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July 2024 by erica
The work on my car was done great. However, the lady at the front is so rude I’ve encountered her twice and her attitude is absolutely disgusting. I don’t understand how she’s able to work in customer service. I called on July 3 to ask a question about a text I received regarding my car and the way she answered the phone I had to ask her am I calling her personal phone or is this a business line? That is how rude she was I even spoke to the Director the first time I dropped my vehicle there and complained on how rude she is and obviously nothing is being done because she continues to be just disrespectful and rude, it doesn’t matter how well they do cars because she will run off customers just by her nasty attitude. I give them 3 stars due to the work done on my car.
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June 2024 by Danielle
OUTSTANDING BODY SHOP!!! This is the only shop I take my vehicles to for any repairs/body work. The staff is ABSOLUTELY AMAZING!!’ They are honest, timely, communicative, and do wonderful, high quality work! 100% highly recommend! I have been a long time customer and cannot tell you how easy my experiences have been here, which is not the case at other shops I’ve used in the past. 10/10!
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June 2024 by Elijah Rogers
Very generous employees
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May 2024 by Barbara Renz
Vehicle was repaired faster than expected. I know there have been issues in many industries with parts hard to get and shipping issues so I was pleasantly surprised with our repair turnaround. The work and communication was excellent. I especially appreciate the ability to check the repair progress on line.
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March 2024 by Sung Kim
The establishment should prioritize enhancing their communication channels with customers. While recognizing potential delays in parts, particularly for specialized vehicles like my F150 Lightning, I found the communication lacking during the ten-week duration my truck was in their care. Initially, I received only one phone call from my advisor. Subsequently, I had to initiate contact or visit the premises for status updates. Often, multiple attempts were necessary to connect with a representative. While I don't anticipate daily updates, periodic communication every few weeks, even if just to convey the ongoing backorder status, would have been appreciated.
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January 2024 by Kate Lin
I want to say thank you to Stuart, Mike, and front desk for all the hard work and communication. My car was hit by rock and created multiple damages on the passenger side. Since I had to go out of country and relocate to different state after coming back, I left my car key with Mike before I left. They did a great work fixing my car. However, my insurance company was not compensating them for fair amount of labor hours especially for feather prime and block. And I am very thankful that Stuart tried so hard to fight with my insurance company and even shared the information with me with what was going on. Thank you everyone for working so hard!!! And it’s time for me to switch insurance…
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October 2023 by Lamont Miller
Every time I want an estimate from this company it's an issue. The last time it was a 2 weeks waiting list really just for an estimate? Now they want you to make a appointment. I'm done doing business with this company. I went around the corner to a competitor and it took all about a few minutes. Gwinnett Place body shop work is good if you can ever get your car in.Service: Painting
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October 2023 by David Tabora
If I could give zero star I would. They are very unorganized and wouldn’t give me an estimate so I could give to my insurance. Also my insurance tried contacting them, but they wouldn’t answer for days. Also they submitted the supplement request late so I couldn’t even receive it. They told me around how long it’s going to take to fix it, but it took them more than 2 months extra to fix it. DONT GO HEREService: Steering & suspension repair
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September 2023 by Mario Lopez
Very good service and customer service, I recommend them.
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August 2023 by Jennifer Williams
The staff was friendly and communicative with me and insurance. The work they did was quality. My car was freshly cleaned when I picked it up and that made me happy.Services: Painting
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August 2023 by Shauntamika Friley
I really wish I was able to put a negative star. They way my family was treated while car was in the shop for over 5 months. Not only was my car not fully fixed and repaired.. this shop put used parts on my car. The day we finally got it, our wheel was making a such a loud sound that I called the administrator at the front desk at shop, she asked what is that loud noise.. I told her that it was the car. She said I will have someone call you back. No one ever called back.. They don’t answer their phones either. My family could have been seriously hurt if the wheel fell off! Then we almost had an accident , because the tire they put on was used, that the tire was literally bald and ripped on the highway. I will NEVER take my car here.. and reporting them to BBB!!
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March 2023 by Paul Maharry
Zach A. did a tremendous job of communicating with me throughout the entirety of the process. My vehicle was hit and the other vehicle’s insurance had to pay for my damages. I only had to speak with them twice and Zach did the rest! I’ve already recommended several friends to him for body work. Top notch!
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March 2023 by Mark Shah
*** RUN ** RUN *** RUN ** RUN *** RUN ** RUN ***IT IS A HORRIBLE AUTO REPAIR. NEVER GO THERE. THEY ARE VERY RUDE AND THYE TOLD ME TO CALL THEM EARLY NEXT MONTH FOR AN APPOINMTMENT!THEY DO NOT NEED CUSTOMERS! MAY GOD PLEASE DO NOT GIVE THEM ANY MORE CUSTOMERS!THEY DO NOT NEED CUSOMTERS!*** RUN FROM THIS PLACE AS SOON AS YOU CAN ****** RUN ** RUN *** RUN ** RUN *** RUN ** RUN ***
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February 2023 by Courtney Davidson
Terrible communication, service, and responsivnesss. When estimated times were given , the week of I would call to check to see if my car being fixed was still on the same timeline…only to be told that additional work was found and that they were not exactly sure when my car would be able to be fixed. For context, my car arrived 11/1/2022 and today is 2/1/2023 and I am just not receiving my car back . Only getting somewhere after having to go the route of contacting corporate and my attorney. First estimate 3000k…second estimate 7000k…third estimate 13,000k. It is in my opinion that they intentionally ran up the price in hopes that my insurance company would just mark my vehicle as a loss. Mind you I was later informed that marking my vehicle as a loss was no longer an option given the fact that this body shops policy requires a $40 a day junk parking fee. Again, then dragging out the time to best suit their business needs. I am beyond dissatisfied with the communication, the lack of transparency, but most of all the back-and-forth of time that it took just to get basic information and truthful updates. If you are committed to being the liaison between your insurance company and this body shop, this is the place for you, but understand it is going to be a full-time job to track down the information that you need. I would not recommend this place to anyone.
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December 2022 by Jamie Christianson
In the wise words of Seinfeld... you know how to TAKE the reservation, you just don't know how to HOLD the reservation.I scheduled a small estimate and repair with Gwinnett Place Body Shop months ago. When I show up at the scheduled time to the appointment, I'm informed that I need to return hours later, for only the estimate, and to schedule the repair for another day. I show up to the new appointment time, and again, I'm turned away because the estimator is too busy.When I asked for a recommendation for another body shop, the receptionist recommended a place that does not perform the type of repair I need. One star.
