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March 2024 by Amy A
The employees in the Parts Department at Gwinnett Place Honda are so friendly and helpful! They always have what I need for my vehicle at a great price!
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March 2024 by Daniel Pak
Philip was extremely helpful and made sure I had the right part ordered, answering all my questions. Always an easy experience.
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November 2023 by Lesli R.
This review strictly applies to the SERVICE DEPARTMENT, as I had an amazing sales experience during the purchase process...Heads up, very lengthy review, which in itself should show how extremely unacceptable, unprofessional and unpleasant my experience was. I made a 7:00 AM appointment for my new vehicle. The tire was not maintaining air pressure. I explained that I'd fill the tire, and shortly after, the low pressure light would come on. I made arrangements to drop off my vehicle prior to going in to work. I explained to the technician the issue I was having. He never asked me to exit the vehicle. He had me turn the wheel as he simply looked at the tire. He then had another technician check the pressure and add air. I was told to "just keep an eye on it". Not even 5 miles down the road, the light came back on. I continued on to work, as it was closer. I did not get the name of those 2 techs.After work, I called the shop. The issue could've been addressed had they kept the vehicle and thoroughly inspected it at my appointed time. I told them I would be bringing the vehicle in again the following morning. They told me no, they were booked for the day. They dropped the ball by not taking care of the issue in the beginning, then they tell me that I have to wait to bring it back in. Completely unacceptable. I asked for a manager. At first they told me there was not one. They placed me on hold, then told me they'd have Jae call me. To this day, I'm still waiting for Jae to call me back... While awaiting Jae's never received call, I called the shop again, as it was near closing. I was placed on hold again and then sent to the voice mail of Ronnie. To my surprise, considering how this had been handled thus far, Ronnie did call me back the same day. He was calm and professional. He listened, told me to bring in the vehicle the next morning and to ask for him personally. I was greeted by Myanh Nguyen and she called over Ronnie, as I'd asked. They were both accommodating and pleasant. Myanh took my information and provided me a shuttle to work. When I returned to pick up my vehicle, I interacted with Orlando. He was patient and helpful. I went outside and noticed there were scratches on the driver side doors and on the rear of the vehicle. Those scratches were not there when I dropped it off. I went back inside and asked for Ronnie, but he'd left for the day. I was directed to Jae. Here the nightmare picked back up... Jae walked out to the vehicle with me and looked at the marks. He then began to tell me that the marks had already been there because there was dirt on them. Do you mean to tell me that a scratch can't occur on an area that has dust or dirt on it...? In any case, that was a lie. There was no dirt on the scratch because I'd already wiped over the area before I went back in to the shop, to see if they were surface or actually in the paint. I could not get them off. He literally stood outside, argued with me, talked over me and went back and forth with me that the scratches had to have already been there. He then says that they were not scratches, they were scuffs and that he could remove them. He pulls the vehicle back into the bay, returns with some spray and began to remove the marks from the paint. In the process of doing so, he also removed some adhesive residue from where the dealer sticker had once been. He then comes back to tell me that the "scratches" on the car were probably adhesive like from where that sticker was. So now he's really reaching and he's insulting my intelligence in the process. They were straight, black marks. Nothing about them made you think they would possibly be adhesive. And who puts stickers around their car like that? So he's steadily talking over me, arguing and trying to go back and forth. He continues giving me his opinion on what the marks could be. So finally I told him, I don't care what the marks are, they weren't there when I brought in my car and they're not going to be there when I
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September 2023 by Thomas C.
I had such an amazing experience at GPH. This service center has been one that my family and I have been going to for years and will continue to do. Jae Kim is someone who has always done a phenomenal job of going above and beyond to meet my needs and my families needs. I know I can always count on him and his service takes all the worries about of my experiences. That is something that is hard to find in this industry. Super thankful for him and all the great workers at GPH that do a fantastic job and always do the best work.
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September 2023 by Byron L.
Isaiah Cade helped my wife finance her first car. We will be returning to help with financing my car. Everything was done all in one day. Great service!
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September 2023 by Texas B.
It has been so long since I have had my car I have forgotten what color it is. They have had my car for almost 6 months. I will NEVER use them again. Please go somewhere else. I ran over one curb and needed suspension work on my brand new Chevy Bolt EUV. They said parts have been on back order since June. Hahahaha so now every ten minutes it whenever I feel like it I'm seeing my alarm off remotely just to piss them off. FIX MY CAR
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August 2023 by Kimberly E.
If I could give them NO STARS THEN I WOULD Give NONE WHAT SO EVER WORST EXPERIENCE OF MY LIFE I WENT FOR EXTERIOR FIXING which was done took a whole month to get it back and there employee who worked on my car destroyed my sunroof won't close or open no longer it's stuck as it is I know that was not messed up when I gave them my car to fix a month ago ,it was returned damaged while in there possession because my car is new barley have had for 2-3 months I've been taking care of my car for other people to come and damage it I don't think so they are foul for this especially the manager some white guy in charge very unprofessional,rude ,disrespectful saying that I was making assumptions please why would I wanna keep wasting my time a month is long as it is .why did you all fail to mention the damages that you're employee did to my car and fail to take responsibility of it instead saying it's a company problem it's some problem gmc been having like how is it damaged if when i returned it was In working condition my sunroof wasn't damaged!!!!JUST PLEASE DONT GO HERE SAVE YOUR MONEY GO TO SOME OTHER PLACE WHO WILLBE HONEST AND RESPECTFUL TO THE CUSTOMER BECAUSE THIS PLACE IS NOT IT
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July 2023 by Taylor W.
