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November 2023 by Sean Lee (Sean)
This is a place where employees change too often. The employees change frequently and are not professional.
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October 2023 by Alice Brooks
Actual wash lacking, vacuums good.The actual wash is extremely basic for the prices and half the sprayers just sprinkle soap
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October 2023 by J C
Paid for a mid tier car wash, it wasn't great. The car still had plenty of dirt on it.
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October 2023 by GLORIA C
Washed my car on a Saturday afternoon. Although it was pretty busy, service was fast, place was clean and the vacuums are fast and absorbing
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October 2023 by Karthik Ch
It was good. I think the name of the company has changed. It’s not the same. They charge 19+taxes . Decent prices.
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September 2023 by Krystle Jiang
Now mister car wash.. only car wash I’ve been to where they ask for tips for pushing buttons on the screen for you! Ugh
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March 2023 by Everyday
They change the name to Mister Car wash. The service is worse. Car still dirty wheels not clean. No towels. I not be going back there!!!
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February 2023 by Kyle Higginbotham
Used to be the best car wash when they offered towels. They don’t have towels anymore, even though it’s the same price.
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December 2022 by Mike Y.
+++ WARNING: DO NOT wash your car there without take photos and video of your car external Ahead of time !!!!!!!+++ Mister Car Wash @2350 Pleasant Hill Rd is THE most terrible place to get your car washed and DAMAGED. Now Bamboo Carwash has been changed name to Mister Car Wash, please take a note of that. Two months ago I was trying to sell my Honda Accord so I went there to use their vacuum service. My car was in perfect selling condition and had zero visible scratch and I had high hope for a higher than average selling price due to the excellent external condition and great shining paint. I went there to use the vacuum and decided to patron them with a car wash since I used their free vacuum service. What a terrible mistake!!!!!!! I purchased their most expensive car washing option and didn't expect any accident. During the car washing process, the rollers and other whipping things from their machine were violently striking on the car and passing through my car surface with great force and shaking my car pretty badly. I was wondering why the machine would have to use that kind of heavy force which seemed unnecessary at all. After my car came out from washing room, I immediately noticed that their machine scratched the paint on my car all over very badly. Their machine scratched my hood, sides, bumpers and roof very badly. There are highly visible scratches all over my car body after this car wash which my original intention is to patron them, WTF?!!! I immediately notified the employee on duty there and he came to look at the scratches and then he started to call his boss to report this damage. The employee then said his boss would call me later regarding the damage. In the next a few days while I was waiting for the call, I went to the famous Maaco Auto Paint to have their experts look at the paint damage. After they walked through the car and I was told that it would cost me $1100 to fix all the paint damage caused by Mister car wash. In a few days, a manager named Jacob called me and denied every responsibility even though his employee confirmed that damage on the spot and even I offered to send him all the photos and I was willing to meet him to let him see the damage in person. Yet this guy immediately and completely denied anything and offered ZERO apology and ZERO help. He said he wouldn't do anything about the damage to my car. The call was ended in only 2-3 mins with his arrogant attitude. I kind of felt being treated as " you sucker" during the whole short conversation. At this moment I am thinking about suing them in Small Claim court and posting my story plus photos on all online sites/forums (to let all potential customers to see the evidences with their own eyes) and directly contacting/reporting to Mister headquarter etc. Please DO NOT go to this place unless you want to take the risk of paint damage. Ok even if you decide to take this risk, I urge you take detailed photos and video of your car before you drive your car into their machine. They will deny everything and anything about your damage if you are unfortunate. This is a very unethical business practice running by unethical people. I think they would figure out most people would suck up and live with the damage so their unethical practice can happily continue "as usual". Please run away from them and protect you and your car from them!! If you google the reviews for Mister Car Wash which is a franchise, the reviews are generally VERY LOW no matter which Mister Car Wash you go.
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December 2022 by Rafael Rincon
They are Mr Wash now. I do see an improvement in the drive-thru machines though. But they should bring back towels and windows cleaner, it’s a total turn off having to bring your own towels and cleaner even when paying $30 a month for a membership. And being able to go elsewhere where membership it’s cheaper and they do offer these stuff.
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November 2022 by Grant Bohn
Had mixed results over a few visits. Some of the washer brushes don't seem tuned quite right and sometimes leave my sedans hood and roof still a bit dirty. I didn't see any towels to clean up the spots they missed either. Maybe you have to ask for them, but it seems kind of odd they're not just put out on a cart or something.Also they ask for a tip before you pay for the wash and go through?? I understand tipping has gotten out of control lately but it's not like this is a hand car wash.
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October 2022 by Junior Jones
I have gone to this place since it was first constructed. Today one of their employees kept making selections for me using the touchscreen. I advised him to let me make my own selections and instead he eyeballed me and kept pressing selections. What's up with that? Love the place and amenities from the pre pandemic ownership and will hold final review from new ownership. I wont delete stars as a result of this idiot.
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October 2022 by Rishi Athalye
Car wash that was not! It promised lot of things and did just one thing. Splashed water and soap on my car and cleaned it. For sure, but did not do tire shine and 2-3 other things it promised. The pressure on vacuum was nearly non existent, cleaning towel supplies were missing. Seems there is management change and that too by a hedge fund or private equity, like the trend is going in the area. Sick of this rip off, not going here again.
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September 2022 by KurlsNPearls_27 Bratton
Don't come here unless you want the machine to leave scratches on every side of your vehicle. They also no longer offer any kind of service to help you after your wash, as in no towels, no spray bottles, no nothing but half way working vacuums.
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September 2022 by robert mccrimmon
It’s not bamboo any more, it’s mister car wash. And let me start by saying. Do yourself a favor Don’t go there. When it was the other name, the service was awesome. Now it’s horrible. The employees are even rude. I’ve also noticed that anything the new company takes over mister car wash, they do a horrible job cleaning your car. I think you car comes out of the machine more dirty than going. I’ll take my business elsewhere. Oh and they took the towels and window cleaner away also.
