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January 2024 by Rosy Chiu
Confusing on when shots are offered. I came in 30 mins before closing and was faced with an attitude saying shots are only given certain hours of the day. How would people know that? They don’t give shots an hour before opening, during their lunch time, or an hour before closing, but then again the hours are different day so who knows
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December 2023 by Bridgette Pineda (p)
dianne. she is always kind and helpful. a delight to talk to. she is very knowledgeable and takes the time to make sure you understand. i come to this pharmacy knowing that she might be here.
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November 2023 by Heart Breaker
Kroger Pharmacy and its technicians(located at 3093 Steve Reynolds Boulevard, Duluth Georgia 30096), are the most incompetent, lazy, rude, condescending and very disrespectful bunch of termites who don’t know their head from their toes and are totally clueless. I am happy that I finally made the switch and left Kroger Pharmacy and went elsewhere (I should have left when I sued Kroger and won). Do yourself a HUGE favor and go elsewhere because your health/life literally depends on it. If anyone else has any issues with Kroger Pharmacy/Kroger, don’t argue with them; just sue and file multiple complaints with the appropriate agencies as I and MANY other customers have done. All of the negative reviews left by many other customers about them, are all true. Hope everyone has a wonderful and joyous Thanksgiving :-)
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August 2023 by Vicki Thompson
I regularly use this Drive-Thru location. The staff is accommodating, and friendly. The immediate service allowed me to begin a new healing journey with ease.
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June 2023 by Bluebird Box
These people lack communication skills, have no respect for people's time, maybe don't know what they are doing. Took over one hour to grab the box of meds from display shelf where everyone can see, after they had the prescription. There were only 4 customers during one hour they had me wait (by repeatedly telling me they are working on it?). There were 4 of them working @ the pharmacy the whole time doing unnecessary things (eating in the corner, scanning random items leisurely, etc.) There are NO good words to describe this type of experience. Won't return here ever again. They deserve zero stars.
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May 2023 by Jonathan Garcia
Honestly a great place to get your prescriptions filled. While sometimes they're busy they try their best to accommodate.
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April 2023 by Alycia R.
During my recent shopping trip, I witnessed a distressing incident where a customer fell and suffered a severe head injury. Amidst the chaos, one staff member stood out for her composed demeanor. She promptly contacted 911 and did everything possible to aid the injured individual.Regrettably, my experience was tainted by the actions of Moby, the store's supervisor. I am appalled by her callous and insensitive behavior, and I question how he can hold a position of authority. As someone with a disability, I am deeply concerned about the safety of customers in this store. I fear that if I were to have an episode, Moby would instruct the staff to abandon me once someone else arrives, instead of following the 911 operator's instructions to continue providing assistance until paramedics arrive.Despite the commendable efforts of other staff members, like Papoose and Chris, another supervisor, I cannot bring myself to shop at this Kroger location anymore. Until Moby is no longer employed there, I refuse to spend another penny in that store. It is evident that this particular supervisor does not prioritize the safety and well-being of customers.
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December 2022 by Jin Ji Li
Working very slow and The pharmacist in the white coat is very unfriendly and racist.
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November 2022 by Tae Kyung Y.
This Kroger is one of the more busier Krogers I've been to -- located off of Exit 103 on I-85 and on Steve Reynolds Blvd, this location is in a highly populated area so you'll always see plenty of people going in and out of here. They have a gas station as well. With plenty of customers frequenting this location, this Kroger is definitely one of the bigger ones I've seen, and they pretty much seem like they have everything in stock all the time. I just came to pick up some snacks and I was able to grab and go pretty quickly. They also have a Starbucks in-store so if you ever need your coffee run while grocery shopping, that's always an option. This has never been my "home" Kroger even when I lived in ATL -- I will say because it always seemed so busy, I've tried to avoid going to this Kroger, but that doesn't degrade this location at all - if you live in the Duluth area, this Kroger is definitely the one you'll want to go to because they have everything you need.
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October 2022 by Sam and Cindy Chen
Helpful staff, excellent customer service, Diane and the pharmacist answered every question we had, both in person and over the phone. She corrected a mistake graciously and took the time to make sure we were getting every advantage our insurance offered.We have been coming here for years and have always received great care.
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October 2022 by Anika M
I've had a very frustrating experience with navigating refills/pickup of a new prescription, and it seemed that none of the techs that I'd spoken with for months had answers or wanted to help me find them. The pharmacist, Ethan, was extremely helpful and had a simple solution and for an issue that I've been having for several months, and took the time to explain why this was happening so that I could avoid the problem in the future. I sincerely appreciate your time and transparency! :)
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October 2022 by Randy Mace
No issues ever and they are always pretty nice
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August 2022 by James Chen
Staff is rude. Roll eyes and unprofessional. Will not return.
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June 2022 by Nicholette Lizdas
This is the best pharmacy I’ve ever been to! Great customer service and friendly staff. They even called my insurance company to help me with a discrepancy in my refill. Dianne (I think her name was) was so friendly and welcoming once I came in for pickup!
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March 2022 by Byron Gilbert
I have lived in my present location for 5 years plus and have tried to get this pharmacy to put my prescriptions on auto-refill without any luck. They just don't seem to be able to do that. My previous Kroger pharmacy handled this wonderfully. This location also never has my one prescription that I order every 90 days. I have to either get it elsewhere or take a lesser amount or do without. Not the way to run a ship. Management should be doing something about this. It could cause a tragedy.
