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October 2023 by Arthur Lam
Amazing job done in less than half an hour. Would definitely recommend Eddie and Ralph. Fastest assemblers we have ever worked with.
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October 2023 by Meshiah Kian
I am so happy with my purchase, Hassan was amazing and patient and answered all of my questions. He’s my go to! Also the delivery team Sebastian and Spencer were amazing!! They took great care of my sofa. Despite the rain, mud outside and stairs to get to my unit, my white sofa was not stained nor wet due to their strategic method while bringing it in. Also they worked quickly it took them 10-15 minutes to get 7 pieces unloaded off the truck, up the stairs and into my unit. I am so happy with my purchase and the team, I recommend Hassan, Sebastian and Spencer 110%. They will forever be my go to, thank you!
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October 2023 by Marlene
Raf, Eddy, and Spencer were wonderful! Very helpful and knowledgeable about living room setups. They were cautious in not scratching the floor or walls. Recommend 100%!
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October 2023 by Chance Morris
Highly recommend Justin,John and Deandre! Very professional and took great care of all our items! Best moving crew I’ve ever dealt with! American Signature you have some great assets in this professional crew!
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October 2023 by Alanna Sweatman
Eddie, Ralph and Spencer did a fabulous job with my sofa delivery and set up! The entire process was smooth and quick. After they set up my sofa, they even adjusted the giant rug underneath it to my liking!
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October 2023 by Kirsten S.
Sebastia, DeAnsre and Justin delivered and set up my new furniture this morning and did an amazing job. thanks guys
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September 2023 by Tashmina M.
Jasmine was a helpful floor salesperson. Raj was a very helpful manager. HOWEVER, that is the extent of the good provided by this location. TERRIBLE service, still claiming covid shipping halts are effecting their supply, still talking money for product immediately with NO PRODUCT PROVIDED FOR OVER 6 MONTHS. Absolutely ridiculous service. We bought a bed set in Feb 2023, and were given a delivery date of March 2023. One day before the scheduled delivery date, WE call customer service to ensure delivery (American Signature was supposed to call us 3 days prior to the delivery date, but they did not), and they inform us that the delivery date is already pushed out to May 2023. All the way from March to May, with literally zero notice to us. They tell us that the footboard of the bed is unavailable, so they cannot deliver the bed yet - made sense to us at that time. Then our May delivery date arrives, and American Signature had called us 1 and 2 days prior to the delivery date to confirm delivery and what they were delivering, so things were looking up! They show up to deliver, start unloading the items, when we see that the bed set is incorrect and the bed size is also incorrect. We stop the delivery and decline it because it's wrong. We go to the store later that day, and inform them of this, and they said "oh sorry, we have the correct bed but it doesn't have a footboard, so we can deliver that to you?" And what are we supposed to do with an incomplete bed that cannot be assembled???? Their solution was to push the delivery date to June 2023. Same thing happens in June. They push the delivery date to July 2023. The same thing happens yet again. The July date comes around and at this point, we're very very frustrated with the lack of any help from American Signature. And they've already taken our money since March! With absolutely nothing to show for it, while claiming that covid shipping issues are causing these delays... BS When this happened in July 2023 yet again, we go into the store to cancel our order and get our money back. We've had absolutely enough of their BS. DO NOT BUY FROM HERE, they will never provide any products and they will continue taking your money. And they were continuing to sell the same bed set to other unknowing customers, while they never provide that bed set to their paying customers.
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September 2023 by Chris Conklin
Our delivery drivers Ralph, Eddie and Spencer were the best. Fast, professional and courteous. My two young boys were so interested in what they were doing and wanted to help. They let them watch and showed them what they were doing. The best delivery guys in the business!!
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September 2023 by Jarvis Bryant
Ralph, Eddy, and Spencer were great with their delivery and even showed up early. They came in and quickly and quietly assembled my sectional. If you need a delivery I'd absolutely ask for any of these guys for the job to be done right!! Thanks again!
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September 2023 by Danielle Pierce
Wonderful delivery and set up! Ralph, Spencer, and Eddie were very patient(as I was working from home) delivery was prompt & quick. All three men were very polite & friendly and made me feel comfortable being a woman home alone. Highly recommend!
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August 2023 by Wendell M.
I would not recommend shopping here for furniture. The customer service is very poor and they really don't care about the customer. We ordered four complete bedroom sets with mattresses since we were moving and decided to order from ASF. When the order was placed they stated that all the furniture would arrive in July. As of right now (end of August) they are anticipating the final bed frames will arrive in December. When trying to get answers from them they are very rude and make it seem like it's the customers issue and cannot offer any reason why the delivery dates are continuing to be pushed out. We have spent a considerable amount of money with them and we are still trying to get our family the beds that we purchased. Buyers - there are other places that will treat you and your business better.
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August 2023 by Mighty Isis
After much research for the Charleston counter height chair, I went in the store and ran into Kim. Besides, her kindness and knowledgeable personality, she was also very patient and very friendly! It was great to work with her. Ask for Kim, and when you visit and know you are in great hands!!!!
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August 2023 by Aseem Khan Qureshi
We had a lovely experience. Joyce at the outlet was amazing. Very helpful,knowledgeable and patient. Delivery team Eddy,Spencer and Raplh were very good at bringing the furniture carefully and without a scratch. They finished the install so quick and precise. Gave us a demo and cleaned all the mess in the house and outside on their way out. Absolutely fantastic service. We highly appreciate them and recommend them.
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August 2023 by Kyle Hatch
Kim did a great job helping us find our couch. Let us explore and wasn’t pushy, helped us figure out the arrangements options that were best for our sectional. Made us feel like we have someone personal we can call if we ever have any issues. Will definitely come back to her for our next purchase!
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August 2023 by Mariah Monk
Eddie, Spenser and Ralph were phenomenal. They worked quickly and made sure everything was working before they left. They paid special attention so as not to damage anything. They even avoided stepping on my white rug. All in all, the delivery was great.
