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November 2023 by Maritza Albarran
Wonderful customer service, repairs on my car were done sooner than expected. My car looks great. Communication is key and they did a great job with this. If ever needed, I will definitely be returning. Andrew is the best!
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November 2023 by O Charagh
Title: Exceptional Service at Honda Collision CenterReview: I recently had the pleasure of working with Andrew at the Hendrick Collision Center, and I couldn't be more satisfied with the service. From start to finish, Andrew demonstrated professionalism, expertise, and a commitment to ensuring my vehicle received top-notch care. The repair work exceeded my expectations, and the attention to detail was evident. I highly recommend the Hendrick Collision Center, and specifically, Andrew, for anyone in need of quality collision repair. Thank you for a seamless experience!
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November 2023 by Abraham Ventura
The customer service for this place was amazing. They had someone named John assigned to my repairs. He kept me updated every step of the way. He was very responsive. I will choose this place first if I need repair ever again. Don’t hesitate to choose this place for your repairs. You will not be sorry.Services: Auto glass repair
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October 2023 by Kristi Flynn
The process was seamless and very streamlined with Hendrick Collision Center. I only chose them for the repair of my Honda Accord with the claims adjuster because it was at Gwinnett Place Honda and close to my job, and I was pleasantly pleased with that decision. I set up the appointment for them to look at it & to drop it off. It was super convenient to have Enterprise car rental in the same lobby. And my service person, Cedric, was fantastic. He kept me in the loop in the beginning, at the halfway mark, and at the end when almost complete. Then he did the walk around with me. Their team texted me on Tuesdays and Thursday to also give updates with a link directly to their website to my car’s file. The work done appears perfect too. I highly recommend this facility.Services: Painting
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October 2023 by Erica Gray
Andrew is the absolute best! He was a pleasure to work with and went above and beyond taking care of my car. The work done is TOP NOTCH and I am beyond excited! My car looks brand new. I will always use Hendricks Collision and will highly recommend to anyone! Thank you for your superb work!!!
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October 2023 by Zoheb Virani
Trent Service Writer has given me the worst experience I have ever experienced at any automotive facility. I have dropped off my vehicle and signed the appropriate paperwork on 9/19/23, and I am still waiting on an update 10/6/23, this is just for an inspection, not fixing anything. Last week, he has literally been ignoring my call and telling the front desk he is busy. I have used Hendrick collision before and had great results. It may just be Trent, or the company has changed, but I'm not sure yet. What I know for sure I will never be going back.
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September 2023 by Kristi F.
The process was seamless and very streamlined with Hendrick Collision Center. I only chose them for the repair of my Honda Accord with the claims adjuster because it was at Gwinnett Place Honda and close to my job, and I was pleasantly pleased with that decision. I set up the appointment for them to look at it & to drop it off. It was super convenient to have Enterprise car rental in the same lobby. And my service person, Cedric, was fantastic. He kept me in the loop in the beginning, at the halfway mark, and at the end when almost complete. Then he did the walk around with me. Their team texted me on Tuesdays and Thursday to also give updates with a link directly to their website to my car's file. The work done appears perfect too. I highly recommend this facility.
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September 2023 by Ortiz Graham
This was the best customer service I have ever experience. Andrew is the reason I will continue my future membership with State Farm. He was very professional, friendly, informative, and understanding. When I was in need of help he went above and beyond and I’m thankful. Andrew and he’s team at Chevrolet Auto Collision Repair exceeded expectations, if you’re looking for somewhere to repair your car I highly recommend this location. Thank you Andrew!Service: Body & Trim
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September 2023 by Josh Jasper
Andrew and the team at Hendrick did an amazing job with my car! They were great to work with, communicated a ton, and had my repairs done in a very timely manner! Definitely would work with them again if needed.
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July 2023 by SUNG PARK
Went to go get my car dent fixed and got an estimate. I got the worse customer service anyone can receive. The lady was being a total coward and needs to get some sense knocker into her. She was laughing in front of my face and gave attitude. Also caller my lawyer office, cut her off mid conversation and didn't listen. We couldn't even get the estimate done.
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July 2023 by Kai Cooper
Needed to have my car repaired from a fender bender that I had. So this was the location did my repair and was fortunate to have John as my person to walk me through the process. We spoke about the process and what needed to be done and he assure me he would contact me as soon as the parts would arrive. Within 24 hrs he did exactly what he said and kept me updated through out the process. John was very professional and customer service was at an all time high he went over and beyond and made me feel very comfortable that my car was in good hands. I also ask to meet the Manager Kendal Allen, to let him know how awesome John customer service was. Thank you both for a Job well done and taking care of my car and me. ⭐⭐⭐⭐⭐
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June 2023 by Alice Y.
Run far away. Dropped my car off in april and it is now about to be July and still I am without a car. My car spent a month waiting for a part, and another whole month of them just doing nothing. I guess they just stared at my car for a whole month. Now they wont even answer my emails.
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June 2023 by Joshua Akins
Absolutely horrible. Dropped my vehicle off and everything seemed fine. The guy was helpful etc. Upon picking it up i first saw a very noticeable dent that was in the rear of my truck just below the bed. I have before pics and this dent is not there. The rep showed me a picture of the dent they had upon intake, my problem is, the picture was not taken where the vehicle was dropped off at. They moved it into a garage bay before taking pics and lo and behold, it’s dented badly. The bumper they put on isn’t mounted straight and is noticeable crooked. My day light running lights no longer work and the truck scrubs bad when turning. When i picked the truck up they told me they would be in contact with me to correct these issues. I have called, left messages, nothing. Bad on me for taking my truck back without it being 100% but by the time we went thru all these issues it was well past closing and my rental was already returned. I would highly suggest going elsewhere. I will gladly update this review if someone will ever reach back and correct these issues.
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June 2023 by Sherika Scott
I had to take my car in after being rear ended and the entire process was seamless. Within 24 hours of dropping off my vehicle, my contact John contacted me with my estimate and projected ready date. He even continued to keep me posted on the progress of repairs, unheard of! Past experiences, I’ve always had to reach out to the company to get an update. And to my surprise, they got my vehicle back well before the expected completion date. This team is awesome and my car look as good as new! I’m so happy I chose to go with them! Thank you Thank you Thank you!Services: Painting
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June 2023 by Mary Caldwell
Andrew at the collision center was so helpful and kind from start to finish. I experienced some difficulties with insurance and Andrew was very empathetic and made the experience less stressful than it would have been. My car repairs were done beautifully and much faster than I anticipated! Overall a great experience at Hendrick Collision Center.Services: Painting
