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October 2024 by xx ya
there are just no nice people. it's so bizarre. hating your job is perhaps the most understandable thing imaginable, but I'm like 0 for 32 or something on pleasant interactions. you're distributing medication to people who require it (and probably don't want to). just be like "hey how's it going?" or something.
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August 2024 by La Reina
The staff here are all mean people. When I say all, I mean all. This is unacceptable and disappointing that a nice Kroger has these type of characters representing their brand!
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October 2023 by C
???? Super incompetent staff picking up the phone.
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October 2023 by Nicole E.
They have a lot of flamin hot items, but none of the Fritos we were looking for. They even have the Zapp's jalapeño here. Assorted small bags of flamin hot flavored snacks too.
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October 2023 by Michael W.
This is for the Pharmacy only. I went up to drop off window and 5 employees see me but NONE say a word or acknowledge me. I stand there a while longer but nobody says a thing so I leave. I know pharmacies have low paid interns or students but still. To just ignore people when none of the five are on the phone and there is no other customer in sight is really really BAD.
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September 2023 by S C
This staff is helpful and attentive. Specifically pharmacist Joe. This pharmacist went above and beyond to help me understand prescription and specific dosage which was prescriber error. I have been coming here for years but will continue to come specifically because of this pharmacist.
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August 2023 by Juan S
Staff at this location are the unfriendliest professionals I have come across.
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August 2023 by April A.
Went into this kroger like i always do at least 3x a week and i usually go through self check .... today 8/11/23 i had a bit more stuff so i decided to go through a regular line and all i have to say is the cashier at the front GABBY !!! was very rude ! she acted as if she hated her job and i was the one who forced her to work there .... didnt even say thank you have a nice day nothing at all! IF YOU DONT LIKE YOUR JOB FIND ANOTHR ONE !NOW SONIA AT THE MEAT DEPARTMENT IS AN ABSOLUTE ANGEL !! PLEASE GIVE HER A RAISE ALWAYS SO DANG NICE TO ME AND MAKE SURE CUSTOMERS ARE TAKEN CARE OF 5 STARS FOR SONIAAAAA!!!!!!! always come back just to see her !
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July 2023 by Kay W.
I would not order anything from Kroger delivery. They lied and said my order was delivered to my neighbor I went to my neighbor and it was not there then they said it was delivered to the security shack and we don't have security on our property. It took a very long time to get my refund they supposedly gave me a credit which they did the first time but when I did not see the funds I called again and they were supposed to give me a second credit which they lied and did not give me a credit for my inconvenience. They are horrible they give you the runaround if I were you I would not order from Kroger. Their online people are unethical the company is unethical they don't correct any of their mistakes and they lie. I would not trust them.
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May 2023 by Jon L.
Watching this Kroger go downhill has been very sad. It used to be the best in this area, but the pandemic must have hit it very hard. This store STILL has not recovered from inventory issues and out of stocks are extremely common here. You can't shop here without the store being out of several items on your list. I know it's not an across the board problem because the Suwanee location is much better stocked.I've also seen them close all the staffed checkout lines as early as 8pm. Much of the time, half the self-checkouts are also closed and they won't open more no matter how long the line gets. Staff also frequently block aisles with gigantic carts shopping for people who will do parking lot pickup, or workers stocking shelves. It's better if you go later, but also the later you go, the more likely they are to be out of stock on even more items. It's sadly gotten to the point where this location is as bad as the PIB store in Duluth. It used to be leaps and bounds better. I don't know what happened. Even the carts have gotten really old, and you are almost guaranteed to get one with at least one messed up wheel. New manager needed at this location.
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April 2023 by Gregory M.
I really love working for this company and at this store my first three months was exciting and then I was presented with Employee of the Month appreciation Award nice fruit basket. I've learned so much from my managers Will Jones, Fred Bray, Elaine Howtineck, El Haji Diallo, and mostly my colleagues at Click list from Lisa, Camille, Vanessa!!!
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March 2023 by Tae Kyung Y.
This is a great Kroger that I sometimes frequent as it is right in the middle of Duluth & Suwanee. Located right on Sugarloaf Parkway, it's in a great location. Though it's not my "home" Kroger, I do sometimes visit this location on the way home if I'm on Sugarloaf.They have a gas station as well as a Starbucks, so it's the full Kroger experience and it's not as packed as the Kroger on Steve Reynolds so you'll definitely not be packed with a lot of people.It's your typical Kroger -- it has everything you need and it's well stocked. My most recent visit was to pump gas and get some coffee and I was able to be in & out in a snap!
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November 2022 by Alexis B.
The bathrooms were absolutely disgusting today. The store is usually well stocked though and great customer service.
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October 2022 by Stef L.
I got $20 cash back from the register and told them I need to break it. They told me that they couldn't break it because they don't have quarters to break $20. I said I just need to break $6-8 dollars. They said no, we can't. I said ok, can you get someone at customer service, so I can buy some lottery tickets. No, we don't have anyone that works at customer service. What?!? Lol where is the lazy manager. That's the most ridiculous thing I have ever heard. how does a grocery store not have customer service... Seriously...
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October 2022 by Matt
Understaffed and overworked but still courteous and helpful. Still the best way to refill a prescription in person because you can do your grocery shopping while you wait.
