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November 2023 by Benjamin Yim
I had a bit of a squeak with my brakes, so I knew it was time to look into it. I've had to replace brake pads and rotors before on different cars, so I had a ballpark figure in mind for the repair cost. To be safe, I shopped around for a few quotes. But I've got to say, my experience with Mavis left a sour taste.- They told me I needed new brake pads and rotors, insisting I had barely any life left in them.- They hit me with a “special price” that was supposedly only good for the day.- They wanted to tack on a $99 brake flush, claiming it was overdue.- total around $620+ with taxMeanwhile, two other places, including the dealership, said I just needed new pads. Rotors still in good condition and no need for brake flush. Ended up paying $182 total, with labor and everything.Very disappointed with MAVIS. It pays to get a second opinion. Please don’t deceive customers who are here to rely on your technical expertise. Smh.
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November 2023 by C R
Great service!! Both dealerships I went to prior did not have any availability so this was my last stop before I gave up. Mike, John and Ian were awesome! I didn’t know I needed a few things fixed aside from my oil change. I paid far less than my normal dealership. The service was done efficiently and they were very friendly.
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November 2023 by IzzY Channel
Came in without a notice, spoke with the guys about fixing a tire and they went the extra mile and out of their way to do it.Pleased with the experience and the service!
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October 2023 by Cindy Ward
On my way back from the doctor's office I ran over a thick piece of wire stuck up in my brand new tires. So I came to Mavis tire and brakes off of Old Norcross road and Ian plug my tire for me and and make sure I had enough air in my tire to make it back home thank you Ian
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October 2023 by Steve Campbell
Excellent customer service. I had a rental car from Enterprise that had a bad tire. They got it right in for me and fixed it. I was back on the road within 30 mins! Thank you for the great service
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September 2023 by Emily Dick
Jon and Ian are always a pleasure to work with every time I bring my vehicle in for service. Jon has always given me good advise and takes care of all my concerns! I recommend and always use this Mavis Branch even though I live in the heart of Atlanta!
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September 2023 by Danielle Korman
John and Ian really put my mind at ease. They’re super knowledgeable, very welcoming, and had clear concise communication throughout my process. Such a relief and excellent customer service.
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August 2023 by Kristy Ajax
Their customer service is the only quality you’ll receive from this location. Run to another service station if possible!!! Their mechanics are careless, and apathetic once they’ve added damage to your car. My disgust is that they overcharged me for a wheel bearing replacement, and then the mechanic carelessly snipped my ABS sensor. Their customer service and store manager reported his error to me passively and asked me to come the following day for a quick fix. They even spoke as if fixing their mechanic’s error was a favor to me. A week later they have ordered the wrong part twice, and I came back to their location wasting my time twice. I am still awaiting this repair. They are incompetent, unconcerned, and clearly clueless about efficiency when working on cars. Hopefully they will fix my sensor when I next return! Please save your time, your money, and your car…. find another location.
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August 2023 by Kristy A.
Their customer service is the only quality you'll receive from this location. Run to another service station if possible!!! Their mechanics are careless, and apathetic once they've added damage to your car. My disgust is that they overcharged me for a wheel bearing replacement, and then the mechanic carelessly snipped my ABS sensor. Their customer service and store manager reported his error to me passively and asked me to come the following day for a quick fix. They even spoke as if fixing their mechanic's error was a favor to me. A week later they have ordered the wrong part twice, and I came back to their location wasting my time twice. I am still awaiting this repair. They are incompetent, unconcerned, and clearly clueless about efficiency when working on cars. Hopefully they will fix my sensor when I next return! Please save your time, your money, and your car.... find another location.
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August 2023 by Adrian
Great thanks to the people at Mavis on Old Norcross Rd. It was my first time coming to a Mavis. I called in on Thursday just to see if there was any availability to get my tires balanced on Friday around 2:30 PM. The gentleman on the phone explained everything well and made it easy to come on in. Once I came in I met Ian. His customer service skills are superb. I am very particular with my cars as I consider myself an enthusiast and I genuinely love my ride. So I hate when new damages appear after it’s been serviced anywhere (like I’m sure many others can relate to). I relayed this to Ian and he completely understood, which I am very grateful for. He assured me one of his senior techs, Kevin, was on the job and would take care of it.I stayed in the waiting room waiting for the car to finish. Didn’t take long. Once complete, I paid up, inspected my car and it was just what I wanted. Thank you to Ian and Kevin that worked on my car. It’s finally driving smooth again and I owe all thanks to these two guys. I will be coming back.
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August 2023 by Ryan Weason
My job forces me to drive through a construction zone because for some reason it's necessary for me to be in an empty office 3x/week. Doing so got me a big nail in my tire. Ian and John helped to get me patched up quickly and on my way.
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August 2023 by Blanche Burch
I had my car serviced here previously with no complaints. Recently I brought my car in b/c I heard scraping from the back. I told the technician I needed a diagnostic. When no one called close to their closing time, I called them and was told I needed front and rear brakes, pads , shoes, and one other service totaling $500+ I asked for an appointment for two days later and the tech said he would have all the parts when I came back. I mentioned the price to two people who said the charges seemed high. And one person gave me. A referral to his repair shop and said I should compare diagnostics and prices. So I brought my car back to Mavis two days later asked the tech to print out my work order so I could see the itemized repairs and he said there were no notes or work order in the system???? Then he asked me how much was I quoted??? Really are they just throwing charges in the wind to see what sticks?? so I said never mind, I’ll go to another repair shop which I did based on the referral. Guess what, I only need back brakes and the total was $200!! The price was lower due in part to the type of repair and b/c Macis charges $149 Per hour for labor and theOther shop charged me $63 per hour. Once I lose confidence in a business im not going back.Mavis is a franchise so I’m only reviewing the Peachtree Industrial store. My lesson learned: get more than one quote and compare labor charges.
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July 2023 by Mireya M.
Pleased with brake service . Customer service. I also had to return for my wheel kit and all went well. I would return for other services.
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June 2023 by Danielle Jacobs
Got my tire sensor changed. They burst my tire. I had to wait days for it to be repaired. Then I go out of state and it says my tire needs air. The new tire they replaced it with they did not pull out the air valve resulting in me not being able to put air in my tire and had to get my car towed. Avoid this place at all cost
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June 2023 by Kyla Garcia
Super super friendly staff and patched a hole in my tire and put it back on super quick, less than an hour, granted I went super early in the morning. Low prices too although this was my first time with a hole in my tire so I wasn't sure what to expect. 10/10 recommend :)
