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January 2024 by Denise
Had excellent customer service and Hege was very helpful . You get excellent results from this lab and it's very detailed- highly recommend
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July 2023 by Scotty Cooper
This company has awful customer service. My wife submitted a months worth of hormone saliva samples and the lab threw away the samples because they were confused about whether it was a retest or a new test. Instead of confirming it was a retest or not, they just threw away the samples. I have been calling for weeks to get this figured out and they are no help at all. The hold times take forever and the employees are not understanding or helpful. I had planned on using this company for my patients but I will definitely not be using them ever again. I recommend using a different lab.
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May 2023 by Hannes gehring
Ordered lab work for $500. The test itself was missing pieces and had instructions from the 1980’s. The kit itself was rudimentary at best. For a stool sample kit, they were so cheap they provided one latex glove. Couldn’t splurge for the second eh?When I contacted Genova for a refund because I didn’t get everything I was supposed to, they told me there’s nothing to refund because they don’t charge until the lab work is completed. However, this is false and I sent them multiple pieces of evidence showing they had debited my account for $499. Now they’re ignoring my requests entirely. AVOID! Find a different doctor if they recommend Genova.
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March 2022 by Molly
This is a scam. They tell you it will be $100-200, but will send a lawyer after you for the portion insurance won’t pay. Insurance never pays for this, it’s their business model.
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March 2020 by Kaveh Ghafarzade Bartholomew
Sketchy billing. Sent me an additional 141 dollar bill months after I agreed to the original amount of 171. Find another more honest lab!
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June 2019 by rosalind bohlen
All I can say is that this is great I know exactly what is wrong with me not offer the chart of everybody else great
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June 2019 by Hans Auf Meistuff
Brilliant. Light years ahead of quest or labcorp.
