli and now I'm in the very front. No one acknowledges me. It's been 45 min now and still no chicken. This ordeal was exhausting, frustrating, and it was all because I wanted to wait 18 min for the chicken that was promised.
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May 2023 by Reva B.
5 stars for here! The line wasn't long and the deli area extremely neat and clean with amazing customer service. Thanks Dee!
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March 2023 by April S.
Coming from Florida where Publix started this store does NOT match up. The customer service is horrible. 5 employees in the deli area. 2 doing on lime orders, 3 slicing deli meat. Mean while 6 customers waiting on sandwiches. The employees made eye contact with us multiple times and said absolutely nothing.
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February 2023 by Grecia Arreola
I’ve been coming here for almost two years. Never really had a problem.
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January 2023 by Kawana Burton
This was my first time using this pharmacy and probably the last time. Everyone behind the counter acts as if they don't want to work. It's not a pleasant feeling so I'll just have to continue using a different pharmacy
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December 2022 by Phillip W.
Worst Publix experience ever. I waited in line 20 minutes. There was one person ahead of us and the deli worker took his sweet a** time doing everything. Waiting for the sun to heat, etc. horrible customer service. Donovan is complete trash! Avoid this place like the plague. Would give zero stars if possible. These people have zero urgency and know they are hourly and could give a damn about how efficiently they are with "helping" you. Once again, Donovan is trash. Publix has gone down hill. I could have written a book in the amount of time it took to get serviced. I'm still waiting to be acknowledged. One more time, Donovan is trash!!!
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November 2022 by O'carl R.
This is the worst Publix ever. I have been shopping at Publix for the last 15 years and the deli customer service is horrible. They refuse to honor their own policies and I definitely will not be returning to this Publix.
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August 2022 by Rosamaria Rivera
I’d been in communication with the staff regarding a medication that I had been harassing my GP for all day and the pharmacy staff was patient and helpful each time I called for verification. They even filled my medication the same day it was approved. They really made my day and this is why I will continue to choose this pharmacy for all my medicinal needs!