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May 2024 by Travis Stroud
****BUYER BEWARE!!I feel compelled to caution others about this establishment. After spending a significant amount on a love seat and sofa set, I discovered that the stitching is falling apart after just two weeks of use. Despite the furniture being delivered on time, it deteriorated quickly. When I contacted Lu, she was unhelpful and kind of dismissive. My recommendation is to opt for a franchise with better quality products and customer service, even if it costs a bit more. Unfortunately, because of the quality of this product, I will be in the market next year for new furniture. Go to one of the big box stores for your furnishing needs. I won't be recommending this establishment to anyone. BUYER BEWARE!!
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May 2024 by Barbara Hardnett
I have purchased a few things from here and the quality of what I ordered was good. I just purchased a bed and I had not been in the store for almost two years and Lou remembered me and what I brought from her in 2020. I was very impressed. ????
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March 2024 by C W
I'm not sure if 2 stars is accurate. We stopped in looking for a dining room table, and the place was larger than expected. While there is a lot of inventory, most of it was quite opulent and therefore not our style. We walked halfway to the back of the store before we saw a sole.
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November 2023 by Sangeeta Sharma
I looked for bedroom furniture in almost every store. We accidentally landed here. They have vast selection of furniture. We bought it and by the time we reached home furniture was delivered. That was amazing. No pressure to take reviews etc. Pretty simple, loved the whole experience.
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September 2023 by Gigi
Great delivery service and prices
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August 2023 by L L
This store is priced way too high... the furniture is ~meh. but cute overall.
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January 2023 by A
Did not receive the delivery on the day it was supposed to arrive and received damaged and broken bed the next day, but they refused to give full refund even though the delivery was returned and store manager was informed about the issue immediately.
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November 2022 by Zahin I.
The delivery guy did not completely assemble the legs on our furniture. Also the guy was a very rude person he kept arguing with us and very terrible customer service. Very disappointed custome.
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August 2022 by Melanie Honeycutt
Jessica, delivery manager, is very unprofessional and rude. She also will not even attempt to reschedule , will take your delivery fee and not attempt any resolution. Sales people will tell you whatever they want to get the sale and then Jessica will throw them under the bus. Jessica has zero managerial skills and even less customer service skills. Do NOT buy from here. BBB review In process.
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May 2022 by Connie Hart
I had been looking all over for a 54' round table of quality. I found a wood table at Furniture Mall of substantial quality that looked great as well. Just what I needed. She gave me a discount as well. I will shop here again.
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April 2022 by Melissa Williams
Great prices on furniture. Lots of beautiful chandeliers too.
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March 2022 by Ken Baker
Do NOT do business with this establishment. They have a “no refund policy” and expect for you to pay for a product that you do not receive. We ordered a king set that was supposed to be delivered that week. The day of the delivery we were then told they didn’t have the product in their inventory and that we should expect it two weeks later. Never received a call or notification for the second delivery date. When we called to find out about the furniture and when we should be expecting it, they told us 1month to 4months time. As any customer can and should be entitled to, we asked to cancel the order and be refunded the money that was paid by credit card. In return they charged US, the customer, a $60 fee to be refunded for a product we never received.Long story short we paid them to take our money, waste our time, and never receive the furniture. Terrible customer service and no accountability. Better off going to a franchise.
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March 2022 by Eunice J
Considering I did have my furniture on layaway for a considerable time with this company, I appreciated that they worked with me but the company moved from Kennesaw Ga and I began dealing with another person by the name of Lu at work he Duluth store. She’s a nasty little something.Claim that she sent the furniture out and the driver told her I wasn’t home. That was a lie because if any stranger knocks on my door my dogs goes nuts. It took me from November to March just to get all my pieces. She doesn’t listen and over talk you. Sent the furniture out on a day that I told her that I would be working. It so happens my son had stopped by and let them in. When they delivered they broke a piece. Another day was scheduled for when I would be home. No show. I called and Lu said that they would deliver the following day at 12 noon. Here it is almost 3pm, NO SHOW. I called Lu about it and she hung up on me because I was telling her that my two off days went to shots and I couldn’t make appointments I had. Remind you that I paid for delivery.
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March 2022 by Sid Siegfried
My debit card number was stolen and used here without a card. The customer had either an employee or owner put in the card info manually and take almost $1,200 from me. They’ll do it with your card too if you use it here.
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December 2021 by Jessen M.
Work on your prices, so bad, they were ok a couple years ago so you can buy a lot of stuff, now.... No way I will go there for bad furniture and prices
