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November 2023 by Eric Franklin
They are great but when issues come up on weekends. I can't get help
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October 2023 by Mark Reaves
Best customer service is at this branch. Friendly and professional staff. Recommend this branch over the Crown Rd.
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September 2023 by Morgan Johnson
Nobody works here except for the tellers in the apcu branch. This is not a reflection on them but their yeah phone service. The folks answering on there do not care, they hate their lives, have never had an ounce of training, and are disrespectful. Next time I need something done I guess I'll go in person and see if they still talk trash face to face. I absolutely hate this bank. I got a good mortgage rate, but trying to get them to answer an email or be on time was an absolute headache. These folks are absolutely ridiculous.
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April 2023 by Vicki Gangi
The automated phone service is no longer available without warning. Also, I have made numerous calls to only get a recording. I have yet to receive a call back after leaving numerous messages. Extremely poor or should I say NO service!
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March 2023 by robert mccrimmon
Stay away. Not a good credit union. Day 3 and still have zero access to my bank accounts.
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December 2022 by h c
I work and interact with many credit union banks because I work at a dealership. When I decided to shop around for a car loan I found them through google. For the first time in a long time I highly regret even giving them my personal information because I got the feeling my time and business was not welcome there. The banker I was working with was distant and condescending. They kept requesting documents that I already submitted letting me know that they did not care. I don’t know this bank and not familiar with their processes but just based on a few interactions with their people I would never trust them to hold my money and I would never do business with them.
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December 2021 by Lori Porter
We had the absolute best experience with APCU with a personal loan. Andre Hicks went above and beyond to help us with our loan and vehicle transaction. I haven’t received this kind of customer service in many years. They have earned a customer for life with us. Andre was the most helpful loan representative ever. It was such a pleasure doing business with them, and I feel like I can rarely say that in today’s world.
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December 2021 by Bethany Balis
10/10 DO NOT RECOMMEND. We are getting a mortgage loan through APCU and our guy ordered the appraisal a week before closing which in turn has made our closing get pushed back 2 times now with us getting charged 150$ per day we do not close. He dropped the ball and refuses to take responsibility. His supervisors refuse to speak to me i have left messages and he has acknowledged that I have called them but they will not contact me back. This whole process has been so unnecessarily stressful. If you get David wagner as a lender agent RUN and request someone else. He knew for over a month when closing was and has no excuse as to why he did not order our appraisal in time.
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September 2021 by Cassandra Hickes
Phenomenal service! All the ladies that work @ this location are so pleasant. Very friendly & always welcoming.
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December 2020 by Angie Lewis
When you come in person to this branch they go above and beyond to help you in any way.
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October 2020 by Patricia Murray
25 years they have been very helpful. I have recommended to several people
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October 2020 by D PN
Went to Apcu on Boggs Rd. Customer service was amazing. Went over and beyond to assist me. Thank you
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February 2020 by Ginny S.
I've told all my family and friends that this is the best bank that I have ever dealt with. I get the best rates but the only way you can join this bank is to work for the post office or have a family member that works here or has worked here. They also have bonuses if you get Refinanced here.
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February 2019 by JA TE
I've been with them for about 14 years. Had auto loans with them and tried to refinance my home with APCU. I have a “SAVINGS†account with them and they are charging $5 per month if you don't have activity. That's BS the purpose of a saving is to SAVE!!!! Then statements are mailed every two months, I guess to tack on any hidden fees and surprise you 2 months later! I can't do business with a company that charges me to “save†my money (I'm well over any limited minimum amount) just because I don't want to withdraw/deposit when they want me to 👎
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August 2018 by James bond
My experience was at the Macon, GA location. The manager there, Jodi DuPree Ussery, is a spiteful and mean person. Was even told by the employees there that she is a hateful person. Would not do business with ANY APCU if she is a representation of the people they employ BUT I wouldn't even drive by the Macon, GA location if not necessary. I would hate for Jodi's bad juju to jump on you. As horrible as she is as a human being she has to be covered in bad juju! Macon people beware!!!