Gwinnett place Honda is fantastic and I can see why they are top rated. I walked in needing a new car asap and Noah was on top of it! He did such an amazing job helping me find the exact car I wanted within my price range. I had such a great experience and I am very pleased with my car. Albert in finance was also so amazing. He worked really hard getting me approved for what I needed and did it super fast. This was the best experience I've had buying a new car. I highly recommend Noah and Albert!!
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July 2023 by Angie A.
So bad. we brought our car because they needed to change the oil and change the brakes of the car. Next day, the brakes were doing a lot of noise like it was loose. We brought it back here and a worker here took it for a ride and we told him there was noise but it didn't do any sound when he drove. He told us tofilm it so we did. we told him we got it on video and he didn't care and seemed pissed for no reason. the third time we brought it here, he told us that if the car makes any noise we blame it on the brakes, like what? and the worker just seemed really pissed for no reason
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July 2023 by Kayla I.
If I could give zero stars, I would. The entire experience, up to over 3 weeks after the purchase, was cumbersome at best.To be fair, Raythony Bobe was respectful and kind the entire time. He is a sweet kid and you should be happy to have him. Tammy was also great and wanted to try to make things better, though it was not possible.The main issue I have was with your managerial staff; chiefly with Jamal Gunn.They say that car dealerships are roughest on women, and though I had prepared for that, I was not prepared for being held hostage with my dying mother's car key not being given back to me after the trade in vehicle inspection so I could not leave, on top of being gaslighted, objectified, laughed at for asking simple repairs history questions, and bullied the entirety of my visit.I was there over 4 hours. Another staff member said to me that 'I may as well work there at that point'... The amount of "deliberation" was unreal. The biggest issue of the day was when manager Jamal Gunn stepped in. His demeanor was condescending and manipulative from the start. He kept undercutting me, interrupting me, and was the biggest gaslighter of them all. He ignored my requests for my car key back multiple times when I had had enough and was going to walk after that experience.They made a huge error by not clarifying that I had to have a GEORGIA title to trade it in with a credit, but never stated that. I had never traded in a car so I had no clue. My trade in was in my name since I paid for it and the back of the title had it signed over to me in my name; I had her signature to confirm. They never once asked to see it during the process, to make sure that was what they needed. SO, we agreed on an amount with a tax credit and I signed for it.THEN, a financial manager comes to tell me that that the credit wasn't possible, and I said I wanted to leave if that was the case because it was obviously not meant for me to have the car if I had to spend $1k I didn't have. Well, Jamal comes back in saying I don't know how you can't see we are trying to help you here and we already cut you a great deal but this is just adding the tax back... I told him I could only do the original deal or I would need to leave and I wanted my key back, yet again. He just kept trying to mansplain why it wouldn't be possible, why their deal was just already way too fair, and all "Do you understand how much we are trying to help you here, for your best interest?", and made fun of me for wanting my key back.They were asking me to eat the financial mistake they made. Jamal came back once again with an incorrect number, and I solidified again that I wanted to leave, and that I was tired. I was almost in tears at this point, exhausted, but I kept defending myself and finally after one of his jabs and people started to stare at us, I said I would be writing a review online about how he treats women at this dealership. That's when he said "Just give her her key-". That's when I found out Ray had the key in his pocket the whole time along with my registration. Jamal then turned and made a last 'do you want the car or not for the original deal.'I should have just taken my key and walked, but I had invested so much time and effort, so I said give me the paperwork. He really left a sour impression, and this whole thing was so unprofessional. It was embarrassing... people were watching this whole thing happen.Not to mention, 3 weeks after that, I started getting a couple calls (around 8:45 at night, mind you) because they claimed there was an error with the title, when there never was such error. They had not even submitted the title paperwork to the state. They just made a misunderstanding on their end about who owned the car, and wanted said dying mother to go to the DMV to get a duplicate title, AFTER making her sign other documents she never needed to in the first place. I shut that down, showing them again that I was the title owner, and they finally let it go. They got my title wo
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July 2023 by Mahdi G.
Hello everyone, 3 weeks ago I bought a 2022 Dodge Charger GT from Gwinnet Place Honda. Two weeks ago a Truck Tow man came to take my car from front of my house and i talked with him for what reason you taking my car from me, he told me this car stolen from FL and someone sold the Gwinnet Honda Place and you have to Return your car back to Gwinnet Place Honda, i was called the Police , the cops told me too you have to go to your dealership tomorrow , i went to Gwinnet Place Honda my seller told me that car not a stolen car but yesterday morning i was about to go work at 6am when i went out I didn't see my car in parking lot. So ofc i suspected that Truck tow man i did called them they told me your car is in Jackson International Airport parking garage. I went there i called the cops thats cops told me this car was stolen from FLORIDA, im waiting for two day to get my car or return my down payment back. i will never ever buy again from Gwinnet Honda Place a car. im fired from my work yesterday. Thats the crazy part " I BOUGHT A STOLEN CAR FROM A BIG AND TRUSTED DEALERSHIP"
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May 2023 by Carolyn Regis
I have been going to Gwinnett Place Honda for 4 years now, and Tala has great customer service skills. He greeted me I when I arrived, and kept me involved in the whole process of my car maintenance. Great Job! I want Tala each time I have to visit GPH, I wouldn't have it any other way!
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May 2023 by Lita Soenarso
Great service as always, David Park was really helpful?
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May 2023 by Ah-Young Cho
I would strongly recommend Gwinnett Place Honda. My service advisor Noah is very professional, knowledgeable , respectful, and listened/answered all my questions very patiently. Also the financial advisor Mike is awesome! He explained every single details and answered all my questions to save my money. I am very grateful that I’ve chosen Gwinnett Place Honda and I really appreciate their excellent service and support. Noah and Mike again thank you very much! You guys are the best!
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November 2022 by Junior Aguiar Gonzalez
I always enjoy seeing my friend Harrison when i bring my car in for service. He makes it fast and easy.
