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June 2022 by Unit-T CFU
called here ahead of time to make sure I didn’t waste my time when trying to set up a new bank account but when I got in I waited for 20 minutes without being seen, and then was told to just come back in the morning. Change my mind about going with first citizens because they don’t seem to care about a regular customer
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September 2021 by Chesley Blosser
First Citizens purchased Gwinnett Community Bank and the transition has been AWFUL! First, they sent my new debit card to the wrong address. Then after going in person to remedy the problem, they forgot to enter it into the system, so another card was never sent. Finally after calling AGAIN, I had a debit card overnighted but no PIN number followed it, so it’s essentially useless. Almost 3 weeks without a debit card. I’ve had accounts get cancelled because I can’t make my payments and definitely can’t do any Christmas shopping or prepare for the arrival of my baby in a few weeks. I would not recommend First Citizens to ANYONE!
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September 2021 by Julian Picardo
Has a 24 hour drive through ATM contrary to what Google maps will have you believe. On the other hand, the ATM a mile down the road is closed, for the general populace.
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April 2021 by Michael Gardner
Been banking with First Citizens since 2014. Their Free Checking is a great deal. Great customer service and friendly staff. The new location is super convenient.
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February 2021 by Huthmaker Violins
No one in this bank is wearing a mask. We can't go in.
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December 2020 by Chesley Torrance
First Citizens purchased Gwinnett Community Bank and the transition has been AWFUL! First, they sent my new debit card to the wrong address. Then after going in person to remedy the problem, they forgot to enter it into the system, so another card was never sent. Finally after calling AGAIN, I had a debit card overnighted but no PIN number followed it, so it’s essentially useless. Almost 3 weeks without a debit card. I’ve had accounts get cancelled because I can’t make my payments and definitely can’t do any Christmas shopping or prepare for the arrival of my baby in a few weeks. I would not recommend First Citizens to ANYONE!