-
November 2023 by maris mejia
I just leave the store because the ladies on front refused to let my three years old doughier used the bathroom, Nov 5 at 4:46 pm Sunday, I had a cart almost full of stuff .,They suggest me to go to another store to take care of my daughter ,and go back to pay for my stuff , wish it's make any sense , when I ask why they to that or if they think that that is correct or fear all of them ignored me. I'm a very constan costumer of that store.
-
October 2023 by Tae J.
i guess since it made me give them stars...truth be told...they still get negative zero. seein that others feel the same way i do makes me feel a lil better. but the ladies customer service in there sucks!! clothes be gently worn if worn at all & they still would low ball you, aay otherwise or give it back.. this location is the worst agaaain! idk how many times i can say it i dont recommend them!! i told them to their face their service sucks & the reviews on the clothes, if i had the tags to stuff i know i could take back & get my money worth or exchange from where i got it from. i told myself last time i wasnt goin back, theyre convienent because of where i stay but this time was the icing on the cake!!! i wont be returning! but yes this location gets - 0 stars
-
September 2023 by L. Sookyung Oh
We are visiting from out of town and decided we needed a high chair. Luckily once upon a child had one. The store is clean and well organized. We ended up getting some clothes too. The used clothes were priced fairly ... maybe dollar more than the prices we are used to seeing in thrift stores in Norfolk, VA. If we lived here, I'd shop here for clothes all the time.
-
September 2023 by Estephanie Morataya
Very rude customer service the Hispanic girl in the front today had an attitude also they said my item were to stained and worn when most of the items in there are as-well I have been coming here to sell for 3 years I won’t come againEdit : Reply to owner no I will not let you or your associates know if something is stained or worn that is your job. What I’m saying is that there are things on the racks that are in worse condition then the clothing I brought I don’t understand I have been coming here for 3 years and it has also gone done hill with customer service as well I will not be back. Thank you for your response
-
September 2023 by Melissa W.
I would not recommend selling here. I called ahead to ask what they were buying and they said everything but barely bought anything. Their offers are also insanely low. Maybe 5% of retail pricing max. Not worth my time to bring the items there. You can make way more offering for super cheap on Facebook or Mercari. Esp for new or like new items. The staff was nice though.
-
August 2023 by Tara Bara
Update to reply to owner :TEENAGERS RUN THIS PLACE . YOU CAN TELL BY THE ERRORS IN THE PARAGRAPH AND THE UNPROFESSIONAL RESPONSE .ILL REACH OUT TO CORPORATE ABOUT HOW THIS ENTIRE STORE NEEDS TRAINING ON CUSTOMER SERVICE AND PROPERLY DETERMINING HOW MUCH EACH ITEM COST . I brought in $300 worth of stuff to be offered $24.95 . Y’all are clearly robbing people. I’ll make sure someone get to the bottom of it.Not sure who the manager is but at this point I’m thinking the manager is telling the employees to offer as low as possible. My son wears nothing but name brands . These people take good stuff from me and offer next to nothing for a payment . Yall don’t put back nothing neat and swear it’s cause y’all busy. Stop it . I hope corporation looks at this store specifically with a magnify glass because there’s no way possible they take so much and offer so little . Also , I know I can decline the offer and sometimes I do because you’re trying to take my stuff for low prices just to sell it high . Ridiculous !!!!
-
August 2023 by Yoshy M
This place is awfulCame here 4 times to try to sell my items, always short of workers, that was the last person, etc. No serious at all . Don't waste your time coming to this place.
-
July 2023 by Artay Barnes
When someone brings in clothes it is the associate’s job to at least look through it. If you don’t you’re just lazy, and that’s what we experienced last time we came here.Very interesting that all the comments mention how rude the store manager is but that has not been addressed in these responses once. We used to like coming to this store but clearly the store is being mismanaged. We’ll be back when the associates are more friendly, more knowledgeable in explaining why they’re rejecting clothes and the company wisens up and replaces the rude store manager and lazy associates.
-
June 2023 by Kandace Ramel
This place is a scam and the owner talks over you when you’re trying to speak. Deplorable attitudes by both the owner and staff. I Went to sell some of my son’s items! Rude staff. Very unorganized! They were so unprofessional and unorganized that they Lost the remaining items I brought in; then they told me I would be compensated by the owner. Waited to speak to the owner only to be told there was nothing she could do. How do you just loose someone things and not care! I will be taking her to court! She spoke over me when explaining to situation and lied about not being told when I heard her staff call her in front of me.
-
June 2023 by Sincere Ross
We used to love this place. The owner is rude! They lost my sons clothes and acted like it was nothing. One of the employees said they would compensate for the missing items only to be talked over and disrespected by the owner. I’m pretty sure this goes against policy and is illegal. You don’t just misplace someone’s things and say… oh well. No they were lost in your possession with no explanation!!! Ridiculous.
-
June 2023 by Kandace Walker
Awful staff. They lost my clothes and told me I would be compensated only to have me wait and tell me there was nothing they could do! The owner, Susan, speaks over people and yells at them. She makes excuses for she and her staff’s unprofessionalism and does not offer to help at all. I will not be back! I advise you to choose a different location. This owner and the family of Latinos that she hires is ridiculous! They will steal your clothes without compensation and say there’s nothing they can do! GO SOMEWHERE ELSE!
-
June 2023 by Pete
Good quality used baby stuff. Tidy and well stocked store. You can sell your used baby stuff back to them too
-
June 2023 by Rebel Organics
Go somewhere else! The owner Susan is rude and does not practice good business. She is a liar and hollers at her customers! This store needs to be closed!
-
June 2023 by Nicole Cannata
I used to love coming here. They suggest things be nicely put in order, clean, lay flat, and in bins. I've done exactly that each time. They never return the items neatly. It's always a mess. You ask me to do one thing but can't do the same in return? Furthermore. I've sold here and other places like it many times. Hundreds of items. This most recent visit, I was offered $100 for 87 pieces of cleaned, pressed, and sorted items. Some pieces were brand names. They took every jacket I brought in as well. How does that math add up for the offer? I asked for a breakdown of what the pieces were they were offering to buy from me (which I've been given before), and they refused. Other times, if things don't seem right, they will give the breakdown of what their system says the item is worth and then what they are offering. This is helpful. When it was refused, we refused to sell and won't be back. Very disappointing. I also stood there and listened to the employees' flat-out lie to a customer. She came in to sell at 650, and was told they aren't taking anymore. She replied she thought they stopped at 7. They told her yes, but some days they just decide to stop early when they have too much stuff (my order was the only one there, and we were done). It appears the people working there are not interested in the buying process for the stores success, and that's frustrating.
-
May 2023 by Stephanie K.
I came in looking for something for my nephew. The store was well organized and easy to shop. Everything is clearly divided by size. The employees were friendly and offered to help me find anything I was looking for. The prices seemed fair. I also liked that the shoes were all in bins arranged by size and gender. I would definitely come back.